Premier Heating Solutions Ltd

I have no hesitation in recommending Premier Heating Solutions who last week fitted a new gas boiler and hot water tank complete with a system power flush in our bungalow. Everything went to schedule with no delay. Callum and Harley were friendly, polite and extremely professional explaining everything as they progressed. They were very neat and tidy and limited the disruption caused to the hot water system during their work. Without doubt the best plumbers we have experienced over the last few years. Because of our softened water we had a stainless steel Atag boiler fitted as opposed to a standard boiler which would not be compatible with the soft water. The Premier Club service plan seems to be better than equivalent plans from major suppliers and for about 50p per day has given us peace of mind. The warranty period for the boiler is good, again better than competitors. Must not forget the office staff (Michelle) who were also excellent in arranging the deliveries and rubbish collection immediately at the end of the job.

I have more experience than most with heating and plumbing services because of my job. This company is one of the best I have used, far better than British Gas. I have used them on three occasions, they turn up when they say they will. Do a good job and clean up after themselves, I would like to specially mention Helen in the office and Carl. Both excellent at their jobs

James arrived on time and completed the annual service on my boiler (installed by Premier Solutions on September 20th 2018.) Always polite, courteous, efficient and patient at all times. I refer here, not just to the engineers, but also the office staff. Thank you all.

The Premier engineers that attended my house were fantastic. They were punctual, polite, tidy and genuinely concerned to understand the problems I had with my underfloor heating's performance. They diagnosed a series of matters needing attending and took the time to talk me through the proposals. Their real-time quoting system for the additional work left no doubts as to what was to be done and how much I would pay. They proceeded to make the repairs and test the system. A few hours after they left, my house was already warm and comfortable. Now I know about Premier, I have no need to ever need to find another heating engineer to look after my home.

They came promptly and stopped the loo running, but discovered a leak between the cistern and the loo. They returned the next day to complete the work. I had used them to instal the boiler and to locate the loop to repressure the system. There was a leak on that which they fixed. The wotkmen are all very personable and competent. Wouldn't hesitate to recommend them.

We had an odd issue with the hot water that Irfan was able to solve for us in a timely and efficient way. He was very polite and informed us what the problem was (three way valve not closing) and he changed it. Again we were very impressed with response both from Irfan and the office. Well done.

We recently had a new boiler and associated pipework installed along with a full system power flush. Following a recommendation from a neighbour the process from start to finish was excellent and stress free. From the initial enquiry on line to a follow up conversation with Michelle in the office explaining what happens during our site visit. Zach was very informative and spent the time explaining the process from start to finish and accommodated our needs and various questions when we got the quote done at the house. On the first day of the installation both Harley and George worked very hard to get the system installed and up and running. Both were very professional and work conscious and left the home very clean. They were both very friendly and approachable. Second day of work which involved the system flush and completing the remaining installation was done by Chris who was again very professional , polite and knowledgeable. Credit to both George and Chris as we were made aware this was their first week with the company. Dealing with Premier Heating Solutions has been a joy from the start and we would highly recommend to anybody if anyone asked for recommendations on a company for a new boiler. Thank you again for all your hard work, great communication and continued support when there was a slight issue with the hot water, this was resolved efficiently and with our any problems which was much appreciated.

After having an oil boiler replaced at my previous address, and being very with the quality of service. We decided to use premier Heating Solutions again to replace our gas boiler, a radiator and valves etc. From the sales team to the engineers and the After care, we have been very happy with them. Chris, Karl and team were extremely hard working and knowledgeable, keeping us informed every step of the way. Nothing was too much trouble for them.

We had premier come over to inspect an overflowing Feed & Expansion in the loft. The issue stemmed from a faulty hot water cylinder. Given that we have future plans to install a heat pump, we wanted to make sure that we didn’t double our costs, by replacing the tank now - only to need to replace the tank again the in future. The Premier team were very knowledgeable and helpful at recommending the work that would need to be done - and complete understood the objective for our future ambitions. Once I had accepted the quote, it only took a week before the work started. The two guys who came to do the fitting were incredibly friendly, and very professional - and they were very respectful of our house, and made sure to protect everywhere where they were working. The work took two days - there was unfortunately a small leak that occurred between the days, as a result of the work they were doing (these things happen), which left some staining on the walls downstairs. To the upmost testimony to the Premier team - they then went above and beyond to make it good - and sent round a fantastic painter and decorator - who painted the entire room for us! (In a colour of our choosing). We are very happy with the work they performed and even happier with the level of after care they provided. Highly recommended indeed.

Excellent friendly service, very professional and reasonably priced. I’d highly recommend this company for household plumbing and heating work.