Peter Cox Ltd - Liverpool

A Peter Cox surveyor decided my newly bought house would need a damp proof course (DPC) on most of the ground floor walls. I instructed them to schedule the work: 1 day of applying the DPC and 2 days of re-plastering. The man who came to do the DPC immediately noted that some of our internal walls were coated in Artex which could contain asbestos and as such he wouldn’t be able to disturb it and wouldn’t be able to carry out all of the work that the surveyor had suggested. I wouldn’t expect him to put himself at risk, I accepted that his decision was based on safety concerns. Why didn’t the surveyor pay attention to what the walls were decorated with? The man guessed the name of the surveyor without any clues from me, meaning that there is a surveyor working for Peter Cox Liverpool who is known to be bad at his job. No solution was offered for treating this wall, no advice about how we could get the Artex tested for asbestos, no offer to come back at a later date and complete the work that I was paying them for. The next day my partner took the day off work to be at the house with the plasterers, who were supposed to arrive 8.30-9am. They never showed up. They never bothered to call me, I had to call them periodically throughout the day for updates. My partner lost a full day's earnings due to them stalling us rather than being honest that they weren't coming. After threatening legal action they eventually offered an acceptable reduction in price - dreadful experience.