Premier Heating Solutions Ltd

We have had a lot of problems attempting to get a plinth heater plumbed into the heating circuit to function adequately. Premier Heating had no concerns about installing but it never worked properly. In the end we had to have it removed and as I wasn't prepared to pay for Premier Heating at their exhorbitant charges to play around with the hot water circuit anymore, we installed an electric version that I obtained on line. This works well but its cost a lot of money to get to that position. Premier Heating should have been more willing to absorb some of the costs involved along the way and I feel should have been more reticent about how useful it would be. We also needed a thermostatic valve changed during the last visit that I supplied and took 10 mins to fit when already at the house. It took a lot of hassle to get an exhorbitant standard quote reduced and even then it was overly expensive. My conclusion is that whilst they provide a good service, their pricing structure needs more flexibility for non standard works and they need to look at how expensive they are.

The quotation process with Zach was comprehensive. To have the quote and options to hand, on paper, at his departure after 2 hours was remarkable. Final decision on options and acceptance of the quote were easy. A feature of Premier is their speed and accuracy of Communication through the Office by phone and e-mail. Top marks. The installation and re-location of the boiler was, I think, a fairly complex job. It was carried out over two of the coldest and foulest days of the year. Harley and his mates made our lives more tolerable with politeness, cheerfulness and steady progress, with (again) Communication of what was going on. Great work. Co-ordination with the roofer and waste-disposer, all arranged by Premier, appeared seamless. Harley was very attentive in getting the system running and checked on day 2. He stayed late to attempt further instruction on the control system, and any failure to fully educate us low-tech pensioners is not down to him! We are fine now. This was an impressive performance by Premier Heating Solutions. Fully priced, but good value for the money. Well done and thank you.

Sunday morning and the hot water is only running warm. I called Premier Heating Solutions and within 2 hours a heating expert was at the property. He fixed the problem and did a health check on the whole system. He understood the large and complex Air Source Heat pump system at the house, which was very impressive. He was really nice and an excellent communicator. I will definitely use Premier Heating Solutions again.

Our boiler stopped working and we were left with no hot water or heating. Called Premier Heating and had Luke & Zack take a look and advise on what needed doing. I received a professional quote and top-notch service from their office team and they started work right away. Replaced the boiler and water cylinder with no issue and kept me informed and up to day throughout. Luke carried out the work and was really helpful throughout and went above and beyond to help us out. Will 100% use these guys for servicing and any repairs in the future.

Called Premier heating when I had a leak under the kitchen sink. Offered me an appointment for the following week, but promised me a cancellation if one came up earlier. Rang me back an hour later, engineer on his way, he had finished early. Came to my home, gave me a fixed price quotation to change the kitchen tap over, and proceeded with the work that should have been simple and not taken that long, but ran into problems and took much longer. George my engineer was an absolute star, didn't give up with it, and was just amazing, and went above and beyond to fix it for me. Still got charged the exact same amount as the quotation. Would recommend to anybody for excellent service, and the customer service in the office from Josie was fantastic too.

We have had an ongoing issue with the supply of water to our bathroom units and other water outlets throughout our cottage, so we contacted Premier Heating Solutions for their advice and help. They established what our issues were and provided timely quotes to potentially solve the issues, more importantly once we had accepted the quotes they kept to their timeline and provided an excellent engineer in Chris to carry out the work. It's early days but at the moment everything is working as hoped for. Can't fault the customer service or quality but you will have to decide for yourself if you think their costs - which are guaranteed are reasonable

Good Service provided. Staff appear to be well-trained, knowledgeable, courteous and efficient. Reviewed our air source pump system and recommended energy savings. Work completed on time.

I decided to replace my heating circulator pump as the existing one was very old and I did not think it would last another winter. I contacted Premier and asked for someone to come and give me an estimate. I explained that it was not urgent bet even so they came within a short time. The engineer was able to give me a quote on the spot which I found reasonable. I then told him I would like to go ahead and to my very pleasant surprise, he said he could fit it right away. The job was soon finished and everything left tidy. I really was very pleased. We have used Premier for all our heating work since we arrived in the village three years ago and have been veyy happy with the results.

Great friendly company, easy to arrange the appointment, and a good result. Arrived on time and the work was as expected.

We were let down by another heating company and so tried Premier Heating. The service they have offered has been excellent. Their communications are speedy and efficient, and they turn up when they say they will! They provide a detailed quote before any work is undertaken so you know exactly what the work is going to cost. They have done an excellent job in sorting out our heating problems and servicing our boiler. They also identified work that should have been done by our original installer in order to be compliant with our boiler warranty, and they put that right too. We wouldn't hesitate to recommend Premier. They have been a pleasure to deal with.