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Premier Heating Solutions Ltd

4.9

939 Reviews

Opening Hours
Today -
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

From our offices in Pangbourne, we offer a wide range of plumbing and heating services to keep your home safe, warm, and energy efficient.

From dripping taps and heating repairs to old boiler nightmares and complete system upgrades, we’ve been helping families across Berkshire and South Oxfordshire for over 15 years.

Why customers choose us:

- Same-day service available for priority customers
- Transparent, fixed pricing for all services
- 90% of breakdowns fixed on the first appointment
- Free initial system inspection and health check before repairs
- No Fix, No Fee Guarantee for complete peace of mind
- Directly employed, fully insured engineers — never subcontractors
- Up to 18-year guarantees and 24/7 aftercare included with new boiler installations
- Tailored heat pump system design with access to the £7,500 Boiler Upgrade Scheme (BUS)
- Boiler installations in as little as 48 hours
- Flexible repayment options available

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler repair
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • More Services

    • lpg
    • vaillant
    • worcester

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
939 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Thorough check made
Customer Service
Quality
Value
The engineer wasn’t due until the afternoon, but rang in the morning to see if it was ok with me if he came early, which suited me better, so I agreed. He arrived and carried out my boiler service as arranged with the least disruption to me possible, along with a thorough check on the whole system, and noted the inhibitor in the radiators was low and so topped it up. I have the Premier heating members service, which is great as I can call on them anytime with problems, so it gives me peace of mind.
Customer in Berkshire Posted on 19/08/2025 , work completed 11/08/2025
Air con installation
Customer Service
Quality
Value
Premier heating from initial talks to completion of work took less than a week and a half. We had Chris and George as our fitters, and they arrived promptly at 8 am. We had a split air conditioning installation. Living room and master bedroom. What was easily a day and a half's work was finished in one day. The guys worked till 8.20 pm to get the job finished on a Friday, may I add. Friendliest, nicest guys you could meet. Only stopping for half an hour for lunch, not to mention the 31-degree heat. Informed throughout the day how they were getting on. I felt bad that they worked so long, but they were only concerned that we were happy. I could go on, but in a nutshell, absolutely brilliant. Thanks, guys. Highly recommend.
Customer in Berkshire Posted on 15/08/2025 , work completed 15/08/2025
Twin Boiler Installation
Premier Heating provided a first class service from the initial enquiry/survey of our own and parents, houses boiler replacement, to completion. The fitting teams turned up when they said they would and were extremely courteous through out the installation. Explaining clearly what they were doing to our elderly parents. Everything was done and completed as advised and on time . No surprises. We would have no hesitation in recommending this business.
Customer in Oxfordshire Posted on 13/08/2025 (Reviewer did not use service)
Great service
Customer Service
Quality
Value
Good customer service good engineers did work in timely manner gave me options for work to be done thanks a lot
Customer in Oxfordshire Posted on 12/08/2025 , work completed 06/08/2025
Good job
Customer Service
Quality
Value
They repaired a loo which was leaking from the cistern into the pan. The guy fitted two new parts and checked carefully to see that it flushed properly and was not leaking.
Customer in Oxfordshire Posted on 05/08/2025 , work completed 28/07/2025
Problem solved!
Customer Service
Quality
Value
The team worked hard on a complicated job and was completed in one day. This was a better solution to a problem I had. Care was taken not to leave marks and all mess and rubbish removed on completion. Result: problem solved and better water pressure! I frequently use this company for their reliability and professionalism.
Customer in Berkshire Posted on 04/08/2025 , work completed 21/07/2025
Phenomenal service!
Customer Service
Quality
Value
This morning, wonderful Steve came out to service our boiler! We have had the best experience with Premier Heating Solutions since our boiler installation. I cannot thank you all enough for your wonderful service and care that you have all shown and continue to do so. We hope to see Steve back when our part arrives. Thank you for everything 🙌🏼
Customer in Berkshire Posted on 25/07/2025 , work completed 25/07/2025
The trader replied (on 28/07/2025)
Thank you so much for your kind words! We're thrilled to hear that you've continued to have such a positive experience with us since your boiler installation. We'll be sure to pass your thanks along to Steve, he’ll be delighted to know he made such a great impression. It’s always our goal to provide not just expert service, but also genuine care and support throughout every visit. We really appreciate your continued trust and look forward to seeing you again soon once the part arrives. Thank you for being such a valued customer!
Exceptional!!
Customer Service
Quality
Value
From our first contact with this company, their professionalism, politeness and transparency made them a rare stand-out. Having recently been the victim of nationally-recognised (and supposedly highly-recommended) scam plumbers, we were nervous - we’re not in our first flush of youth, and needed help with a boiler problem. From our very first contact with Premier Heating Solutions to the pristine state of our kitchen after a full boiler installation, we quickly realised that if more companies operated as considerately, transparently, honestly and professionally as this one does, TrustPilot would be out of a job! Customer service from every single member of the team we had contact with was outstanding. Engineers who visited our property were beyond helpful and professional. The quote we were given for the work was exactly what we were charged. On each occasion, the kitchen was left absolutely spotless. We so wish we had found this company sooner - we cannot recommend them highly enough and will be using them exclusively from now on!
Customer in Berkshire Posted on 09/07/2025 , work completed 09/07/2025
The trader replied (on 28/07/2025)
Thank you so much for your incredibly kind and thoughtful review. We're truly delighted to hear that your experience with us helped restore your confidence after a difficult time with previous contractors. Our whole team takes pride in providing transparent, respectful, and high-quality service, and it means the world to know that came through at every stage of your boiler installation. We understand how important it is to feel safe and supported in your own home - especially during major work like this, and we’re so glad we could offer the reassurance and professionalism you deserved. If there’s ever anything more we can do, we’re only a phone call away.
A great company all round
Customer Service
Quality
Value
I really can’t recommend Premier Heating enough. I contacted them as I needed a new water cylinder installed - something I had put off for a while, as I knew it wouldn’t be cheap! From the start, they were fantastic, the people I spoke to from the office as well as the people who came round to survey/install the cylinder, were all brilliant and couldn’t do enough to make sure all my questions were answered. They even sent a little gift after the work was completed which was very much appreciated. I am so pleased I finally got the work done and even more pleased that I chose Premier Heating.
Customer in Hampshire Posted on 01/07/2025 , work completed 27/06/2025
The trader replied (on 02/07/2025)
Thank you so much for the amazing review! We’re delighted to hear that our team at Premier Heating Solutions was efficient and friendly—from handling your initial enquiry to installing your new water cylinder. It’s great to know you feel reassured by our service, and we look forward to working with you again in the future!
Great work by a great company
Customer Service
Quality
Value
The team completed a complicated job very well, solving problems as they went along, and delivered a very happy customer. Thanks team!
Customer in Oxfordshire Posted on 01/07/2025 , work completed 25/06/2025
The trader replied (on 02/07/2025)
Thank you for leaving us such an amazing review! We’re glad we could provide the service you needed and make the entire process smooth and stress-free. Your feedback is truly appreciated!