Peter Brown Plumbing & Heating Contractors

We were very happy with this Company and the very nice Tradesman they sent He was very efficient, came early and was very punctual He was a very friendly man and was very quick articulate and knowledgeable He was tidy and very precise in his findings and sorted the issue in super-efficient time We will use this plumber again and have made the company our tradesman now Very trustworthy honest and transparent in what they do. Would highly recommend this long-standing experienced Family Company Thank you very much 🌟🌟🌟🌟🌟

My boiler was not working and I was extremely cold. I was given an appointment a week later. The engineer quickly found the fault, fixed it and serviced the boiler. The price was reasonable and I will use the company again.

Pump problem? Came, listened, found fault (not pump!), explained problem and remedy, fixed it, gave advice on future problem solving. All done in half an hour. Professional yet affable, tidy and efficient. Not the cheapest but I’m glad I chose them and will do again (though hopefully not too soon).

I have used Peter Brown, the Plumber, for over 20 years and all the work that they have done has been exceptional. I think they are a first class firm.

Peter Brown Plumbing completed several jobs for us, most notably putting in a new WC and replacing an aged shower fitting, the last completed on 15 October. All jobs were completed satisfactorily and all appointments made kept. What more can one ask?

Peter visited to discuss the tasks I wanted to achieve and suggested helpful options. Peter Brown sourced some components and we sourced the rest. That worked well. The quote was emailed and I was able to respond and agree dates for the work. Our plumber arrived on schedule and completed the work on the third day as expected. He worked single-handed and was helpful scheduling tasks in different locations in our home for our convenience. He worked continuously and quietly, cleaning up at each task and responding helpfully to questions with clear explanations. Work included installing a new toilet and boring through the external wall to connect to the stack, replacing a high-level cistern and lead flush pipe, replacing the kitchen mixer tap and two pairs of sink taps (one pair original 1930s that was a challenge but achieved with care) and replacing a towel rail. Our old-fashioned heating system made re-filling the top towel rail a challenge. The plumber returned two days later to use a different technique that was successful filling the towel rail. It can be unsettling having works done in your home, but Peter Brown and his team made ours a comfortable and positive experience. There were no surprises. I will use them again.

I have used Peter Brown for a number of years to service my boiler. In addition they have installed a new boiler together with a power flush and carried out other work when required over the years. I find them efficient and honest and give good advice. They may not be the cheapest but give me peace of mind. I would have no hesitation in recommending them.

This is an old house c 1934 and the installation of a new boiler was very much essential. The installer planned the work meticulously and despite the difficulties carried out the installation to perfection. I have used the Company for many years and would recommend them highly

Recently had bathroom and WC modernised and job was first class. The various trades were expertly co-ordinated, all the lads were great and worked to a really high standard. We’re really pleased with the finish and how the project was managed throughout. We would highly recommend Peter and his team to anyone needing similar services.

I have used Peter Brown Plumbers before to service the original (25+ year old) water tank. I decided to replace it when one of the elements burnt out just as I was due to leave the country for a few weeks. Peter was very helpful and managed to organise its replacement over the phone/via email. Originally it was due to be replaced on the 28th May, but I suspect due to the awkward email trail (on my part, being in entirely the wrong timezone) I was told when I got back that it wouldn't be for another week, which was a bit annoying, but I could live with it. Apart from that, the service has been excellent, the installer was prompt and courteous and installed it in less time that expected. He cleaned up and took away all the waste/old tank, and so far there have been no problems with it. He's also left me with much more storage space in my tank cupboard, as he moved the (smaller) new one to the side upon request. Overall very good service, I will use them again for servicing.

Had a new boiler installed. Alan arrived on time, professional , polite and tidied up after. He managed to finished in 1 day, rather than the 2 days stated. He stay late to finish the job. Very happy with service. I would use again and definitely recommend.

Called Peter Brown, Harrow at lunch time and within the hour Alan came to fix the boiler that I was considering replacing, but he had it up a running in no time. Would not hesitate to recommend and will use them again for any plumbing needs. Very helpful, honest and efficient. Absolute professionals!

I needed a boiler replacing urgently as the previous one was beyond repair. Peter came out to inspect my broken boiler and was able to carry out the replacement within a few days, just in time for Christmas which was an absolute lifesaver! The work was carried out efficiently and to a very high standard. Really impressed with the communication throughout the job. The new boiler is working really well and I would highly recommend this company to anyone!

Peter had told me previously that an upgrade in gas pipe diameter might be necessary for the new boiler as it required an increase in gas pressure, so this was a concern. Alan Derbyshire, the engineer sent by Peter, arrived on Monday May 22nd. He was on time (8 am) and was very friendly with good communication skills right from the start. The first day involved removing the old boiler and the start of the installation of the new boiler including connection of the water pipes. On the following day the new boiler was connected to the gas pipe. Luckily, the gas pressure supplied by the existing pipework was on the minimum level required, but Alan decided to contact the National Grid (formerly Transco) to request an engineer to increase the pressure at the gas meter. Soon afterwards a National Grid engineer arrived and was able to increase the gas pressure to a higher value. The installation was completed and Alan left after showing me how to use the Comfort+ II RF control unit, a wireless device which communicates with the boiler. During the afternoon the control unit malfunctioned, so I called Peter who arranged for Alan to return the following morning. I also phoned Worcester Bosch and determined the control unit had become unpaired. On Wednesday morning, Alan spoke with Worcester Bosch who guided him through the pairing process. This didn't work as the unit was deemed defective. Subsequently WB sent an engineer with a new unit. I recommend Alan to do your work.

Excellent service by a truly delightful engineer who was very knowledgable and tool great pains to explain to my wife and me the operation of the system that was new to us. Would definitely recommend Peter Brown to all

This company in Harrow was a revelation. Peter arrived as arranged to give us a quotation to replace the boiler in our restaurant, and duly a detailed breakdown of what was required. After a short delay before commencement, the work was duly completed, and we were kept fully informed throughout as to what was happening. I would commend their professional and tidy workmanship. Brian and Cat, Cooper Thai Restaurant.

AD (his initials on my bill- unfortunately I did not take his full name) came today to fix a pipe that had leaked under my shower. I was so impressed, he immediately worked out the best and easiest way to find the leak and within a short time had removed tiles and fixed it. All the time he informed me as to what he was doing, took time to explain how the pipes connected and to advise on the possible future ramifications due to the amount of water that had escaped and how I could minimise the impact. He left the area very neat and tidy and ensured he had checked all the pipes before leaving. He was a great ambassador for the company and I would really recommend them for their professionalism, competency and customer service.

I have used this service twice now. The first time a couple of weeks ago when Alan installed a new downstairs toilet. I was very pleased with the way he worked efficiently and cleaned up after him as the work progressed. The upstairs bathroom sink taps were not working well so whilst Alan was here I asked him to have a look. Alan discussed with me new tap options. He took the trouble to find a photo of new taps on his phone so I was able to see how they would look. He came today and fitted the taps. They look great. In all, Alan came here three times and on each visit was bang on time. I will certainly use this firm again.

Alan came and fixed my toilet (which wasn’t flushing properly), my bath waste and basin waste. I have no more problems. All sorted now. Everything was done. Nothing was a problem and you wouldn’t have thought I had anyone in as what a tidy finish. Very happy customer. Thank you.

Had bath/tiles removed and replaced with a modern stand-alone shower. Have been very impressed with Peter Brown throughout the planning and installation phases of this project. Excellent communication and top-quality work at an acceptable price. Highly recommended.

Plumber was hired to fix a leaky kitchen sink. They arrived on time and completed the work cleanly on the day. Charges were reasonable and were explained clearly when the booking was made. Recommended.

After experiencing shoddy workmanship with a previous plumber, Peter Brown Plumbing really saved the day! We were impressed with their professionalism, efficiency and honesty. They looked into every detail to ensure the work was completed to a very high standard. At the end of the job, they charged us less than their quotation because they felt the scope of the work was less than they anticipated. Most companies would have asked for the same amount of money even if they ended up doing less work! We highly recommend Peter Brown Plumbing and would definitely use them again in the future.

Needing an engineer at short notice is hard but during covid19 lockdown it was a real worry. I was so lucky that i contacted Peter Brown Plumbing. They were courteous and responsive when i called and through a last minute cancellation were able to come out the same day. Alan the engineer was quick and efficient and resolved the issue with a replacement part that he had in his van in just over half an hour. He followed all the Covid19 regulations and undertook the work an extremely safe way. could not recommend Peter Brown Plumbing any more highly. Great job all round and a very happy customer and family that now have their heating up and running!

I was very pleased to be recommended Peter Brown as my existing heating engineers kept letting me down (cancelling appointments and not fixing issue). Process of quotation was excellent with clear and patient explanations and this gave me a lot of confidence. Work was performed to schedule and some additional problems were identified and rectified (additional fees agreed in advance). Considerate and clean approach by engineer who sealed the system, performed a power flush, fitted a filter and performed some radiator repairs. Very pleased to recommend Peter Brown.

We have used this plumbing firm a couple of times before and were pleased with their work. Josh installed a new boiler for us. He arrived on time, made hardly any mess, and was generally pleasant and helpful. Finished the installation when he said he would and emphasised that if we had any problems with or questions about the new boiler, we should not hesitate to contact the company.

Boiler failed on a Sunday and called them first thing Monday an engineer came around only 2 hours later. Tried his best to fix it, but we needed a new boiler. Fitted over the following 2 days, couldn't fault the installation and the engineer certainly knew his trade. Over excellent service and highly recommended.

First time customer. Contacted Peter Brown and received prompt reply, arranged inspection visit and followed up by quick quote with various boiler options provided. Installation arranged for day of my choosing and work carried out in a friendly and efficient manner. Happy to recommend.

Full bathroom refurb required: floor and wall tiling, replace shower unit, toilet and all plumbing. In doing the work they found that the floor was not constructed properly and quickly quoted me for sorting this out too, sending me photos to show what was needed. All work done quickly and efficiently, with excellent communication. They managed the job around the complex needs of the tenant. Will certainly be recommending them and using them again when needed!

We’ve used Peter Brown for many years for everything from installing a new boiler, plumbing in the drinking water supply for a US style fridge, new radiators etc. The latest work required a new mixer tap to be fitted to replace our old corroded bathroom basin tap. Peter helped us select the appropriate type and make and Alan fitted it. They are always prompt, courteous, helpful and cost efficient. They aren’t the cheapest but you get what you pay for with Peter - reliable, clean workmanship, trustworthy and responsive; nothing’s too much trouble and we won’t use anyone else!

After arranging to come around quite quickly to view my job and provide a written quote, I gave the go-ahead for my job to be carried out by Peter Brown plumbing who were able to accommodate a fairly tight timeline for me due to some time off work I had planned. The advice when discussing requirements was fair and unpushy. My new Unvented cylinder installation was carried out with minimal fuss by the team. This was to replace an old vented system in our loft removing the old tank and cylinder. While most of the work was carried out by one person, another qualified Gas Safe engineer arrived to ensure that everything was carried out as necessary and helped to iron out any final checks. The workers were pleasant, respectful of our property and left no mess with all the old fittings, tanks etc being removed from my property. Everything was checked afterwards to ensure heating and water was all functioning correctly with my HIVE system. The email correspondence to confirm payment, was efficient and I received a copy of my receipt for the final balance once taken from the card used for the deposit. I would recommend Peter Brown plumbing for anyone looking for a professional job. They were not the cheapest, however the quote was reasonable and I am always wary of those that are “too cheap”. You get what you pay for and I believe Peter Brown prices their work to ensure they deliver a quality job. My new system has been in place for a week now and it’s great! Thank you.

I have used Peter Brown plumbing for many years for boiler installations and servicing along with providing gas certificates. I have always found them to be very professional and competitively priced with excellent office staff always willing to oblige. I would not hesitate to recommend them to anybody. Well done Peter Brown.

Peter Brown took over the work of another contractor that had gone disastrously wrong and it had subjected us to months of upset, ultimately leaving us without hot water or heating. Peter Brown lent us convectors until they could start. In contrast to the months of failure of the previous contractor, the project was completed by two men in two and a half days, with the minimum of inconvenience. Everything went as promised and the cost of reworking the original project was similar to that of the first contractor who provided nothing for the money other than trouble. The relief of the service of Peter Brown in this situation is understandably enthusiastic.

I have used Peter Brown for various jobs over the last few years; Underfloor heating, Boiler Service and Repair. Engineers are always on time, know what they are doing and friendly. Peter is always available if needs be for advice and support. A really good outfit - highly recommended

I had my central heating upgraded to a Worcester Bosch in 2015. £301.63 was the charge for Central Heating Care from year two. Excessive. So in year three I decided to have a survey but using Peter Brown, I rarely looked in the cupboard which contained wiring. But there were two warning notices buried there. Mr Brown's man man ignored these two notices in his visit: 1) "You are warned that the appliance has been at risk, do not not use until faults have been repaired. Warning British Gas. 2) An electrical appliance a few inches deeper "Warning Eastern Electricity. This item is dangerous to interfere with the apparatus." His maintenance/service checklist showed: Appliance Check: Electrics - Yes Fans - Defect Found - 4mb but no Remedial action taken. Safety Checks: Three not performed. Pass or fail conclusion. Not signed. Findings: Is the installation and appliance safe to use? Yes. If no, has warning notice been raised and warning labels and stickers attached? Blank. Has the installation been carried out to the relevant standard/manufacturers instruction? Yes. February 18th 2018 an electrical failure of fridge, heating and lighting. No refund offered for inept survey costing £117.60 from Mr Brown

The plumbing trade is notorious for "cowboys" who profess to be experts and turn out to be a disaster. Peter Brown Plumbing and Heating are the extreme opposite of the cowboy trade. Their staff are consummate professionals each having served a rigorous apprenticeship with many years experience in the trade. My problem was that my central heating boiler refused to heat up the radiators. As soon as the engineer (who I shall call Alan) entered the house he diagnosed the problem as a leak in the hot water pipe buried under my kitchen floor. I had visions of my kitchen floor being dug up and weeks of living in a building site. Alan at once proposed a much simpler solution. This was to by-pass the under floor pipe to the surface, probably an hours work. Alan turned up a few days later (early) and I was impressed that the first thing he did was to lay down a dust sheet. Watching him work was a pleasure. He made cutting and soldering pipes look easy and in less than half an hour the job was done. His cleaning up after was meticulous and you would not know he had been. Alan was friendly, polite and explained in simple terms what he was doing. The central heating system now works perfectly. I would heartily recommend this company. They are not cheap but the service and quality of work are worth every penny.

I've only ever used Peter Brown to take care of my boiler. Finally this year it had to be replaced. They were their usual professional selves: the work was done on time and under budget: meticulous care was taken with cleanliness throughout the house during and after the work. Cannot praise them highly enough.

I've used Peter Brown Plumbing before and they were the first company I thought of when I needed a plumber again to fix a very noisy toilet flush. They were punctual, efficient and professional from beginning to end. A fantastic company to use, excellent customer service and extremely professional workmanship. Honest and upfront pricing quotes and very friendly workmen who always explain what needs to be done before commencing any work. I will definitely use them again when needed and I highly recommend them to others.

I have used Peter Brown Plumbing & Heating for many services recently, including repairing our boiler, installing a new toilet and re-sealing around our bath. They have always provided me with a highly reliable, professional service with a really high standard of work, always using dust sheets and clearing up after each job. I have since recommended Peter Brown Plumbing & Heating to my family and friends and would not hesitate to use their fantastic professional service again in the near future. Very happy customer!

I needed the washers changed in my bathroom and kitchen. Peter Brown came and said he couldn't replace the washers alone, the taps needed replacing. I went to Wickes and bought the taps and a new shower hose and fitting, total £84.48. Peter Brown came and spent 2.5 hours putting them in, charging me £482.40 for the work. Too much.

I had a problem with hot water to the bathroom sink and wanted a radiator fitted in the dining room. I got a response within a day which laid out clearly the charging structure to deal with the bathroom. The plumber arrived on time, resolved the issue without any fuss and quoted me for the radiator. I decided to go with the radiator fit as well and again received high quality work without issues. A good service provided for a reasonable price. Will definitely use them in the future.

Replaced broken toilet float, leaking washing machine connection and fixed two dripping taps all within the hour. I'm delighted to have these back in use again. Booking arrangements were good. First time I've used the company. I found them listed as a Which Trusted Trader and had seen their vans around. Would be happy to use them again.

Would definitely use again. Googled for an emergency plumber and this firm was amongst the list. I didn't know of the other firms but I had seen these guys vans around our local area so I gave them a call. Absolutely glad I did! From the first contact with the office and explaining the help I needed (burst pipe spraying water all over the bathroom), to the plumber coming to the house and dealing with the problem they were great. I don't know the name of the person who answered the phone but he was very helpful and kept me up to date with the arrival time of the plumber. The plumber (Alan), was superb, friendly and professional. he had the problem sorted very quickly and also gave advice on how to deal with a potential problem with the main stopcock to the property. Thank you Peter Brown Plumbing (and Alan), I highly recommend you :-)

As a consequence of "careless" DIYing I caused two small holes in a water pipe which immediately sprayed out onto the wall. Alan from Peter Brown Plumbing arrived as scheduled, repaired the problem quickly and efficiently. He explained the system of my water pipes and labelled them appropriately. He worked cleanly and was very helpful. A job well done. Elizabeth