Poolman Leisure Group Ltd

Where do I start? After meeting the MD of Poolman I was assured that the installation of my new liner pool would be stress-free, no issues as this was their "standard" installation and I would enjoy the experience. After nearly a year, the installation is still not complete. To make matters even worse, the products and services that they have provided have since failed and the entire wall on one side has broken away leaving the pool unusable and unsafe. The stance the MD has taken is that they are NOT responsible yet it is clear via CCTV footage that their products have failed and now they expect me, the client to pay for the entire liner to be replaced and more. The list of emails, telephone calls and problems are endless which are all documented and making my review based on facts! What was supposed to be an enjoyable experience has actually been the worst 9 months of my life dealing with Poolman. My young family are now left with a broken pool to look at instead of having lots of fun which has cost over £50,000. Is this fair, no. Is this right, No, yet the MD of the company has refused to answer my emails, and correct the mess that they have caused. To add, we have had 4 different heaters due to faults, water temp not reaching levels that was promised and issues with an automatic cover that costs £17,000 alone. Although the team at Poolman are fantastic, the MD runs his business as a sales-only model and customer service is non-existent. Stay away is my advice!

My old pool needed a complete renewal. All of the equipment and plumbing needed replacing with modern and energy-saving technology. The work was completed, to my satisfaction and within budget. I was impressed with their site and office in terms of equipment for sale and three types of pool on working display. During installation, I was kept well informed bearing in mind we were in the middle of Covid19. Having run a pool for 37 years I didn't need much aftercare. The pool, runs well and I have over 75% energy savings with the new technology.

As part of our business expansion, we looked at a number of companies that supply and instal endless swimming pools. I was speaking to 3 companies and ended up going with Poolman. I was extremely impressed with James who I dealt with throughout the sales and installation process. Always on time and kept me informed throughout. Stuart their installer is a great guy and really did a great job in our pool. Highly recommend Poolman.