The boiler providing hot water to our en suite bathroom and the radiators in the bathroom as well as the dressing room failed. We contacted a local heating/boiler company who immediately advised that the boiler was flooded and had destroyed all the mechanism and needed a complete replacement. We called Homeserve under our insurance policy and a heating contractor came and advised that he could not proceed with the work as it was beyond repair and, therefore, not covered by our Homeserve policy. We contacted Worcester Bosch who also visited and they inspected the boiler and confirmed that it was a write off and needed replacement. Since we were not happy with the quotations provided by the first local engineer we referred to Which Local and contacted Phoenix Heating, having read the favourable reviews. We contacted Keiron Bradley, the owner who, despite being in the middle of a contract, found time to visit us to inspect the boiler. From the outset we found Keiron to be a conscientious, warm personality who oozed knowledge and honesty and we felt immediately that he was the person we wanted to employ. He explained all the alternatives open to us and provided quotations within 48 hours for each alternative. His quotations were substantially lower than those provided by the previous company and we felt that he had our total interests at heart. He carried out the contract we chose and was efficient and ensured that our boiler site was clean and left no mess whatsoever. His installation is now up and running perfectly and it was an absolute pleasure dealing with such a fine gentlemen. We would have no hesitation in recommending him for all work regarding boilers, plumbing and allied matters.