Phoenix Heating Limited

I have known Kieran of Phoenix Heating for over 5 years. He is mine and my family's gas engineer for servicing, maintaining and installation of heating system and boiler and any plumbing issues. He is extremely knowledgeable, professional and honest and hard working who will go over and above call of duty to ensure the job is done and the client is totally satisfied. On this occasion he attended in emergency at my rental property during the recent very cold spell in November when both the heating and the the hoy water had completely stopped working. The insurance company's home emergency engineer incorrectly stated that the failure was due to dirt and debris in the system. However, Kieran attended the following day and proved that there was no dirt in the system as there was clear water flowing through the system. He gave me clear advice with pros and cons of replacing the faulty pump or considering the age of the old boiler, to replace it. As I could not leave the tenants without any heating I decided to opt for a new boiler. Although Kieran was extremely busy, he rearranged his schedule and installed a replacement Worcester Bosch boiler with 10 years guarantee the next day. He and his assistant Tom worked diligently and completed the installation in one day clearing all the mess before leaving the premises. I cannot recommend him highly enough.

Phoenix Heating always deliver high quality work efficiently, and are reliable and happy to give advice. On this occasion they serviced the boiler, installed TRVs on the radiators, replaced a leaking tap in the kitchen and also replaced the shower hose in the bathroom. I only mentioned the shower once they had already arrived and they sorted it out for me anyway. I always use Phoenix and highly recommend them.

We moved house and needed the boiler serviced in our new home. I selected Kieran from Which? Trusted Traders and am pleased I did so. He came with a colleague. They were very personable and their work was professional and clean The cost was very reasonable and we would be happy to recommend him and to use him again.

Kieran is an exceptional workman. He came to assess my elderly parents new flat, which had a working, but old Potterton boiler. We had a limited budget and it was money well spent! No need to negotiate, as he's very fair! As soon as I met him, I knew he was the only man for the job. He assessed and quoted and whilst going around he found that one of the bath taps wasn't working. He said he'd be fixing that without additional charge, as it was simple, whilst the system was drained down anyway. He added a new pump and zone valves to the mega-flow, to ensure that it worked well and doesn't cause them any issues. Tom, who worked with Kieran is also superb. They both quietly, got on with the job, without fuss and apart from the fact that they are very tidy workers and remove their own rubbish, they offered and removed the painter's rubbish too! Kieran said to me "any problems, call me day or night" and I know he means that. I can't recommend highly enough! Worcester Bosch themselves recommended him to me and I understand why he gets 5 star "Which?" reviews.

The cost of a new heating system is a lot of money so choosing the right installer is so important. Saw positive reviews on the Which web site so asked Kieran to come over and give a quote. He looked over our geriatric system, fully understood it and its peculiarities and explained what he would do to improve the whole system. Kieran and his assistant were very hard working and conscientious. He updated us daily on what had been done and why and the job was completed quickly, cleanly and very efficiently. It was a brilliant job, extremely well carried out by Phoenix Heating and I would 100% recommend them and certainly will use the company for my heating needs going forward.

Kieran and his assistant, Tom, installed a new boiler and Nest thermostat for us in February 2020 and also upgraded the rest of our central heating system. When he came to look at our old system he made some very practical recommendations re boiler size and flue outlet position, based on our particular needs. He arranged an installation date about 2 weeks after I accepted his estimate, The installation was carried out over two days, as promised. We had heating and water by the end of the first day. The whole process was carried out in a very efficient and calm manner, and both Kieran and Tom were both very friendly and helpful. Since the system was installed some months ago we have been very happy with how it has worked.

I had a broken flush valve on a toilet and called to arrange to have this fixed. Kieran asked exactly what the problem was and then found me the part so that I could fix it myself! He even shopped around to find a local supplier. All free of charge. As far as honesty and integrity are concerned 10/10 and on this basis I would not hesitate to call this company for any work that I needed if this is an indication of how well they treat their prospective customers.

I looked in Trusted Traders for one nearby, with a good number of reviews and a high score. Phoenix Heating Ltd., stood out with over 50 five star reviews. I was impressed with Kieran's speedy response and what he had to say at the initial visit. He appreciated that, as an older person, I would need the heat to be restored quickly and that the age of my 50 year old CH system also needed to be respected. He provided a quote by email quickly, with two boiler options, and various recommended additions, such as a filter, renewal of pump and valves, Nest controls, all of which were separately priced and he said were optional. I had several 'weeping' radiator valves, so he gave me a guide price per valve that would vary according to which type needed replacement. Kieran was able to fix an installation date within 12 days of me accepting the quote. Kieran and Tom arrived early on the agreed day and assured me that the heat would be back on that day. They worked well as a team, demonstrating their experience of boiler replacements. In my case the boiler had to be re-positioned, I agreed to all the optional items and they corrected the boiler by-pass . They worked until 7.30 pm to meet the promise to have the heat back on. They returned, as agreed, three days later to refill the system after flushing, install controls, correct header tank overflow and complete the job. Everything was done neatly, with complete respect for working in my home. Highly recommended.

We recently moved house and inherited a complicated two boiler setup of which half of it stopped working just as Winter hit. We wanted it simplified to one new boiler and upgraded to something more modern, a big job basically. The only person to actually give us a full quote for the work was Kieran at Phoenix. He took the time to look at the existing system and how it was setup and talked through the different options to replace and upgrade the heating/hot water and the pros/cons. He identified a number of things beyond just the boiler that would need updated (our water main and softener) to get the best out of the new boiler and cylinder. Given we had a young baby and not much heating in the house, he then moved other jobs around to start the job with his colleague Tom within a week of agreeing the quote. This included also coming out at the weekend before he started to temporarily fix the working half of our heating system which had broken. I cannot fault the quality of work or how tidy they were from start to finish. Throughout the work, he kept us updated on progress and checked any major decisions as we went along. Once everything was installed and running, he took the time to talk through how everything worked and it is clear it has been installed in a way to make it run as efficiently as possible and make servicing and maintenance easy. I cannot fault the quality of Kieran's work for us and would highly recommend him.

Wanted a new boiler for my elderly mother's house and I am naturally very cautious about who we ask to carry work out in the house. Used Trusted Traders to find Kieran. He came, he saw, he quoted. On time, explained what he thought needing doing & why, with always the option to ask further questions. Quote was spot for the work being carried and it is clear that he wouldn't compromise on the quality of the parts being fitted. On the day, arrived on time with Tom his assistant and throughout was polite, professional and respectful that they working in someone's house. Always appraised of what they were doing and why, with updates as to the progress being made. Tided up afterwards and left the property clean tidy, was happy to explain the work that had been done and ensured that the boiler was correctly register with Gas Safe & Worcester Bosch. Would be more than happy to recommend Kieran to friends, relatives and colleagues. The reviews on here speak for themselves as to his professionalism.