Premier Heating Solutions Ltd

I was hugely impressed by Premier Heating Solutions. From the moment I contacted them, they were efficient, friendly and reliable. They talked me through the possibilities for my new boiler, explained the reasoning behind possible decisions, and carried out the work to a very high standard. Already, I’m impressed with the after-care service and feel as if nothing will be a problem if I contact them. I would recommend them highly.

Great service with due diligence all the way. Have been using Premier Heating for some years now since they first installed our boiler and can highly recommend them and their professionalism to anyone who would like a major install or simply a boiler service.

We contacted Premier Heating Solutions due to a leaking boiler they arranged a free engineer visit in a short notice and upon inspection an issue found and they accommodate another visit before we travelled abroad. This was an amazing services. Thank you

Engineer was courteous and carried out boiler service quickly even took me through a few steps that would help me between services. Great service and can’t fault the work

Great and fast service from Premier Heating. Arrived quickly, found the issue and provided various options on addressing the issue and the costs involved. Quick responses too from the office for follow up to work.

We have used Premier Heating Solutions on a number of occasions previously and have always been happy with the standard of workmanship. On this occasion the flushing mechanism of a toilet broke. As the toilet was built into a concealed integrated unit we were concerned that replacing the mechanism would not be straight forward, as it would involve cutting away the silicone at the back of the toilet in order to remove the panels from the unit. Andy from Premier Heating Solutions arrived on time, having contacted us in advance to let us know when he would arrive. He carefully removed the panels taking care not to damage them, installed a new toilet fill valve and replaced and re-sealed the panels. The appearance of the repaired toilet unit was excellent and you could not tell the panels had been removed as they looked exactly as they did originally. He then tested the flushing mechanism several time to ensure it was working properly. Once again, we were very pleased with the standard of the work and the care and attention to detail taken when doing the job. Andy was happy to answer any questions we had. We will certainly continue to use Premier Heating in the future.

We chose Premier for a planned LPG boiler replacement because they were local to us and had established an excellent reputation. We were not disappointed. From quotation to completion, they are highly professional and backed up by an excellent back office team and admin systems. To our surprise, the work was completed in one day and we are extremely grateful to engineers George and Harvey for their professionalism, teamwork, for answering all our questions and for the care they took to protect carpets, tidy up etc.

Initial engineer arrived on time and knew exactly what I needed Zack took time to explain to me and to discuss what was needed My installation was exactly on time and Harvey was so polite and knowledgeable. He was also tidy and so professional. I cannot praise this company enough from the Office Staff to the engineers I would not hesitate to recommend them to anyone and I would certainly use them again

Having had there cylinder put in 6 years ago, it failed. After months of back and forth on the warranty and claiming it was a leak elsewhere rather than the cylinder I had to get in two separate plumbers to confirm it was the cylinder. Once they had to accept the problem, they then said the warranty was for only 2 years which wasted 2 months worth of back and forth emails and unnecessary call outs for separate plumbers to prove them wrong. My experience was less than adequate, wasting mine and my Tenants time which unfortunately meant the floor flooded and ruined all the wooden flooring which added to what was already a costly fix

My toilet cistern ceased to flush this morning on a Sunday. Needing urgent help I sent an email to Premier Heating Solutions not expecting a reply until Tuesday, but at least I was hoping from a firm I've used before and trust to get the ball rolling . Within a few minutes of sending my email I had a phone call from a pleasant young lady, she said we can get a plumber to you today, but at this time I cannot say exactly when. The plumber Chris arrived rang the bell and introduced himself, I told him the toilet was at the top of the stairs, he went up and tried a few things then told me it needs a new syphon and he needed to go back to the office to collect one. He did that and upon his arrival showed me exactly what he was fitting and how it worked. He went upstairs did the job made sure it was working well and cleaned up. He came back down the stairs and showed me the old syphon, he explained that he had fitted a more modern one that did not use a diaphragm. Chris all I can say is between you and Premier Heating Solutions you have done a fantastic job and to add to it the total time from my email to you ,Premier Heating Solutions took approx 4 hours, very satisfactory the work 4 hours yes and on a Sunday morning prior to the Monday Bank Holiday ( MAY DAY) Chris you did a wonderful for a widower and like most older men we need the toilet more often. Thanks a million Chris you did a great job.