Plumb-Line Contracting Limited

Have just had a Mitsubishi 14kw heat pump installed by Plumb-line and have to say everything about the service was first class. From Adrian doing the initial survey to Lorena and Ollie sorting out the paperwork to Mark, Kevin, Brad and Brodie installing the full system everyone was knowledgable, courteous and just a pleasure to work with. It was a somewhat complex installation as my old oil boiler only did the central heating and not the hot water whereas my heat pump now does both. So floorboards needed lifting to relocate pipes etc. But the guys refitted the carpet afterwards and left everything exactly as they found it. They took all my old radiators and old boiler away and vacuumed leaving everything spotless. They also coped admirably with my over-excited Labrador throughout the process. A great team, would thoroughly recommend.

Plumb-line installed an Air Source Heat Pump to replace our aging oil boiler. The team was thorough and very patient while we used up most of the oil before the installation began after the initial visit, survey and quotation had been done. This took some four or five months. When we did agree any dates, such as for the survey and then the installation, personnel arrived promptly as promised. They were uniformly polite, patient, respectful, helpful and very clean and tidy in their work. We did not have to do any special cleaning afterwards, despite the extensive changes made to the system and even the house! Any question was answered carefully, whether by the face-to-face people or those in the office. Nothing was too much trouble. When the pump stopped working the day after it was set going, arrangements were made immediately for the earliest possible visit by an engineer. (The problem was due to 'gunk' in the system from retaining the old pipes; the strainer had done its job and needed emptying.) The engineer took time to go over all the system and controls and to explain it all to us again. We would be happy both to recommend this firm and to use them again ourselves.

Plumb-Line have installed an air source heat pump and removed my gas boiler and gas hob. Adrian did a thorough survey, explained how the system worked and offered several options, fully explaining the pros and cons. A provisional start date was set and as soon as my grant was approved, the team arrived on time each day and completed the installation within the week as predicted. The ‘plant’ and pipe work is all neat and tidy. Protection for my carpets was provided and the team did a superb job of clearing up and cleaning. There is a very clear display and control panel which was explained and demonstrated. I now have hot water and central heating at exactly the temperatures I want. Plumb-Line will provide an annual service, and I can contact them if I have any questions. I could not have asked for more.

Plumb line have recently replaced my oil boiler and installed a new water tank system. They have been highly efficient throughout the whole process. I asked for estimates for both an oil boiler and an air source heat pump and Adrian, the MD, provided me with all the required information about both systems without any pressure whatsoever and with the utmost patience over a period of three months. The team who carried out the installation always arrived on time and were polite and highly efficient and completed the work in the prescribed time. I was invoiced for payment for exactly the amount I had been quoted. I can recommend the entire team at Plumb Line and would certainly instruct them to carry out any work I might require in the future.

Plumb-Line installed a replacement oil combi-boiler at my home. The service they provided throughout was impeccable - all personnel from first contact to final installation could not have been more professional and helpful. The price quoted was accurate and competitive and the various options available to me were discussed fully enabling me to make an informed decision as to boiler type and make. The fitters arrived promptly as scheduled and the work was completed on time and to to a high standard. It has been a pleasure to do business with this superb company & I would have no hesitation in recommending Adrian & his team to others.

We are very pleased with the central heating installation work and professionalism of Plum-Line. After contacting several companies this company are head and shoulders above the rest. The team worked hard, were polite and respected our property and tidied up after themselves. I can highly recommend Plumb-Line for a first class job.

I have my gas central heating changed over air source heating, their quality of work is so neat and perfect, I have the father and son Pickering and they are amazing, I have two disabled daughters with mental health problems as well, and the put my daughters first, they worked everything around my daughter and put them at ease. I will always use Plumb-Line from now on.

Our 20-year-old boiler started leaking two weeks before Christmas & a repair was clearly not economically viable. I contacted them & he came the following day to discuss our needs & to assess the work involved in installing a new boiler. A comprehensive quote followed, detailing all the work to be done & the extras we had asked for, plus a list of alternative boiler options to consider. The price was the most competitive we received from the four heating companies we approached. As we were concerned about the old boiler failing completely over the holiday period, the helpful office staff arranged an urgent installation & the job was expertly carried out in a day by Jason, the heating engineer, & a new thermostat & timer fitted a few days later by the electrician. Both were very courteous & tidy workers. At the end of the job all necessary documentation & safety certificates were provided & the company registered the boiler on our behalf. Everything was completed a few days before Christmas. We could not be more pleased. It was a pleasure dealing with such a professional & customer-focused company.

We obtained three quotes for the removal of a troublesome wall mounted central heating oil boiler located in the downstairs washroom, to be replaced by a free-standing boiler located 10 metres away from the house. We decided upon Plumb-Line initially because they carried out a detailed and thorough site survey despite darkness falling. His grasp of our requirement and reservations put us at ease immediately. The quotation followed quickly and while was not the lowest priced it’s detail content reassured us further. We asked Plumb-Line to carry out the work. The installers arrived at the scheduled time - despite contending with the traffic between Northampton and Burford, and within two days the work was completed, system tested and commissioned. The guys were very businesslike and considerate, facing the challenges head on. We are extremely grateful to them for their thought, multi-skills and overall professionalism. Thank you guys.

Cannot speak more highly of the company. Work included removing existing 'wet-electric' system and installing a new oil-fired boiler with all associated heating and hot water equipment. The entire job was was carried out to the highest standards from initial quote to final commissioning. It was completed within the stated time and budget, with minimal disturbance either to us or our property and all mess was cleared after each day's work. All tradespeople arrived promptly, were unfailingly polite, professional and helpful, answering all our queries simply and clearly and were a delight to have on-site. Would recommend without hesitation.

From start to finish this company gave excellent service. Starting from Aidrian coming out to do the quote, the engineers doing the work. Polite, clean workers. Also the sales team keeping me up to date. I cannot praise them enough and will definitely recommend them.

I ordered the boiler on the Wednesday. Installation date would be in a little over a week or so. Adrian had provided a quote a few days before and the customer service seemed very good, he was keen to ensure I understood everything and to provide what I wanted. The boiler broke down completely on the Sunday. Adrian came out on the Monday and tried to fix it but was unable to revive it. As I was without heating or hot water they managed to obtain the boiler I wanted overnight and it was installed on the following Wednesday. The 2 guys who installed it, Sam & George were very pleasant and professional. Pretty good service by any standards. Thanks to all who made it possible.

We were very impressed by the team of Mark, Lewis and Kevin. Not only were they extremely professional in the work they carried out, but they were also very considerate about our needs - especially those of my youngest daughter who is severely learning and physically disabled. Unlike some contractors, Mark and his team were anxious to fit around our schedule rather than expect us to fit in with theirs. At every stage, they discussed the installation and offered proposals to make life easier for us. Mark explained the workings of the new system very clearly so that we could understand how it functioned, As a result we were able to make programme and other minor changes without any problems. My wife was particularly impressed that the team left the house in an immaculate condition at the end of each working day and at the end of the contract. It made a real difference!

Plumb-Line Contracting Limited recently installed a new combi boiler. They were highly recommended by a friend. They discussed our requirements and sent a quote the next day. The boiler was installed very quickly which was much appreciated as they are so busy. A very professional service in every respect. The staff were very smart, extremely kind and polite and friendly. The did an excellent job with very little disturbance. They tidied up as they went along and left everything clean and tidy. We are very pleased with the new boiler and all the help and information provided. I would highly recommend this company and should the need arise to contact them for further work.

Plumb-line successfully quoted for and subsequently installed a replacement combi-boiler. A very efficient and friendly professional service throughout the whole process. Overall, very pleased with the work performed.

I contacted Plumb line on the 15th of December asking if they could install a new boiler for me before Christmas. They came the next day and got a quote soon after. The boiler was fitted on the 23rd. Everyone I dealt with was friendly, helpful and keen to do a perfect job. Very satisfied.

Plumb - Line installed an oil-fired boiler in our listed cottage. Nothing was straightforward, but their engineer had a very reassuring "can do" attitude, and overcame all problems, including installing a new flue and condensate pump under quite challenging circumstances. Their courtesy and tidiness ensured that this wasn't the disruptive exercise we were expecting. The heating and hot water systems are now operating better than they have for decades. The work had to start a day late, but I was given plenty of notice, and the schedule was followed thereafter. A first-class difficult job, undertaken by experts.

We have had a new boiler fitted by Plumb-Line. It was an efficient and friendly service from start to finish and we would not hesitate to employ them again and recommend them highly to other potential customers.

The work was a complete change from a warm-air central heating system (installed when the house was built almost fifty years ago) to a system with boiler and radiators. From our first contact, obtaining an emergency repair to the flue of our old warm-air system, through to a courtesy visit after the new system had been installed, everything filled us with confidence that choosing this company had been a good decision. Everything was explained and our questions thoroughly answered throughout. The work was done on the dates we had agreed and to the price of the quotation we had accepted. Over the four days of the work, we dealt with four tradesmen. All were helpful. The two who were with us throughout arrived punctually, were always courteous, and left the site clean and tidy each day. We would thoroughly recommend this company.

Had a new Worcester oil boiler and a hot water cylinder fitted to replace 30 year old one. From the survey to completion this company was totally professional. The quote was the lowest of the three I had. The work was done in a couple of days by three hard working, professional and courteous young men. I have no reservations whatsoever in recommending this company to anyone. Good old fashioned customer service and quality workmanship. So pleased I went with Plumb-line.

We had good quote, though not cheap- a lot better than some other quotes we had had and definitely the best plan of action from Adrian to fit a new boiler and cylinder in a large property. The work started promptly, the team was professional and tidy. However there was a mix up in communication meaning some things weren't done at first, however everything was done in the end a few days later. We also had an issue with incorrect invoicing on two occasions so would suggest you check this carefully. Overall very happy with the work and ideas of the team, a good local plumber has been very hard to find. These reviews helped me choose this company, would recommend.

Last month, my warm air system gave up the ghost and had to be replaced and it was suggested that I contacted Mark Brown of Plumb-Line. Couldn't have asked for more, the system was replaced and working within 24 hours. After installation you wouldn't have known that a major project had just taken place as the site was left spotlessly clean. Great people to deal with and I would have no problem recommending this company to anyone looking to use their services.

We had an old water system removed and a full central heating installed (10 radiators and boiler). We were able to discuss our requirements with Adrian, who offered choices for radiator and boiler types to best meet our needs. We never felt rushed or pressured into making decisions or commitments. From our 1st contact with Plumb-Line , everyone was very friendly, knowledgeable, with no hard sell. The service was prompt , clean, very tidy and highly professional. We would highly recommend Adrian and his team for any plumbing or heating job. Our experience with Plumb-line far exceeded all work that we have had done over many years with other companies. We will definitely be sticking with and recommending Plumb-line for all future work. Thank you to Adrian, Spense and Bradley.