Plumb-Line Contracting Limited

Have just had a Mitsubishi 14kw heat pump installed by Plumb-line and have to say everything about the service was first class. From Adrian doing the initial survey to Lorena and Ollie sorting out the paperwork to Mark, Kevin, Brad and Brodie installing the full system everyone was knowledgable, courteous and just a pleasure to work with. It was a somewhat complex installation as my old oil boiler only did the central heating and not the hot water whereas my heat pump now does both. So floorboards needed lifting to relocate pipes etc. But the guys refitted the carpet afterwards and left everything exactly as they found it. They took all my old radiators and old boiler away and vacuumed leaving everything spotless. They also coped admirably with my over-excited Labrador throughout the process. A great team, would thoroughly recommend.

Plumb-line installed an Air Source Heat Pump to replace our aging oil boiler. The team was thorough and very patient while we used up most of the oil before the installation began after the initial visit, survey and quotation had been done. This took some four or five months. When we did agree any dates, such as for the survey and then the installation, personnel arrived promptly as promised. They were uniformly polite, patient, respectful, helpful and very clean and tidy in their work. We did not have to do any special cleaning afterwards, despite the extensive changes made to the system and even the house! Any question was answered carefully, whether by the face-to-face people or those in the office. Nothing was too much trouble. When the pump stopped working the day after it was set going, arrangements were made immediately for the earliest possible visit by an engineer. (The problem was due to 'gunk' in the system from retaining the old pipes; the strainer had done its job and needed emptying.) The engineer took time to go over all the system and controls and to explain it all to us again. We would be happy both to recommend this firm and to use them again ourselves.

Plumb-Line have installed an air source heat pump and removed my gas boiler and gas hob. Adrian did a thorough survey, explained how the system worked and offered several options, fully explaining the pros and cons. A provisional start date was set and as soon as my grant was approved, the team arrived on time each day and completed the installation within the week as predicted. The ‘plant’ and pipe work is all neat and tidy. Protection for my carpets was provided and the team did a superb job of clearing up and cleaning. There is a very clear display and control panel which was explained and demonstrated. I now have hot water and central heating at exactly the temperatures I want. Plumb-Line will provide an annual service, and I can contact them if I have any questions. I could not have asked for more.

Plumb line have recently replaced my oil boiler and installed a new water tank system. They have been highly efficient throughout the whole process. I asked for estimates for both an oil boiler and an air source heat pump and Adrian, the MD, provided me with all the required information about both systems without any pressure whatsoever and with the utmost patience over a period of three months. The team who carried out the installation always arrived on time and were polite and highly efficient and completed the work in the prescribed time. I was invoiced for payment for exactly the amount I had been quoted. I can recommend the entire team at Plumb Line and would certainly instruct them to carry out any work I might require in the future.

Plumb-Line installed a replacement oil combi-boiler at my home. The service they provided throughout was impeccable - all personnel from first contact to final installation could not have been more professional and helpful. The price quoted was accurate and competitive and the various options available to me were discussed fully enabling me to make an informed decision as to boiler type and make. The fitters arrived promptly as scheduled and the work was completed on time and to to a high standard. It has been a pleasure to do business with this superb company & I would have no hesitation in recommending Adrian & his team to others.

We are very pleased with the central heating installation work and professionalism of Plum-Line. After contacting several companies this company are head and shoulders above the rest. The team worked hard, were polite and respected our property and tidied up after themselves. I can highly recommend Plumb-Line for a first class job.

I have my gas central heating changed over air source heating, their quality of work is so neat and perfect, I have the father and son Pickering and they are amazing, I have two disabled daughters with mental health problems as well, and the put my daughters first, they worked everything around my daughter and put them at ease. I will always use Plumb-Line from now on.

Our 20-year-old boiler started leaking two weeks before Christmas & a repair was clearly not economically viable. I contacted them & he came the following day to discuss our needs & to assess the work involved in installing a new boiler. A comprehensive quote followed, detailing all the work to be done & the extras we had asked for, plus a list of alternative boiler options to consider. The price was the most competitive we received from the four heating companies we approached. As we were concerned about the old boiler failing completely over the holiday period, the helpful office staff arranged an urgent installation & the job was expertly carried out in a day by Jason, the heating engineer, & a new thermostat & timer fitted a few days later by the electrician. Both were very courteous & tidy workers. At the end of the job all necessary documentation & safety certificates were provided & the company registered the boiler on our behalf. Everything was completed a few days before Christmas. We could not be more pleased. It was a pleasure dealing with such a professional & customer-focused company.

We obtained three quotes for the removal of a troublesome wall mounted central heating oil boiler located in the downstairs washroom, to be replaced by a free-standing boiler located 10 metres away from the house. We decided upon Plumb-Line initially because they carried out a detailed and thorough site survey despite darkness falling. His grasp of our requirement and reservations put us at ease immediately. The quotation followed quickly and while was not the lowest priced it’s detail content reassured us further. We asked Plumb-Line to carry out the work. The installers arrived at the scheduled time - despite contending with the traffic between Northampton and Burford, and within two days the work was completed, system tested and commissioned. The guys were very businesslike and considerate, facing the challenges head on. We are extremely grateful to them for their thought, multi-skills and overall professionalism. Thank you guys.

Cannot speak more highly of the company. Work included removing existing 'wet-electric' system and installing a new oil-fired boiler with all associated heating and hot water equipment. The entire job was was carried out to the highest standards from initial quote to final commissioning. It was completed within the stated time and budget, with minimal disturbance either to us or our property and all mess was cleared after each day's work. All tradespeople arrived promptly, were unfailingly polite, professional and helpful, answering all our queries simply and clearly and were a delight to have on-site. Would recommend without hesitation.