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Premier Heating Solutions Ltd

4.9

897 Reviews

Opening Hours
Today -
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

From our offices in Pangbourne our friendly, customer-focused team offer a wide range of services. From leaky pipes to heating repairs, dripping taps to old boiler nightmares, you can count on us to keep your home cosy & warm.

We've been looking after families in Berkshire and Oxfordshire for over 15 years and understand when something goes wrong with your plumbing or heating, you want it fixed - quickly & reliably.

Why our customers choose us:

• Same-day service for priority customers
• Transparent fixed pricing for all services
• 90% of breakdowns are fixed on the first appointment
• A No Fix No Fee Guarantee on repairs
• Directly employed, fully insured engineers
• Industry leading guarantees
• 24/7 support included with your new boiler
• A range of repayment options
• Your new boiler installed in as little as 48hrs

With Premier Heating Solutions, you can rest assured that your home is in safe and capable hands. Call us now on 01491 671718.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler repair
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • More Services

    • lpg
    • vaillant
    • worcester

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
897 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Boiler replacement and water cylinder
Customer Service
Quality
Value
Our boiler stopped working and we were left with no hot water or heating. Called Premier Heating and had Luke & Zack take a look and advise on what needed doing. I received a professional quote and top-notch service from their office team and they started work right away. Replaced the boiler and water cylinder with no issue and kept me informed and up to day throughout. Luke carried out the work and was really helpful throughout and went above and beyond to help us out. Will 100% use these guys for servicing and any repairs in the future.
Customer in Oxfordshire Posted on 18/12/2024 , work completed 18/12/2024
Fantastic
Customer Service
Quality
Value
Called Premier heating when I had a leak under the kitchen sink. Offered me an appointment for the following week, but promised me a cancellation if one came up earlier. Rang me back an hour later, engineer on his way, he had finished early. Came to my home, gave me a fixed price quotation to change the kitchen tap over, and proceeded with the work that should have been simple and not taken that long, but ran into problems and took much longer. George my engineer was an absolute star, didn't give up with it, and was just amazing, and went above and beyond to fix it for me. Still got charged the exact same amount as the quotation. Would recommend to anybody for excellent service, and the customer service in the office from Josie was fantastic too.
Customer in Oxfordshire Posted on 13/12/2024 , work completed 12/12/2024
Local, Reliable & very helpful
Customer Service
Quality
Value
We have had an ongoing issue with the supply of water to our bathroom units and other water outlets throughout our cottage, so we contacted Premier Heating Solutions for their advice and help. They established what our issues were and provided timely quotes to potentially solve the issues, more importantly once we had accepted the quotes they kept to their timeline and provided an excellent engineer in Chris to carry out the work. It's early days but at the moment everything is working as hoped for. Can't fault the customer service or quality but you will have to decide for yourself if you think their costs - which are guaranteed are reasonable
Customer in Berkshire Posted on 06/11/2024 , work completed 05/11/2024
The trader replied (on 05/12/2024)
Thank you for sharing your positive experience! We are thrilled to hear that you are happy with our customer service and with our engineer Chris. Your recommendation means a lot to us, and we look forward to assisting you and others in the future! All the best to you.
Good Service Company
Good Service provided. Staff appear to be well-trained, knowledgeable, courteous and efficient. Reviewed our air source pump system and recommended energy savings. Work completed on time.
Customer in Hampshire Posted on 03/11/2024 (Reviewer did not use service)
The trader replied (on 14/11/2024)
Thank you for leaving amazing feedback! We are thrilled to hear that you were happy with our engineer's inspection of your heat pump. Our team really appreciates your kind words and we look forward to working with you again in the future!
A GOOD JOB
Customer Service
Quality
Value
I decided to replace my heating circulator pump as the existing one was very old and I did not think it would last another winter. I contacted Premier and asked for someone to come and give me an estimate. I explained that it was not urgent bet even so they came within a short time. The engineer was able to give me a quote on the spot which I found reasonable. I then told him I would like to go ahead and to my very pleasant surprise, he said he could fit it right away. The job was soon finished and everything left tidy. I really was very pleased. We have used Premier for all our heating work since we arrived in the village three years ago and have been veyy happy with the results.
Customer in Berkshire Posted on 01/11/2024 , work completed 09/10/2024
The trader replied (on 14/11/2024)
Thank you so much for leaving us a smashing review! We are over the moon to hear you are pleased with your new circulator pump and we are happy we have met your expectations each time we attend. Thank you for choosing Premier Heating Solutions!
Easy to arrange and on time
Customer Service
Quality
Value
Great friendly company, easy to arrange the appointment, and a good result. Arrived on time and the work was as expected.
Customer in Berkshire Posted on 30/10/2024 , work completed 14/10/2024
Excellent Service
Customer Service
Quality
Value
We were let down by another heating company and so tried Premier Heating. The service they have offered has been excellent. Their communications are speedy and efficient, and they turn up when they say they will! They provide a detailed quote before any work is undertaken so you know exactly what the work is going to cost. They have done an excellent job in sorting out our heating problems and servicing our boiler. They also identified work that should have been done by our original installer in order to be compliant with our boiler warranty, and they put that right too. We wouldn't hesitate to recommend Premier. They have been a pleasure to deal with.
Customer in Berkshire Posted on 23/10/2024 , work completed 23/10/2024
The trader replied (on 14/11/2024)
Thank you so much for your kind words! We are thrilled to hear you had an exceptional service with our company and that we managed to identify your heating system issues efficiently. Thank you for choosing Premier Heating Solutions!
Wonderful service
Customer Service
Quality
Value
I have used Premier Heating for a few years now for an annual boiler service, they came highly recommended from my mum and I would not hesitate in recommending them to friends and family. There communication is brilliant keeping you informed at all times and names of engineers coming, the engineers themselves take time to explain what they are doing and are very prompt on timekeeping, polite and tidy in their work. It’s so reassuring to find reliable trade services these days so keep up the good work.
Customer in Berkshire Posted on 16/10/2024 , work completed 01/10/2024
The trader replied (on 17/10/2024)
Thank you for taking the time to leave us an amazing review! We are over the moon to hear your kind words about Premier Heating Solutions. We are pleased you chose us. All the best to you!
Excellent installation and service
Customer Service
Quality
Value
We have just had a non-vented hot water tank and water softener installed by Premier Heating. From start to finish the level of advice and service was excellent. Chris and his team of installers/fitters were friendly, considerate and worked incredibly hard. They removed the old water tanks and shower pumps and then installed new piping and hot water tank, even though it was a tight squeeze. The team, particularly Chris, listened to all our queries, answered our questions and gave us really useful advice on the next steps for the installation of a heat pump in the near future. Recommend without reservation!
Customer in Berkshire Posted on 10/10/2024 , work completed 09/10/2024
The trader replied (on 11/10/2024)
Thank you for leaving us an amazing review! We will be sure to pass onto Chris and the team your thanks. We are very pleased you are happy with your new Hot Water Tank and Water Softener and also that you chose Premier Heating Solutions :) All the best!
Premier Service
Customer Service
Quality
Value
Premier Heating replaced our gas boiler and did a system upgrade just over 10 years ago. Since then, they have done the yearly maintenance tasks. This year they reported some elements that required attention. Having had excellent service over the years, we were confident that they would do a good job. A thorough system check showed that the work included draining the system to replace defective thermostatic radiator valves; we decided to also replace the 6 downstairs radiators which were over 50 years old. Andy and his colleague arrived on time, on a Saturday, and immediately put down protective floor coverings. After confirming the items to be worked on, they worked steadily through the day with minimum disruption and mess. When completed, they cleared up and checked the system was operating OK. Andy did a great job and the quality was better than the original builder's. Thanks to Premier Heating we can enjoy many trouble-free years ahead.
Customer in Oxfordshire Posted on 07/10/2024 , work completed 05/10/2024
The trader replied (on 11/10/2024)
Thank you for leaving us an amazing review! We will be sure to pass onto Andy your gratitude. We are also happy to hear you are pleased with the work completed and we will look forward to working with you again in the future. All the best to you!