Phoenix Heating Limited

The boiler providing hot water to our en suite bathroom and the radiators in the bathroom as well as the dressing room failed. We contacted a local heating/boiler company who immediately advised that the boiler was flooded and had destroyed all the mechanism and needed a complete replacement. We called Homeserve under our insurance policy and a heating contractor came and advised that he could not proceed with the work as it was beyond repair and, therefore, not covered by our Homeserve policy. We contacted Worcester Bosch who also visited and they inspected the boiler and confirmed that it was a write off and needed replacement. Since we were not happy with the quotations provided by the first local engineer we referred to Which Local and contacted Phoenix Heating, having read the favourable reviews. We contacted Keiron Bradley, the owner who, despite being in the middle of a contract, found time to visit us to inspect the boiler. From the outset we found Keiron to be a conscientious, warm personality who oozed knowledge and honesty and we felt immediately that he was the person we wanted to employ. He explained all the alternatives open to us and provided quotations within 48 hours for each alternative. His quotations were substantially lower than those provided by the previous company and we felt that he had our total interests at heart. He carried out the contract we chose and was efficient and ensured that our boiler site was clean and left no mess whatsoever. His installation is now up and running perfectly and it was an absolute pleasure dealing with such a fine gentlemen. We would have no hesitation in recommending him for all work regarding boilers, plumbing and allied matters.

Was told by engineer (eventually) sent out by an emergency service that I needed a power flush after an examination that lasted less than 5 minutes. The company insisted that this was not covered by the contract. Phoenix came and determined that I needed a new circuitboard and/or pump. Because this would be covered by the "emergency" service, they did not fit it and did not charge anything for the time they took (more than half an hour). I was extremely impressed and grateful and when I replace the piece of junk (Ideal ISAR HE30)that calls itself a central heating boiler, I will ask Phoenix to do the job.

Kieran Bradley has identified the cause of and rectified long standing problems with my central heating system on two occasions and installed more efficient controls. His competent approach and knowledge is reassuring and it comes as no surprise that his services are much in demand.

My daughter and I are very impressed with this company. Having experienced reliability problems with the boiler she inherited with her new flat, she arranged a number of quotes for a replacement boiler. She asked me to comment on these quotes and I was unhappy with them all. Instead I suggested she contact a couple of traders that I found via Which-Local. She was pleased with them both but was particularly impressed with Kieran from Phoenix who discussed and made recommendations to her in a non-technical way that was readily understandable. Kieran and his team arrived on time and completed the work in a very professional manner, finished the job on time, and left everything tidy. I've since had the opportunity to inspect the workmanship myself and am also impressed.

Phoenix successfully dealt very quickly with my problem of a radiator which would not heat up. About 18 months previously they repaired my boiler which had been leaking. No further problems since then. Would recommend.

Our central heating had broken down and another company insisted it needed a power flush. I spoke with Phoenix who came round the next day and sorted out the problem without the need to resort to the expensive measures recommended by this company. They are very professions, polite and courteous. Would definitely recommend.

If you require a very professional and reliable company to fix, exchange your boiler, radiators or plumbing Phoenix is the best. We had a major job done in our house: boiler and radiator replaced and fitted in different place. The guys completed the job in five days to amazing standard. When we had Bristish Gas inspectors they were very impressed with quality and profesionalism of work carried out. Since then our neighbours and friends were using Phoenix and they were all impressed. Always on time, always polite and very fiendly.

Phoenix Heating installed a new combi boiler, removed the hot watertank, cold water tank and fitted a new radiator. The work was done to a very high standard. The guys wore clean uniforms, plastic bags on their shoes ( to protect carpets ) and were polite and professional at all times. The two vans containing the equipment were exceptionally clean and smart, reflecting the companys' approach. The quote they provided was middle of the road in terms of price. The items they installed were high quality items. Being an approved installer, they were able to offer a 5yr warranty on the boiler. Would agree with all the previous comments on this company. When comparing their quote, make sure you are comparing like for like. Would use them again and am happy to recommend them.

Phoenix were engaged to rectify the work of a less capable agency. Their advice was sound & the installation was completed as agreed in a professional manner. Staff friendly & helpful. Scope included supply & installation of a new boiler in a revised location, new radiator valves, provision of water/gas supplies to a new kitchen & various other items.

I cannot recommend Pheonix (and Kieran in particular) highly enough. I contacted them with regard to a boiler issue. Kieran attended on time and gave impartial, appropriate and professional advice. Pheonix will be looking after my boiler from now on.