Pears Home Improvements Ltd

Had a warm roof installed on a large 20 year old conservatory. Pears were brilliant from start to finish. Great company to work with-professional, friendly, experienced and the finished produce exceeded all our expectations. Special thanks to Bill who saw the project through to completion.

On November 14, Pears Home Improvements LTD from Worcester installed a window and a sliding door at my residence. However, the design of the sliding door included a double frame to accommodate ventilation at the top, resulting in an unsightly and aesthetically displeasing appearance. Upon completion, I inquired about this discrepancy, mentioning that I hadn't observed such a design in their showroom. Their response was that the showroom displayed older models (models misleading customers) and that this was the current design for new models. They also noted previous customer dissatisfaction with this aspect. I expressed my surprise at not being informed about this beforehand, especially considering their knowledge of previous customer concerns. The answer was that we had no choice and that they paid for that door. Yes, we have a choice, with my money I choose for myself, not you, I paid for it, not you. We can do it elsewhere, I could choose another door model, but I could not change the old one, so I had many options. Communication about what we do was probably more important than product details. - design, installation, thermal efficiency, communication = disappointed

From the phone call I made to enquire about what we wanted doing to meeting the sales rep and up to the finished date all was very smoothly run everyone was helpful and understanding and were very accommodating as I work nights so they changed the start date for fitting so I could organise time off so they could work without disturbing me. The guys who carried out the work are very professional clean tidy and hard working keeping everything tidied up as went and the finished detail was met to our satisfaction.

Installation of 16 windows and 1 door. Carl and his young team were very, very good in all respects. A good experience from start to finish. I would definitely recommend this company.

The installation was built on budget and exactly as specified in the quote. The standard of product is to a very high standard and it was installed in a courteous and professional manner. Very thrilled with the final product and have no hesitation in recommending this company.

Pears recently replaced my glass conservatory roof for a solid one. The workmen were friendly, very tidy and did a superb job. I am really pleased with the result. They also lined and plastered the internal walls resulting in a much brighter effect. I would recommend Pears for similar work without hesitation.

Excellent service from start to finish, carried out in a professional manner using high quality materials. We were that impressed with the first window we had Pears back to do another.

Pears Home Improvements were chosen by us after considerable research including visiting other projects they had completed. From the very start of the project we were impressed by their approachability and professionalism which ensured that any concerns that arose throughout the build were responded to in a positive and solution focused manner. This of course gave us great peace of mind considering we were spending a large amount of hard earned money! The skilled work force were always diligent in their work, respectful of our needs and most of all clearly focused on the quality of their work. Elements of the work weren’t signed off unless they met with the expected standard. The customer support from the admin team was excellent, always responding promptly to any issue that arose, ensuring all parties were communicated with and kept abreast of any developments as the project moved forward. Once the project started the workforce remained with the job until it was completed, they didn’t dash of to work elsewhere whilst ours was ongoing. The project was completed on time and within budget and as we were able to approach the work force about any issue as the work progressed there was no snagging required. This is without a doubt a skilled workforce committed to the highest quality and one who delivers excellent customer service. Consequently, I can recommend Pears without hesitation to anyone looking for a top quality builder.