Phoenix Heating Limited

I called Kieran after reading some of the reviews on which? and was certainly happy with the service. I have a Gloworm boiler which was working for heating water system but was not firing the central heating system. He was kind enough to go through potential issues over the phone and also suggest ways to temporary get some heating. Despite having a busy schedule he came over to our house and quickly ascertained the real issue which was with the thermostat (cheaper) rather than the valves (which we initially thought could be the culprit and which would have been more expensive). I also was not getting the radiators warm enough and thought it might have been the sludge and that the power flush that I had done earlier in the year (through someone else) was not done properly. But he figured out that my pump, while working, was not performing optimally and replaced it as well. Now am getting good heating both upstairs and downstairs and as he says, he doesn't aim to be the cheapest but is a good value for money. I have been impressed with his technical skills and his helpful and courteous nature . I would be glad to recommend him to my family and friends.

I chose Phoenix Heating to replace an old and leaking boiler. At his initial visit Kieran demonstrated his extensive knowledge of modern heating systems and relevant current building regulations, and gave expert advice on the choice of suitable boilers and associated controls. The old boiler was removed and the installation of the new one started, with all work being done neatly, tidily and with great care to minimise the inevitable dirt and dust created. The work areas were vacuumed and left as clean as possible at the end of each day. As a retired professional engineer I recognised Kieran's thoughtful planning of pipework and control equipment layout, and his skill and care in pipework, plumbing and electrical installation, the quality of all of which being first rate. The installation was complicated by the central location of the boiler, with no adjacent outside wall, requiring re-lining of a chimney, some geometrically-challenging flue pipework and a difficult-to-find under-floor route for a drain hose. Kieran overcame all these challenges with great ingenuity, care and skill, resulting in a really neat, clean and good-looking installation, using top-quality parts and material at every stage. Thanks Kieran and your colleague Connor for a really excellent job.

I had my full heating system upgraded with new boiler and radiators. Phoenix's advice was spot-on (unlike others who I invited to bid) and they did an excellent job, on time, as promised and with no surprises, other than exceeding my exopectations. In addition to an excellent technical installation, their attention to detail was unusually high, demonstrating real professionalism and pride in every aspect of the job. They use only the best materials and it shows in the final product. The work is undertaken by the owners, and with no sub-contracting. These guys really know their business. I can recommend Phoenix unreservedly.

I have just used Phoenix Heating for the third time. Kieran replaced a circuit board and charged appreciably less than another company which replaced it 10 years ago. The work was done efficiently and quickly and I am happy to recommend Kieran as a trustworthy and reliable contractor.

I was having to top-up the pressure on my fairly new boiler every few days so I contacted a few plumbers from the Which Local website. Kieran from Phoenix responded quickly and more or less identified the problem, the solution and the approximate cost over the phone. It was not as simple as replacing the pressure relief valve as others had suggested. I was impressed by his knowledge and courtesy and asked him to take a look at it. He was quick to emphasise that there would be no charge for just visiting to carry out an inspection. This is in contrast to some plumbers who will start charging from their first visit whether you decide to go ahead with them or not. He carried out the work efficiently and was conscientious enough to call back on a number of occasions to check whether everything was okay. More outstanding still, he would accept no payment until he was sure the solution he provided was the right one. I would have no hesitation in using them again and have already recommended him to others.

Excellent workmanship, quick, efficient, clean, friendly and courteous. The whole experience of having our new boiler fitted and maintained was good. The work went to plan and there were no hidden costs or extra work needed. The work was done respecting our home and ourselves, our questions were answered and advice given where needed.

Having had a previous company stick a screwdriver through the boiler on it's annual service and condemn the boiler we were stuck without heating for 5 weeks. A couple of local quotes and this website made me go for Phoenix. They weren't the cheapest but they certainly know their stuff. With a 5 year parts and labour warranty on the new Worcester-Bosch boiler and friendly helpful people I have no hesitation in recommending them. I will be using them for all my central heating issues in the future.

By way of update, Phoenix came out to my neighbour's property when their water supply stopped working. My neighbour had initially called a local plumber who purported to fix the problem - but which returned wihin an hour of him leaving. After 5 hrs without water and at 9.30pm, ny neighbour knocked on my door to borrow some water! I ascertained the problem and then called Keiran at Phoenix who promised to come out the next day. He arrived at 8.30am and by 8.50am the problem was fixed. There has been no recurrence of the problem. The charge was for the 20 mins that Phoenix were engaged - less than ?40. My heating system has been perfect. Our annual gas bill is around ?900 for a 4 bed house of around 1600 sq ft. I recommend Phoenix to anyone who needs heating, plumbing or boiler work doing. They are truly exceptional, esp in a trade that is unfortunately reknowned for cowboys.

At last my heating system is working properly. Phoenix heating is the third firm I have had in to try to rectify the boiler firing for about 30 seconds then taking a 10 minute holiday, then repeating this pattern till eventually almost an hour later the water for the heating was hot. The boiler was new 3 to 4 years ago and instead of my bills going down they increased, even though I used less heating. Kieron is a very thorough, clean and punctual worker

Boiler breakdown. They came on the same day, got it going again but said it may need a new part if it goes wrong again, it did, they ordered the part and fitted it as soon as was convenient to me. They were efficient, pleasant and clean-even to the point of wearing overshoes to protect my carpets. Two visits and a spare part for less than ?200. Dealing with them was a faultless and pleasant experience. How often can you say that ? Try them !