Started off pretty well, good communication with sales team and received a letter specifying date for fitting on Monday and Tuesday of half term. Windows and doors ordered in August and arranged for fitting in October half term. Monday morning the door arrived but the fitter said "sorry no sign of your windows yet". I called the company and apparently the windows ordered several weeks previously had not arrived. The fitter was very nice and polite. The door was much lighter in colour than the sample, when I questioned this the fitter quickly removed any reference to colour so it was difficult to check if it was the correct door but I was expecting something darker. Tuesday, windows were supposed to be fitted, I called and still no sign of the windows. I was getting concerned as the next day I was having a new boiler being fitted and radiator moved under the new window. In the end the windows arrived Wednesday afternoon, the fitters arriving a day late held up plumber as he had to wait for them to finish. A few days later I noticed the front door was loose. I have contacted them several times over the last 4 weeks and still no response to my concerns or any sign of them coming to fix it, also still no sign of insurance/warranty paperwork. I would be very careful using these guys. Quick to take your money, poor supply organisation, crude fitting (no screw caps on door frame etc, no finishing) and no sign of any post fitting customer service.