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Premier Heating Solutions Ltd

4.9

922 Reviews

Opening Hours
Today -
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

From our offices in Pangbourne, we offer a wide range of plumbing and heating services to keep your home safe, warm, and energy efficient.

From dripping taps and heating repairs to old boiler nightmares and complete system upgrades, we’ve been helping families across Berkshire and South Oxfordshire for over 15 years.

Why customers choose us:

- Same-day service available for priority customers
- Transparent, fixed pricing for all services
- 90% of breakdowns fixed on the first appointment
- Free initial system inspection and health check before repairs
- No Fix, No Fee Guarantee for complete peace of mind
- Directly employed, fully insured engineers — never subcontractors
- Up to 18-year guarantees and 24/7 aftercare included with new boiler installations
- Tailored heat pump system design with access to the £7,500 Boiler Upgrade Scheme (BUS)
- Boiler installations in as little as 48 hours
- Flexible repayment options available

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler repair
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • More Services

    • lpg
    • vaillant
    • worcester

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
922 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Couldn't be happier
Customer Service
Quality
Value
Thank you to Tommy for installing my new boiler, no issues of problems. In fact I'd say went above and beyond.
Angela in Berkshire Posted on 06/04/2023 , work completed 06/04/2023
The trader replied (on 23/05/2023)
Hi Angela, Thank you for your 5-star review, great to hear Tommy went above and beyond.
Friendly, professional and excellent quality
Customer Service
Quality
Value
I couldn’t be more happy with the team who completed our work. We had a new boiler installed, new hot water tank and pretty much a completely new system piped in. The team who performed the job were polite, friendly and professional. They did an excellent job, explaining what they were doing and why and consulting us every step of the way. I’ll definitely be using them again
Customer in Berkshire Posted on 19/05/2023 , work completed 19/05/2023
The trader replied (on 23/05/2023)
Thank you for your wonderful review, feedback like this means a lot to us. We're happy to hear your installation went smoothly, we will pass your comments onto the team and look forward to working with you in the future.
Forget the rest Premier Heating are the best
Customer Service
Quality
Value
We had a new boiler fitted by a team of expert engineers. Thanking Carl, Andy and Tom very much for their professional installation.Various unexpected problems occurred which they rectified in a most professional way. I would thoroughly recommend Premier Heating Solutions to anyone that is considering any kind of central heating system.
Customer in Berkshire Posted on 08/06/2023 , work completed 07/06/2023
The trader replied (on 11/07/2023)
Hi there, Thank you so much for leaving us a lovely review. We are so happy you are satisfied with Carl, Andy and Toms work, we will make sure we pass this news onto them. All the best to you!
A great job.
Customer Service
Quality
Value
I have used Premier Heating for several years for boiler servicing. After deciding that I needed a new one, Zac came and carried out a survey and we discussed my options. This resulted in me choosing a new combi boiler. A lot of work was involved as the old tanks and defunct pipework etc. had to be removed. The fitters were here for three days, during which time I was informed of the progress of the work. A total of six different fitters were involved and I have to say that they were all lovely to have around, very polite, considerate and tidy. I'm now looking forward to seeing how the new system works during the cold weather. I'm confident that if I have any problems they will be dealt with promptly. As the result of my experiences with Premier Heating I can thoroughly recommend them and therefore can give them 5 stars.
Customer in Oxfordshire Posted on 25/09/2023 , work completed 20/09/2023
The trader replied (on 29/09/2023)
Thank you for your 5 star review, We are very pleased to here that you were happy with our teams work and your new boiler. We are always here to help.
Lovely job - delighted with the work
Customer Service
Quality
Value
I’ve used Premier Heating a few times over the years (boiler install and other bits). We’ve always been happy with the work. This time we had to install an enormous radiator with a less than direct route for the pipe work. Also some other radiator tweaks. Tom was our allocated engineer who was great throughout. Thoroughly professional, tidy, good fun, diligent and truly knowledgeable. Another thing which is really important to me and what I like about Premier is that they turned up to quote when they said they would, the quote was with me within the day, and the engineer turned up on the appointed day too. We all have busy lives and conflicting time pressures and this part of their business can’t be understated. I have absolutely no hesitation in recommending Premier Heating.
Customer in Oxfordshire Posted on 25/11/2023 , work completed 23/11/2023
The trader replied (on 04/12/2023)
Thank you for leaving a review, we appreciate you supporting our business! We are pleased to hear you were happy with Tom and will pass over to him your kind comments. If you need anything we are always here to help.
Great, incredibly helpful and quality work
Customer Service
Quality
Value
Carl from Premier recently moved two radiators and added a third into our house. The job turned out to be a bit more complex than originally thought, and it took him a bit longer than expected because of the complexities of our house. He was really patient throughout, kept us up to date on what needed to be done and he as really easy to talk to. The works been finished, to a really high standard, and the invoice came through promptly and at the original quote from the office. Couldn’t recommend Premier highly enough, Carl was a super ambassador for the company.
Customer in Berkshire Posted on 30/11/2023 , work completed 29/11/2023
The trader replied (on 05/01/2024)
Hello, and thank you for this positive review! We are so pleased to hear you are happy with your radiators. We will be sure to pass on to Carl your kind words. We are always here to help.
Clear pricing for boiler replacement, on time and polite
Customer Service
Quality
Value
I chose Premier Heating for a boiler replacement on the basis of the competitive, clear and transparent pricing (with breakdown of cost of each element), which allowed easy comparison with quotes from other providers. Reasons for various elements of the work were explained (and I then verified) therefore building trust in the basis for the quote. The quote came in the form of a clear and easy to read/understand online document. There were some finance options, which I hadn't expected. The installation team arrived on time, completed the work in the indicated timeframe and were polite and careful not to leave a mess. I am pleased with the new boiler and sales/installation process. I would therefore recommend this company.
Customer in Berkshire Posted on 17/02/2024 , work completed 02/01/2024
The trader replied (on 01/03/2024)
Thank you so much for the glowing review! We are happy to hear you found our company's processes easy and straightforward to use. We also appreciate you taking the time out of your day to write us a review. All the best!
Reliable as usual!
Customer Service
Quality
Value
When I recently asked Premier Heating to fix a minor fault they suggested that rather than me incur a callout charge, they brought forward my annual service by about a month. Sure enough, the fault was fixed when with the service. In 10 years, I have never had cause for complaint.
Customer in Berkshire Posted on 05/04/2024 , work completed 25/03/2024
The trader replied (on 12/04/2024)
Thank you for leaving us an amazing 5 star review! We are glad to hear that your fault has been fixed, we are always here to help if you need us. All the best!
Brilliant
Customer Service
Quality
Value
This my second service ( new boiler and hot water tank fitted) l could not have gone with any other company who offers the installation and following services which are excellent. The gas engineers are fantastic very polite and have have respect for your property . Steve Barnes visited today and carried out the service, a very nice polite person. Cannot recommend this company highly enough, don't go anywhere else for new systems or service. 5 star
Customer in Berkshire Posted on 02/04/2024 , work completed 02/04/2024
The trader replied (on 03/05/2024)
Thank you for leaving us an amazing review! We are pleased to hear you are happy with your new boiler and hot water tank. We will be sure to pass on your kind words to Steve. We are always here to help. All the best!
Excellent from start to finish
Customer Service
Quality
Value
Very impressed with initial survey visit. Very thorough, took the time to explain everything properly. Really helpful advice and no hard sell. They were able to fit boiler within 2 weeks of survey. The 2 guys arrived nice and early, were very friendly and polite and even managed to work around 2 sleeping 20 something boys! They spent a lot of time explaining it all to me and were extremely careful and tidy. Work was all completed on schedule. If I'd known getting a new boiler would be this easy I would have done it years ago! Do not hesitate to use this company. I highly recommend.
Customer in Berkshire Posted on 12/07/2024 , work completed 05/07/2024
The trader replied (on 17/07/2024)
Thank you for leaving us an amazing review! We are so happy to hear you were pleased with our team installing you new boiler and that you found the process smooth and simply. We are happy you chose Premier Heating Solutions! All the best to you!