I called Ian to advise on a problem in the front slope of my slated roof which was letting water in above the first-floor windows. He identified and explained the problem and the proposed solution to me in clear and understandabe terms, recommending less radical, and thus considerably less expensive, work than had previously been recommended by another contractor, providing what I considered to be a fair and competitive quote. When the initial timing of the work was necessarily delayed because of storm Eunice, Ian kept me fully up to date with his plans and the delay was kept to a minimum. Ian and his team started work the day after the scaffolding was erected, stripping the front section of the roof slope, replacing felt, battens and lead valleys and replacing the tiles. The work was completed to the expected timetable, unintrusively and with the minimum of disruption, with the site left scrupulously tidy at the end of each day. Throughout the job Ian was courteous, friendly and communicative, explaining clearly what he was doing as he went along, and taking trouble to source matching replacement tiles so that the final repair is barely noticeable externally. His experience and knowledge of his subject is very obvious and it is clear that he takes great pride and pleasure in doing a good job. Ian, his some Luke and their colleague were a pleasure to deal with and I wouldn't have a moment's hesitation in engaging this firm again nor in recommending them to others.