Premier Heating Solutions Ltd

Our ancient oil fired boiler decided to give up just before we went on holiday in March. While away I searched the internet, trying to avoid spending hours calling lots of heating and plumbing firms to discover a long list of reasons why they couldn’t quickly replace our boiler. I found Premier’s website which described exactly what I needed (a new, high quality Oil fired boiler pretty much immediately, capability to quickly resolve any associated problems with plumbing and fittings, and the service and support to match). The site was written in a way that suggested they really knew what they were doing and really understood what it’s like to cope with a failed boiler and all the issues that come with that. So, without any recommendation or experience of dealing with them, I contacted Premier and booked an appointment. What followed was exactly as described on their website. Excellent communication, very quick response, knowledgeable staff who kept us very fully informed, both remotely and on site, and very neat and clean workmanship installing top quality products. There’s not much more anybody could ask for (maybe a little cheaper?) 😀. Within 7 days of our return from holiday we’d had a survey of our heating, agreed what needed doing, had a new boiler, pump and various valves, a repositioned flue (as an afterthought), new (smart) thermostatic controls, and all checked, tested and running well. Fantastic!

Absolutely fantastic service , engineer arrived within an hour of requesting a repair , work completed with in the hour with minimum disruption to our business, really impressed with this company , will be recommending you to everyone thank you so much

Over the last 8 years I have used Premier Heating Solutions for various repairs and annual service of my heating system. My contact with the engineers and office staff has always been very reliable and efficient plus their advice easily understood. It's been my annual boiler service time and an 18 year old boiler had failed so a new one was required. Andy, the engineer, took photos and explained the various options including bringing the gas meter pipework up to today's requirements. Whilst he was still at the house a quote was obtained from the office. The new boiler was fitted this week and again engineer, George, worked in a very clean and efficient way leaving me feeling confident in what had been done by explaining and showing photographs. Thank you Premier Heating Solutions staff.

Our existing boiler failed early during a very cold February. After the initial examination by our service contractor the insurers decided the boiler was beyond economic repair. Obtained four quotes from four installers. Chose Premier not because they were the cheapest, but they seemed to know what they were talking about. We also had a radiator changed at the same time. The installers arrived promptly. One began by draining the system and removing the old boler whilst the other dealt with the radiator. By early afternoon the boiler was installed and ready for commissioning. By the end of the day we had a warm house once again. Shortly after the boiler was removed and stood by the front door a knock on the door revealed a 'scrap metal' dealer offering to take the boiler away. I explained that the company nhad its own arrangements for dealing with scrap, he insisted on speaking to the 'plumber'. He firmly dealt with the man, a common occurence apparently. All in all a great service from Premier.

I just can’t thank Premier Heating Solutions enough for their fantastic response to my burst water tank - which had ruined my boiler in the frozen early days of spring. They came to my property on the morning I called, evaluated the condition of the boiler and came up with a number of options to get me back on track, at differing price points. We were able to agree a way forward and the engineers were with me for the next two days. Chris and Ollie were very knowledgeable, professional and likeable and all the stops were pulled out to get me fully up and running, with checks over time and due diligence taken. I am warm again at last thanks to Premier Heating Solutions!

I’d never used the company before but they were the only local company who agreed to come out short notice for zero fee to assess a potential gas leak. The engineer was very thorough and could not find a leak, and provided a certificate to state as such. However a new boiler was recommended (this was not an upsell, we knew our 24yr old boiler was on its way out), and he measured up there and then and also provided a quote. Another engineer came out a few days letter to ‘peer review’ his colleagues work and to confirm the price. The boiler was fitted within 4 days and they did a great job, very tidy and polite. The engineer said it was one of the most difficult installations he had done (due to its location in a cupboard under a kitchen counter) but remained professional throughout! Special mention to Brandon, Zak, Tyler and Harley who were all great-thank you! Highly recommend the company.

Premier have been our go-to since we moved into the area five years ago. Over the weekend, we discovered two water leaks from our property's ageing pipes. One in particular was in a very awkward place behind a kitchen cupboard, right against a backboard and almost inaccessible. I called Premier on the Sunday and Andy was out to us by Monday afternoon. I told Andy that if he needed to cut through the shelving to get better access to do it. Instead, Andy bent over backwards (well, actually laid flat on the floor and contorted himself) to carry out the perfect repair without damaging the cupboard or the shelf. This is Premier in a nutshell. We've had them out for some tricky repairs since 2020. Most traders would stick a zero on the bill and botch it. Premier see it as a challenge to be overcome, always do a great job, and do it for a very fair price.

We have asked Premier to help us and our family members several times in the past few years. They are always supremely reliable, trusted and efficient. Their engineers and the admin team are very friendly and always do what they say they will do. Most recently we had a broken power shower pump replaced and we are so pleased with the result.

Carl was on time, very efficient, offered good advice, taking me through the system and how it worked. He produced a quote on site which I have accepted. Premier Heating solutions are always my first port of call.

We returned from a weekend away to find water stains on the bathroom ceiling. A quick check in the loft confirmed a leak from a push fitting. As a member of the Premier Heating Club I rang them and they arranged for Harley to come out the next day. The leak was isolated and a complete fix made replacing the quick fit pipes with copper. A great speedy job done a relief that we avoided any more ceiling damage.