Service Agreement Repair.
Had problem with keyboard of laptop computer which was well out of guarantee period. Had Service Agreement which covered labour ; repair time 1 - 4 business days. Was ready in 2 days. Replacement component used but no charge. Was also having a problem with my desktop PC ; which was not affecting my use, only that it was a nuisance having to reset the time. I took that with me when collecting the laptop. Problem sorted on the spot - no charge, so was able to take it back with me. Pleasant people to deal with.