Phoenix Heating Limited

When I recently decided to replace my combination boiler, I approached Phoenix in view of the favourable comments on this site. After telephone discussions and a subsequent preliminary visit from Kieran, I asked Phoenix to install the new boiler. They certainly lived up to expectations ? the team arrived on schedule, the boiler was installed efficiently and professionally and the site was left cleaner and tidier than when they arrived! The boiler carries a 5-year warranty on parts and labour. When in due course I have my bathroom facilities upgraded, I?ll certainly employ Phoenix - if they aren?t immediately available, I?ll wait until they are!

We picked Phoenix Heating and 2 other companies from Which-Local to quote to replace our 35 year old boiler. We chose Kieran of Phoenix because we felt he could best handle our changing requirements and uncertainties. We were also keen to still have a hot water cylinder. Kieran patiently guided us through the options (visiting twice) and we now feel we have the best system for us; new boiler, new hot water cylinder and 5 out of 7 outdated radiators replaced - one being repositioned. We had originally thought we'd change only 2 radiators, but decided after the work started to change 3 more and Kieran took it all in his stride. We also had to have a couple of under-window sections replastered before the new radiators could be fixed and Kieran worked round that delay. His standard of work and materials used were of the highest quality and he talked us through things as he went along. We were extremely impressed with Kieran - his efficiency, initiative, flexibility and courtesy. The additional work we asked for was very reasonably priced. After the installation, he made a courtesy visit to check everything was functioning well. Dealing with him and his assistant was a pleasure, and we would recommend Phoenix to anyone.

We wanted to replace our 23 year old boiler under the Boiler Scrappage Scheme and read the reviews of Phoenix Heating in WHICH? LOCAL. We were impressed by the advice and, in due course, the work provided by Keiran and his two colleagues. They arrived on the promised date and worked efficiently, requiring only copious amounts of tea and coffee to keep them going! We have no hesitation in recommending their services.

Without a doubt Phoenix Heating deliver the highest standards of quality workmanship in their field. We have employed Phoenix Heating to carry out works for us on several projects.We have found them to be extremely professional and helpful and always keep us fully informed at each stage of the works. Over the years we have employed other heating and plumbing specialists but none of them have reached the standards of Phoenix Heating. Their works is excellent and prices fair.

We had lots of work done on our house last year and met lots of trades people. Kieran and his team were some of the best we worked with. They installed a new boiler for us in a new location, a new water tank and replaced some pipework and radiator valves. The installation/pipework is very neat and they even painted the small bit of exposed pipework white to match the utility room wall. We are very pleased with the work they did and would definitely highly recommend Kieran and his team.

Used Phoenix to fit new boiler, lay new pipes and new radiators. Their price was very reasonable and similar to the numerous other quotes we were given by other traders sourced via Which Local. The work was of an exceptionally high quality & they cleaned up afterwards, leaving the place spotless. It took them 8 days to do everything and to remove the old water tank, immersion heater and boiler and fit new boiler and megaflow & radiators and pipes. They explained what they were doing and why and offered alternatives - they also gave advice on what was the best solution, at times to the detriment of their own charges but to the benefit of my pocket! At each stage they kept me informed. The materials used were of the best quality. They were sensitive to any late ideas and changes we wished to effect. The end product was very very good, brilliant finish and we'd recommend them unreservedly. Indeed, we will be using them again to refurb bathroom and next year the kitchen. Keiran & John are thorough professionals.

Was very impressed by this company, very efficient - came to look at the problem with my boiler the day after I rang them - within 5 minutes found the problem - explained what the problem was and told me what they would have to do in terms I would understand - found the men very polite, tidy, and got straight down to the job. Would definitely use this company again and have no hesitation in recommending them.

We asked 4 different companies to quote for replacing our old boiler with a new Worcester Bosch and out of all of them, Phoenix Heating was the only one who quoted for the latest model of boiler, latest programmable thermostat and weather compensator and was very reasonably priced. We were very impressed by Kieran's expertise, attention to detail, efficiency and cleanliness. While replacing the boiler, he found that the existing pipework was a complete mess. His name was on the new boiler and he didn't want anyone to think he had installed that pipework, so he replaced it & tidied it up at no extra cost (first checking with me). This clearly demonstrates that Kieran takes great pride in his work. Kieran is a very amicable, approachable and we felt very comfortable with him working in our home (even our 8 month old baby took a shine to him!). We would highly recommend Phoenix Heating to anyone and we will definitely use their services again.

This courteous and resourceful heating engineer saved our mechanically sound but electronically noisily ailing old boiler, for which vital spares are no longer available, from a very costly demise. It was ingeniously done with a minimum of fuss and at an entirely reasonable price. He has also done other good work for us. I would warmly recommend this company at any time.

The boiler providing hot water to our en suite bathroom and the radiators in the bathroom as well as the dressing room failed. We contacted a local heating/boiler company who immediately advised that the boiler was flooded and had destroyed all the mechanism and needed a complete replacement. We called Homeserve under our insurance policy and a heating contractor came and advised that he could not proceed with the work as it was beyond repair and, therefore, not covered by our Homeserve policy. We contacted Worcester Bosch who also visited and they inspected the boiler and confirmed that it was a write off and needed replacement. Since we were not happy with the quotations provided by the first local engineer we referred to Which Local and contacted Phoenix Heating, having read the favourable reviews. We contacted Keiron Bradley, the owner who, despite being in the middle of a contract, found time to visit us to inspect the boiler. From the outset we found Keiron to be a conscientious, warm personality who oozed knowledge and honesty and we felt immediately that he was the person we wanted to employ. He explained all the alternatives open to us and provided quotations within 48 hours for each alternative. His quotations were substantially lower than those provided by the previous company and we felt that he had our total interests at heart. He carried out the contract we chose and was efficient and ensured that our boiler site was clean and left no mess whatsoever. His installation is now up and running perfectly and it was an absolute pleasure dealing with such a fine gentlemen. We would have no hesitation in recommending him for all work regarding boilers, plumbing and allied matters.

Was told by engineer (eventually) sent out by an emergency service that I needed a power flush after an examination that lasted less than 5 minutes. The company insisted that this was not covered by the contract. Phoenix came and determined that I needed a new circuitboard and/or pump. Because this would be covered by the "emergency" service, they did not fit it and did not charge anything for the time they took (more than half an hour). I was extremely impressed and grateful and when I replace the piece of junk (Ideal ISAR HE30)that calls itself a central heating boiler, I will ask Phoenix to do the job.

Kieran Bradley has identified the cause of and rectified long standing problems with my central heating system on two occasions and installed more efficient controls. His competent approach and knowledge is reassuring and it comes as no surprise that his services are much in demand.

My daughter and I are very impressed with this company. Having experienced reliability problems with the boiler she inherited with her new flat, she arranged a number of quotes for a replacement boiler. She asked me to comment on these quotes and I was unhappy with them all. Instead I suggested she contact a couple of traders that I found via Which-Local. She was pleased with them both but was particularly impressed with Kieran from Phoenix who discussed and made recommendations to her in a non-technical way that was readily understandable. Kieran and his team arrived on time and completed the work in a very professional manner, finished the job on time, and left everything tidy. I've since had the opportunity to inspect the workmanship myself and am also impressed.

Phoenix successfully dealt very quickly with my problem of a radiator which would not heat up. About 18 months previously they repaired my boiler which had been leaking. No further problems since then. Would recommend.

Our central heating had broken down and another company insisted it needed a power flush. I spoke with Phoenix who came round the next day and sorted out the problem without the need to resort to the expensive measures recommended by this company. They are very professions, polite and courteous. Would definitely recommend.

If you require a very professional and reliable company to fix, exchange your boiler, radiators or plumbing Phoenix is the best. We had a major job done in our house: boiler and radiator replaced and fitted in different place. The guys completed the job in five days to amazing standard. When we had Bristish Gas inspectors they were very impressed with quality and profesionalism of work carried out. Since then our neighbours and friends were using Phoenix and they were all impressed. Always on time, always polite and very fiendly.

Phoenix Heating installed a new combi boiler, removed the hot watertank, cold water tank and fitted a new radiator. The work was done to a very high standard. The guys wore clean uniforms, plastic bags on their shoes ( to protect carpets ) and were polite and professional at all times. The two vans containing the equipment were exceptionally clean and smart, reflecting the companys' approach. The quote they provided was middle of the road in terms of price. The items they installed were high quality items. Being an approved installer, they were able to offer a 5yr warranty on the boiler. Would agree with all the previous comments on this company. When comparing their quote, make sure you are comparing like for like. Would use them again and am happy to recommend them.

Phoenix were engaged to rectify the work of a less capable agency. Their advice was sound & the installation was completed as agreed in a professional manner. Staff friendly & helpful. Scope included supply & installation of a new boiler in a revised location, new radiator valves, provision of water/gas supplies to a new kitchen & various other items.

I cannot recommend Pheonix (and Kieran in particular) highly enough. I contacted them with regard to a boiler issue. Kieran attended on time and gave impartial, appropriate and professional advice. Pheonix will be looking after my boiler from now on.

I called Kieran after reading some of the reviews on which? and was certainly happy with the service. I have a Gloworm boiler which was working for heating water system but was not firing the central heating system. He was kind enough to go through potential issues over the phone and also suggest ways to temporary get some heating. Despite having a busy schedule he came over to our house and quickly ascertained the real issue which was with the thermostat (cheaper) rather than the valves (which we initially thought could be the culprit and which would have been more expensive). I also was not getting the radiators warm enough and thought it might have been the sludge and that the power flush that I had done earlier in the year (through someone else) was not done properly. But he figured out that my pump, while working, was not performing optimally and replaced it as well. Now am getting good heating both upstairs and downstairs and as he says, he doesn't aim to be the cheapest but is a good value for money. I have been impressed with his technical skills and his helpful and courteous nature . I would be glad to recommend him to my family and friends.

I chose Phoenix Heating to replace an old and leaking boiler. At his initial visit Kieran demonstrated his extensive knowledge of modern heating systems and relevant current building regulations, and gave expert advice on the choice of suitable boilers and associated controls. The old boiler was removed and the installation of the new one started, with all work being done neatly, tidily and with great care to minimise the inevitable dirt and dust created. The work areas were vacuumed and left as clean as possible at the end of each day. As a retired professional engineer I recognised Kieran's thoughtful planning of pipework and control equipment layout, and his skill and care in pipework, plumbing and electrical installation, the quality of all of which being first rate. The installation was complicated by the central location of the boiler, with no adjacent outside wall, requiring re-lining of a chimney, some geometrically-challenging flue pipework and a difficult-to-find under-floor route for a drain hose. Kieran overcame all these challenges with great ingenuity, care and skill, resulting in a really neat, clean and good-looking installation, using top-quality parts and material at every stage. Thanks Kieran and your colleague Connor for a really excellent job.

I had my full heating system upgraded with new boiler and radiators. Phoenix's advice was spot-on (unlike others who I invited to bid) and they did an excellent job, on time, as promised and with no surprises, other than exceeding my exopectations. In addition to an excellent technical installation, their attention to detail was unusually high, demonstrating real professionalism and pride in every aspect of the job. They use only the best materials and it shows in the final product. The work is undertaken by the owners, and with no sub-contracting. These guys really know their business. I can recommend Phoenix unreservedly.

I have just used Phoenix Heating for the third time. Kieran replaced a circuit board and charged appreciably less than another company which replaced it 10 years ago. The work was done efficiently and quickly and I am happy to recommend Kieran as a trustworthy and reliable contractor.

I was having to top-up the pressure on my fairly new boiler every few days so I contacted a few plumbers from the Which Local website. Kieran from Phoenix responded quickly and more or less identified the problem, the solution and the approximate cost over the phone. It was not as simple as replacing the pressure relief valve as others had suggested. I was impressed by his knowledge and courtesy and asked him to take a look at it. He was quick to emphasise that there would be no charge for just visiting to carry out an inspection. This is in contrast to some plumbers who will start charging from their first visit whether you decide to go ahead with them or not. He carried out the work efficiently and was conscientious enough to call back on a number of occasions to check whether everything was okay. More outstanding still, he would accept no payment until he was sure the solution he provided was the right one. I would have no hesitation in using them again and have already recommended him to others.

Excellent workmanship, quick, efficient, clean, friendly and courteous. The whole experience of having our new boiler fitted and maintained was good. The work went to plan and there were no hidden costs or extra work needed. The work was done respecting our home and ourselves, our questions were answered and advice given where needed.

Having had a previous company stick a screwdriver through the boiler on it's annual service and condemn the boiler we were stuck without heating for 5 weeks. A couple of local quotes and this website made me go for Phoenix. They weren't the cheapest but they certainly know their stuff. With a 5 year parts and labour warranty on the new Worcester-Bosch boiler and friendly helpful people I have no hesitation in recommending them. I will be using them for all my central heating issues in the future.

By way of update, Phoenix came out to my neighbour's property when their water supply stopped working. My neighbour had initially called a local plumber who purported to fix the problem - but which returned wihin an hour of him leaving. After 5 hrs without water and at 9.30pm, ny neighbour knocked on my door to borrow some water! I ascertained the problem and then called Keiran at Phoenix who promised to come out the next day. He arrived at 8.30am and by 8.50am the problem was fixed. There has been no recurrence of the problem. The charge was for the 20 mins that Phoenix were engaged - less than ?40. My heating system has been perfect. Our annual gas bill is around ?900 for a 4 bed house of around 1600 sq ft. I recommend Phoenix to anyone who needs heating, plumbing or boiler work doing. They are truly exceptional, esp in a trade that is unfortunately reknowned for cowboys.

At last my heating system is working properly. Phoenix heating is the third firm I have had in to try to rectify the boiler firing for about 30 seconds then taking a 10 minute holiday, then repeating this pattern till eventually almost an hour later the water for the heating was hot. The boiler was new 3 to 4 years ago and instead of my bills going down they increased, even though I used less heating. Kieron is a very thorough, clean and punctual worker

Boiler breakdown. They came on the same day, got it going again but said it may need a new part if it goes wrong again, it did, they ordered the part and fitted it as soon as was convenient to me. They were efficient, pleasant and clean-even to the point of wearing overshoes to protect my carpets. Two visits and a spare part for less than ?200. Dealing with them was a faultless and pleasant experience. How often can you say that ? Try them !

After a central heating pump destroyed itself following incorrect installation by another company, Kieran from Phoenix responded to my phone message quickly and offered to come around on a Sunday morning to carry out a free inspection and quote. After this, we agreed on a future date for the work to be done, also a weekend as my wife and I are both teachers and could not come home in the middle of the day. When the day arrived, Kieran and Jon both arrived on time, replaced the pump and fixed all problems left by the previous installer. All work was completed quickly without fuss, and they were happy to explain what they were doing and why; it was clear that they weren't trying to rip me off. I will not hesitate to use Phoenix again.

"A year ago I had some niggling problems with my central heating PH came and fixed everything, really happy.

Replaced a gas pipe with a larger one also a replaced a water pipe which was extremely difficult

I had a fault on my boiler. I had no hot water or heating but as soon as I called Mike he responded immediately via text. With a few hours he arrived. He was so polite and friendly as if we knew him for years. He worked on our boiler for several hours and was unsure of the fault after several attempts of changing various parts, so he rang themanufactures. He very kindly recommended that they do a site visit as the cost was less if they visited and would change multiple parts if needed rather than Mike charging a hourly rate and having to wait for the part from the manufactures. Not many companies would do that. I paid him for his time which was a token gesture as he wasn't going to charge me. He kept in touch to check the manufacture had visited and that the boiler was working. I booked him a week later for a service on my boiler and also our gas fire. I can not recommend him enough so genuine and honest.

I had absolutely no problems with Kieran, a stellar tradesmen with a fantastic worth ethic and business.

Boiler started making crunching noises when starting up, until it would no longer start. Phoenix Services several visits to identify the cause, contacting the manufacturer for the latest advice, and ordering replacement parts for us at a very competitive price

Punctual, reliable, never let you down. Kieran was a breath of fresh air in comparison to some other traders I used. Kieran's after service is fantastic. It is impossible to fault Kieran's work - absolutely faultless.