Premier Drainage Company Ltd

I am delighted with the work to rebuild my drain and clear gutters. The engineer was punctual, friendly, knowledgeable and efficient. The price was competitive and within the estimate. This is the second time I have used Premier and I'm very happy to recommend the company to friends and family. They will be my first call for any future work.

I had paid a handy man and another drainage company to clear my tenants blocked kitchen sink. On both occasions the sink failed to drain properly within a couple of weeks. Ian was very professional, keeping me informed of what the problem was, how he was going to deal with it and most importantly unblocking my tenants sink, which has stayed unblocked. Ian was efficient, knowledgeable and reliable. I cannot recommend him highly enough.

Premier Drainage Company was very easy and straightforward to deal with. They fitted a rat flap on the drain leading from the main storage. That solved a little rat issue. They did not make a fuss about the work, we had a clear discussion over the phone and with photos. They came with two possible sizes. They clearly know what they are doing, the work was actually done when we were out and they sent photos of the job done. Dealt with Iain, but the company clearly has good internal communication. Reliable, effective and no fuss !! Highly recommended

Easy to contact and arrange. Called out very quickly. Tom & Joe were quick to find the problem and sort out the blockage and were very accommodating, giving an excellent explanation of my drainage system after a CCTV survey. Very good value for money. Would highly recommend and definitely use again. Top trader.

Came quickly, sorted the problem, explained what was wrong and resolved an extra little issue. A great service

What a great company! Managed to get a very blocked foul drain sorted within 4 hours of the call, were kept in touch about arrival time, work was carried out really efficiently and to a great standard, and site was left cleaner that before! Can't recommend these guys highly enough, and the level of customer service was a great model for anyone dealing with consumers. Our drain gets blocked with tree roots every couple of years so they will no doubt getting some repeat business from us!

I have used Premier Drainage previously for a water pump, new drain hole and cover and also to clear a blockage. On this occasion it was to clear another blockage. The company is very helpful from the minute you contact them. They arranged a visit the following morning and cleared the blockage and left the area clear and clean. I am more than happy to recommend this company.

I was extremely impressed with the quickness that Premier Drainage attended the rented property. The sink, shower and washing machine was blocked. They unblocked everything and gave the tenant advice on how to avoid it happening again. They are very efficient and sent me photographs of their work. I would definitely use them again and highly recommend them.

Fantastic communication throughout. Gary arrived on time and was helpful / answered my questions and explained everything he was doing. Site was left tidy and follow up email with photos and summary was very thorough. Fitted new replacement manhole cover and flushed / cleaned system as well as undertaking CCTV camera check. Would definitely recommend!

Gary from Premium Drainage arrived a couple of hours after I called, giving me a 15 minutes window of arrival time. He cleared my blocked sink and cleared the blockage and explained why it had blocked and gave advice about the future. He also looked at another issue, I mentioned in passing and gave advice. He was polite, professional, tidy and knowledgeable. I wish all tradesmen provided such a great service.

Kitchen waste became blocked (again) as it is a shallow run with a heavy manhole to lift and waste disposal discharge has caused problems. Fairly urgent as kitchen sink out of action and response was within 4 hours. Turned out it was only the gully blocked so fairly easy to clear but operative took time to check whole drain run as well as clear the problem and explained how we could mitigate further issues. Very reasonable charge for this visit too.

The job related to a blocked outside drain in a small block of flats, with a missing cover. The firm came on time, examined the problem - the missing cover turned out to be in pieces in the drain, which is why the drain had blocked - and did an excellent job of clearing the blockage. They also quoted for a replacement cover and fitting, and then did a good job of replacing the missing cover. They were professional and friendly, competent in what they did, and quick to respond to requests for quotes, appointments, etc.

I contacted due to sink not draining, which appeared to be a blocked drain. Cheerful and pleasant during phone call and given a date to come out, however called back as had a cancellation and came out within the hour. Tom was polite and reassured me problem would be resolved. Quickly assessed the issue, large branch and ball of ivy growing into the drain. Cleared, cleaned and checked water flow. Given advice regarding future upkeep. Tom even fixed my leaking hose pipe after he had used. Also viewed neighbouring drain, checked via a camera. Photos were taken of aspects of the job, alongside emailed invoice. Would definitely use this company again if necessary and highly recommend.

Came promptly at the agreed time. Assessed the problem. They needed access to a drain access point in a neighbouring property. This was arranged for the next day when they came at the agreed time and sorted the problem out. The people who did the work were pleasant and considerate going in the properties, not causing any mess or disruption. They explained the problem and what needed to be done.

Came promptly at the agreed time. Assessed the problem. They needed access to a drain access point in a neighbouring property. This was arranged for the next day when they came at the agreed time and sorted the problem out. The people who did the work were pleasant and considerate going in the properties, not causing any mess or disruption. They explained the problem and what needed to be done.

Premier Drainage replaced an old rusty drain cover at my property. It was not an urgent job but the work was carried out within a week of placing the order. Communication was easy, helpful and timely. I was told approximately when the contractors would arrive and they arrived on time. The contractors were courteous and friendly and I thought the work was reasonably priced. I am happy to recommend this company.

I called the office and was able to book the CCTV drainage inspection for a date and time that suited me with no problems. Lee, the operative, arrived punctually and provided a friendly, efficient service, nothing was too much trouble. He carried out the work thoroughly and was able to reassure us that there were no issues with the drains. The detailed report came through the following week, together with the invoice. No pressure to pay up front for the survey. Would definitely use this company again. Thank you Lee and Premier Drainage.

I have used Premier Drainage on a number of occasions over the last few years. We have a repetitive issue with a 2" buried drain run from our kitchen installed by others which periodically blocks or air locks. Premier delivers a very prompt service. Their operatives arrive on time, are unfailingly polite and helpful; carry out a comprehensive survey of all the drainage to ensure they have the correct diagnosis; and then proceed to remedy. And then test and retest. They don't work by the clock and take as long as it takes without extra charge. Their rates are exceptional value for money by comparison with national operators and many local firms. They are the most professional and diligent drainage firm I have ever dealt with in nearly 60 years of owning homes, and I would always recommend them.

Replaced water/waste pipe under our house after our kitchen flooded. Works meant exposing and replacing a 5m section of pipe by digging through concrete floor across our entire living room. My wife and I, and importantly 17yr old cat, weren't able to move out while the work was completed, but Ian (owner) said they'd work around us and do all they could to minimise disruption. We felt overwhelmed before the work started but we needn't have worried. Work was carried out by Ronny who was fantastic throughout. Estimated schedule was 5dys, was completed in 4.5. Premier was the only company that offered a fixed price for the job where others would only quote a daily rate and wouldn't commit to a schedule. Ian was also happy to liaise with a local flooring company who were installing new floor after Premier had completed their work. Great work, great people, cannot thank Ian and Ronny enough, would highly recommend. Thank you again guys!!

Tom and Joe worked on our house drainage problem and were thorough, professional and friendly. They patiently investigated the issue we experienced and suggested different solutions. The work was conducted in the timeframe I expected and the fee was as agreed. I thoroughly recommend them and would not hesitate to call them back again to sort out any other issue - although I hope I will not need to, of course.

Great work, drain all cleared in good time and they really knew what they were doing. Nothing went wrong.

Discovered a block drain last night and after a conversation with the owner Ian, he reassured me of the cost and that they would fix it. Engineer turned up today and sorted everything out so efficiently. Brilliant service and proper professionals to deal with 100 pct recommend. Thank you.

We had a small section of drain that needed clearing. Premier Drains were helpful and good value. Their operatives were considerate and friendly. They were clean quick and efficient. Would certainly recommend and would use again

Very satisfied with the service and the work undertaken. I contacted Premier Drainage, prompted by other positive reviews below, to inspect and deal with any blockages in a driveway drain and some downpipe drains. The process from initial contact with the office, to discuss the issue and make the booking, through to the work itself was professional, efficient, and courteous. The engineer (Gary) arrived promptly as scheduled, with helpful prior notification by text of his arrival time. The diagnosis and work was undertaken diligently, swiftly, and explained clearly, along with potential further remedial action over the longer term. The service was fairly priced. I would have no hesitation using Premier Drainage’s services again.

When I called for a quotation for a survey on the badly fitted drain that had been fitted on my drive by another company who had just resurfaced my drive, he arrived within 40 mins, and confirmed what I thought. He explained what needed to be done, and I received his quotation quickly which I was most happy with. Once the materials needed were obtained by him, he arranged for his colleague to carry out the work, who did so efficiently and professionally, and with a pleasing personality. I do not hesitate to add my recommendation, in all aspects of the work carried out.

Aaron arrived within 2 hours of my call. He cleared the blocked drain very efficiently and gave reassurance that all was now OK. The charges were as quoted and more than reasonable. I would highly recommend this company.

Premier were instructed by our buyer to carry out a CCTV drain survey at a house we were selling. The survey identified some issues that needed fixing prior to exchange. We then instructed them to carry out the repairs, which needed completing urgently prior to exchange. The guys who carried out the repair were obviously experts in what they do. The repairs were completed on time and with care and attention to detail. These guys are true professionals and I cannot recommend them enough.

I called Premier Drainage in the morning and even though they were some distance away they came in the afternoon. The operative explained the problem, showed me the photos and cleared the blockage within an hour. Efficient, trust-worthy and reasonably priced. I would highly recommend them.

I contacted Premier Drainage to clear my very slow flowing kitchen drain after the two engineers from a company I had used on a previous occasion could not manage to do so. A Premier Drainage engineer arrived a couple of hours later and within an hour had completely unblocked the drain and showed me on CCTV that it was now clear and flowing through freely. (CCTV showed tree roots entering where pipe sections join and liner recommended but absolutely no pressure to have this work done.) The blockage was sorted swiftly, cleanly and professionally. A job well done.

Due to a nightmare old saturated/end of life soakaway problem we needed the services of a drainage company and picked Premier Drainage (from Which? reviews). I can say without hesitation that these guys are very knowledgeable, friendly to deal with, and fairly priced. One couldn't ask for more! We have also used Premier Drainage to vacuum out our main roof gutters, which on the back of our house can't be reached with ladders due to a large conservatory. No drainage/gutter problems are clearly preferable but if you should get one these are the guys to call! ;-) PS - I don't give away compliments lightly, believe me.

We have had a leak in our cellar for over 6 months, had 3 other companies out to try to find and fix the problem, with no luck. We were put in touch with Premier Drainage Company by our insurance company - from the start we felt we were in very capable hands. They did a camera survey, then told us they would have to expose our main drain below the kitchen in the cellar, fix the leaks and put in a liner. This was done over 2 days. They were tidy, punctual, knowledgeable and went the extra mile to sort all the problems. I cannot recommend them more highly and wish we had found them sooner!

Iain responded promptly to my initial enquiry and was very helpful on the phone. Aaron was the engineer on site and he was very professional. He located two broken drainage pipes and showed me video footage of the pipework underground. He cleared one blockage and provided helpful advice on the pipework. The CCTV images were very clear and he also produced a neat site plan for me which is very clear. I was very pleased with the service and the price was competitive.

I’ve used this company twice in 3 years now for clearing blocked soakaways. The latest was in the middle of the pandemic and I was impressed once again by Aaron who diagnosed, cleared blockage and have ongoing advice, at the same time as being friendly courteous, and getting the job done within the hour so keeping costs down. Handled a tricky situation between two neighbours with drain going into neighbouring property, highly professionally which was most reassuring. Maintained distance and hands free payment. My neighbour was also impressed. Would definitely recommend and use again.

I phoned them first thing in the morning regarding a blocked manhole. After a discussion regarding the problem with further information to help us in the future they promised to come out by about lunchtime. At 12.30 the specialist arrived and set to work and within a short period of time the blockage was cleared. Everything was washed down and disinfected and tested and working well. The young man couldn't have been more helpful. We heartily and unreservedly recommend this company for its exceptional service and will be using it again soon to have a new manhole lid installed as a replacement.

Soil pipe on outside wall blocked, called yesterday, late pm, agreed visit 8.30 today 4/6/20, min 1 hour call out £80 + VAT. Owen arrived promptly, examined site and advised he would make hole in downpipe and examine pipe back to all toilets connected. 30 mins later, had cleared, asked for toilets to be flushed and put access plug into hole in pipe. Finished total 50 mins.

I have used Premier Drainage Company twice now to clear blocked drains on my property. On both occasions, they have been able to attend very promptly (on the same day today). Aaron was extremely polite, efficient and sorted the problem out with a minimum of fuss and disturbance. Today, he explained what had caused the particular problem, and we will be able to ensure it isn't repeated. He kindly liaised with my neighbours, whose property he also had to access. All in all, he made a nasty problem a simple one, and I felt their clearly explained charging system was very reasonable and good value for money. An unhesitating recommendation from me!

Chose this company from their reviews on Google, said they would be straight over after they had completed their current job, also explained their minimum charge which seemed reasonable. Attended as promised and drains cleared very quickly followed by a cctv survey where the problem was identified as roots growing into the drain. Options were discussed with a recommendation of inserting a liner into the drain, a rough quote on how much this would cost seemed reasonable but Iain from Premier Drainage said there was no rush and to check out prices online, no hard sell. Cost of the initial call out was the minimum charge and having checked online the subsequent work is competitively priced. Overall a professional company who I would thoroughly recommend.

Premier Drainage were on site within 1 hour of placing a call following effluent escaping from our shared drain at the rear of our property. Ronny got straight to work and investigated the source of the escape using a camera and dye tracing. He also visited our neighbour to confirm his findings that the issue was outside our boundary caused by a surface water drain blockage downstream. Ronny took steps to clean up the escape, used disinfectant to treat the spillage and provided us with a report of his findings. This enabled us to approach our water provider highlighting the issue was outside our property and further downstream. Premier Drainage were open and transparent about their billing and explained what they would do up front. The level of professionalism displayed and response was first class. Shortly after Ronny left I called the Director of the company to pass on our appreciation and high level of service we received. I would not hesitate in recommending Premier Drainage for anyone that needs a professional and rapid response with a reasonable and fair price.

Our emergency drainage insurance sent plumbers who told us it would cost more than £1500 to fix our blocked pipe. The insurance then said we weren’t covered at all! I used the Which? trusted trader website to find Premier drainage. They came the next day and fixed the problem, within an hour and for under £100. They were efficient, professional and got the job done. I was very happy with their honest service and would definitely use them again.

Had problems with a blocked drain. Premier came at time agreed and Aaron was really helpful, dealing with problem efficiently. Had a different problem a few weeks later and was happy to use Premier again who again came as scheduled. Happy to recommend.

We originally asked for an estimate for a new soakaway having been told by other drainage "specialists" that our existing one was blocked and exhausted. Premier Drainage (Aaron) recommended an attempt to clear the blockage before embarking upon the costly new soak away. After a couple of hours they were able to clear the blockage and made the rainwater soakaway serviceable once more. I have no doubt that other companies would have just installed a new soakaway costing between £5000 -£10000. Excellent work, timely, tidy and courteous - Thank you

Called Premier Drainage Company early morning to help out with a blocked external kitchen drain. I received a prompt reply clarifying when I could expect the engineer, what would be the charge (hourly rate without call charge) and how long it was likely to take. The engineer came on time and sorted out the problem within the time frame I had been given. He was careful in the way he proceeded, answering my questions, giving advice to prevent further blockages, and cleaned up nicely before departing. The charge matched the quote, which appeared very reasonable. Quotes were also given for two old manhole covers that need replacing. I would certainly call them again.

Having spent a lot of time and money trying to fix a blocked kitchen sink ourselves, and with no luck in removing the blockage we called Premier Drainage Company having seen their reviews here. Absolutely could not have asked for better service throughout. Within 2 hours of calling, Aaron turned up and he efficiently dealt with the blockage. All mess was cleared up and price was as quoted over the phone, which was reasonable and in line with other companies usual quotes. I would not hesitate to recommend this company and would absolutely use them again in future if I have a similar problem. Thanks for offering such a great service throughout.

I think these guys were without doubt the best tradesmen to ever set foot in my house, an 11 out of 10! So helpful, courteous, diligent and timely. The job was daunting, potentially intrusive and disruptive and I expected the worst, yet nothing could have been further from the truth. Total professionals and I would highly recommend to anyone with drainage problems. They were a pleasure to have around.

We telephoned at 8.00am and my call was answered in a polite and courteous manner. Their charges were made clear on the telephone and they arrived within 1.5 hours of the call. The drain was quickly unblocked and the driveway cleaned. All in all a professional service and value for money; bearing in mind it was a Saturday on New Year’s Eve, we definitely have no hesitation in recommending them.

Very happy with Ian. He came on time to check any issues and was extremely helpful.

Call was answered promptly. Aaron arrived within 2 hours. He made clear their charges. Unblocked the drain in no time and cleaned and disinfected pathway where drain had previously overflowed. Excellent friendly but professional service. Definitely use them again and will happily recommend them. Chingford, London

Ian and Aaron were both helpful with the problem of a blocked toilet, which previous drains person had not succeeded in resolving . Aaron inspected and took the time to give sound advice without any charge and without any assumption that he would get any work from it. He made clear their charges. In the event we did get him to do the job, which he did well and well within his estimate. I recommend them highly and would not hesitate to use them again if the need arose.

Aaron was extremely good. He found a way to get to us sooner than expected and fixed the problem much, much faster and at a lower cost than expected.