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Premier Heating Solutions Ltd

4.9

964 Reviews

Opening Hours
Today -
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

From our offices in Pangbourne, we offer a wide range of plumbing and heating services to keep your home safe, warm, and energy efficient.

From dripping taps and heating repairs to old boiler nightmares and complete system upgrades, we’ve been helping families across Berkshire and South Oxfordshire for over 17 years.

Why customers choose us:

- Same-day service available for priority customers
- Transparent, fixed pricing for all services
- 90% of breakdowns fixed on the first appointment
- Expert boiler, heat pump & AC installations
- No Fix, No Fee Guarantee for complete peace of mind
- Directly employed, fully insured engineers — never subcontractors
- Up to 15-year guarantees and 24/7 aftercare included with new boiler installations
- Tailored heat pump system design with access to the £7,500 Boiler Upgrade Scheme (BUS)
- Boiler installations in as little as 48 hours
- Flexible repayment options available

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler repair
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • More Services

    • lpg
    • vaillant
    • worcester

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
964 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Unvented Cylinder Inspection
Professional service. Arrival on time, good communication with the office and service techician. Comprehensive explanations to all our questions.
Customer in Berkshire Posted on 12/02/2024 (Reviewer did not use service)
The trader replied (on 16/02/2024)
Thank you for the smashing review! We are glad to hear you are happy with our services. We are always here if you need us, all the best to you.
A GOOD JOB
Customer Service
Quality
Value
I decided to replace my heating circulator pump as the existing one was very old and I did not think it would last another winter. I contacted Premier and asked for someone to come and give me an estimate. I explained that it was not urgent bet even so they came within a short time. The engineer was able to give me a quote on the spot which I found reasonable. I then told him I would like to go ahead and to my very pleasant surprise, he said he could fit it right away. The job was soon finished and everything left tidy. I really was very pleased. We have used Premier for all our heating work since we arrived in the village three years ago and have been veyy happy with the results.
Customer in Berkshire Posted on 01/11/2024 , work completed 09/10/2024
The trader replied (on 14/11/2024)
Thank you so much for leaving us a smashing review! We are over the moon to hear you are pleased with your new circulator pump and we are happy we have met your expectations each time we attend. Thank you for choosing Premier Heating Solutions!
Good Service Company
Good Service provided. Staff appear to be well-trained, knowledgeable, courteous and efficient. Reviewed our air source pump system and recommended energy savings. Work completed on time.
Customer in Hampshire Posted on 03/11/2024 (Reviewer did not use service)
The trader replied (on 14/11/2024)
Thank you for leaving amazing feedback! We are thrilled to hear that you were happy with our engineer's inspection of your heat pump. Our team really appreciates your kind words and we look forward to working with you again in the future!
Pumbing repair and new main water tank in loft
Customer Service
Quality
Value
Excellent, quick and efficient service. Faults recognised quickly and solutions found. Job left clean and tidy. Very professional job. Would recommend this company.
Customer in Oxfordshire Posted on 08/08/2024 , work completed 07/08/2024
The trader replied (on 09/08/2024)
Thank you for leaving us a great review! We are happy to hear you found our company efficient and our engineer professional and clean and tidy. We look forward to working with you again in the future. All the best!
Excellent and 100% trusted
Customer Service
Quality
Value
We have asked Premier to help us and our family members several times in the past few years. They are always supremely reliable, trusted and efficient. Their engineers and the admin team are very friendly and always do what they say they will do. Most recently we had a broken power shower pump replaced and we are so pleased with the result.
Customer in Berkshire Posted on 25/02/2025 , work completed 19/02/2025
The trader replied (on 28/02/2025)
Thank you for leaving us such a fantastic review! We’re delighted to hear that you're happy with the new shower pump we installed. It means a lot to us that you and your family trust our company and find us reliable. We truly appreciate your support and wish you all the best!
Fast, friendly, efficient - and overcoming all challenges
Customer Service
Quality
Value
Premier have been our go-to since we moved into the area five years ago. Over the weekend, we discovered two water leaks from our property's ageing pipes. One in particular was in a very awkward place behind a kitchen cupboard, right against a backboard and almost inaccessible. I called Premier on the Sunday and Andy was out to us by Monday afternoon. I told Andy that if he needed to cut through the shelving to get better access to do it. Instead, Andy bent over backwards (well, actually laid flat on the floor and contorted himself) to carry out the perfect repair without damaging the cupboard or the shelf. This is Premier in a nutshell. We've had them out for some tricky repairs since 2020. Most traders would stick a zero on the bill and botch it. Premier see it as a challenge to be overcome, always do a great job, and do it for a very fair price.
Customer in Hampshire Posted on 27/02/2025 , work completed 24/02/2025
The trader replied (on 28/02/2025)
Thank you so much for this amazing review! We’ll be sure to pass along your kind words to Andy about his hard work in repairing your leaks. We truly appreciate your support over the years and are so glad to hear that you’ve found our services easy-going and stress-free. Thank you for choosing us, and we wish you all the best!
Quick oil tank repair
Customer Service
Quality
Value
Great and fast service from Premier Heating. Arrived quickly, found the issue and provided various options on addressing the issue and the costs involved. Quick responses too from the office for follow up to work.
Customer in Berkshire Posted on 15/05/2025 , work completed 28/04/2025
The trader replied (on 21/05/2025)
Thank you for taking the time to leave us such a great review! We’re delighted to hear that you found our process fast and efficient, and that our engineer was able to promptly resolve the issue with your oil tank. We’ll also make sure to pass on your thanks to our office staff for their quick response. Thank you again for choosing us — we truly appreciate your support!
Brilliant service and great work
Customer Service
Quality
Value
Engineer was courteous and carried out boiler service quickly even took me through a few steps that would help me between services. Great service and can’t fault the work
Customer in Berkshire Posted on 20/05/2025 , work completed 13/05/2025
The trader replied (on 21/05/2025)
Thank you for leaving us such a fantastic review! We’re proud to hear you were pleased with your boiler service and that our engineer completed the job quickly and efficiently. We truly appreciate your support and look forward to working with you again in the future.
Excellent Service
Customer Service
Quality
Value
We chose Premier for a planned LPG boiler replacement because they were local to us and had established an excellent reputation. We were not disappointed. From quotation to completion, they are highly professional and backed up by an excellent back office team and admin systems. To our surprise, the work was completed in one day and we are extremely grateful to engineers George and Harvey for their professionalism, teamwork, for answering all our questions and for the care they took to protect carpets, tidy up etc.
Customer in Berkshire Posted on 08/05/2025 , work completed 07/05/2025
The trader replied (on 21/05/2025)
Thank you for the fantastic review! We’re thrilled to hear that you were impressed with the speed of your new LPG boiler installation. It’s great to know that you found the entire process—from your initial enquiry to the final installation—smooth, easy, and professional. We’ll be sure to pass along your kind words to George and Harley for their neat and tidy work. Thank you again for choosing us!
Another big job done by Premier
Customer Service
Quality
Value
We had the hot water tank replaced with pressurised system, cold water turned to mains over all the house, water softener added, cold water tanks removed from attic and everything disposed of. Excellent work - firstly by Andy who planned and fully explained all the changes, then by Shane who worked solidly for 2 days (with some help) - Shane didn't stop (apart from when we bombarded him with questions!), and his work was excellent. A couple of teething problems quickly resolved by Premier. Definitely 5 stars for quality! Glad to use Premier again.
Customer in Berkshire Posted on 01/09/2025 , work completed 26/08/2025