Premier Heating Solutions Ltd

I was impressed with the first class service from my initial enquiry, through the home survey and ultimately the supply and fit of my new boiler. Everyone I dealt with was polite, efficient and very courteous - the back office, the installers and ancilliary staff were all excellent and made every effort to ensure that the process went smoothly. It is really nice to be able to deal with a local family run business which prides itself in service and excellence and that all the installers are directly employed by the company, not subcontracted out labour. I firmly believe that where possible I buy british and buy local.

We returned from a weekend away to find water stains on the bathroom ceiling. A quick check in the loft confirmed a leak from a push fitting. As a member of the Premier Heating Club I rang them and they arranged for Harley to come out the next day. The leak was isolated and a complete fix made replacing the quick fit pipes with copper. A great speedy job done a relief that we avoided any more ceiling damage.

The quotation process with Zach was comprehensive. To have the quote and options to hand, on paper, at his departure after 2 hours was remarkable. Final decision on options and acceptance of the quote were easy. A feature of Premier is their speed and accuracy of Communication through the Office by phone and e-mail. Top marks. The installation and re-location of the boiler was, I think, a fairly complex job. It was carried out over two of the coldest and foulest days of the year. Harley and his mates made our lives more tolerable with politeness, cheerfulness and steady progress, with (again) Communication of what was going on. Great work. Co-ordination with the roofer and waste-disposer, all arranged by Premier, appeared seamless. Harley was very attentive in getting the system running and checked on day 2. He stayed late to attempt further instruction on the control system, and any failure to fully educate us low-tech pensioners is not down to him! We are fine now. This was an impressive performance by Premier Heating Solutions. Fully priced, but good value for the money. Well done and thank you.

We have used Premier Heating several times over the last six months and have always been happy with the quality of their work. They proved to be efficient and reliable and very respectful of our home. Also, the staff at the office were helpful and kept us informed of any change in appointment time/day. We would not hesitate to use them again.

Great friendly company, easy to arrange the appointment, and a good result. Arrived on time and the work was as expected.

Just had my boiler serviced by Ejaz. Excellent service! Efficient, thorough and Ejaz didn't mind answering my questions. Very happy with my boiler fitted by this firm three years ago and the service provided thereafter.

I really can’t recommend Premier Heating enough. I contacted them as I needed a new water cylinder installed - something I had put off for a while, as I knew it wouldn’t be cheap! From the start, they were fantastic, the people I spoke to from the office as well as the people who came round to survey/install the cylinder, were all brilliant and couldn’t do enough to make sure all my questions were answered. They even sent a little gift after the work was completed which was very much appreciated. I am so pleased I finally got the work done and even more pleased that I chose Premier Heating.

My toilet cistern ceased to flush this morning on a Sunday. Needing urgent help I sent an email to Premier Heating Solutions not expecting a reply until Tuesday, but at least I was hoping from a firm I've used before and trust to get the ball rolling . Within a few minutes of sending my email I had a phone call from a pleasant young lady, she said we can get a plumber to you today, but at this time I cannot say exactly when. The plumber Chris arrived rang the bell and introduced himself, I told him the toilet was at the top of the stairs, he went up and tried a few things then told me it needs a new syphon and he needed to go back to the office to collect one. He did that and upon his arrival showed me exactly what he was fitting and how it worked. He went upstairs did the job made sure it was working well and cleaned up. He came back down the stairs and showed me the old syphon, he explained that he had fitted a more modern one that did not use a diaphragm. Chris all I can say is between you and Premier Heating Solutions you have done a fantastic job and to add to it the total time from my email to you ,Premier Heating Solutions took approx 4 hours, very satisfactory the work 4 hours yes and on a Sunday morning prior to the Monday Bank Holiday ( MAY DAY) Chris you did a wonderful for a widower and like most older men we need the toilet more often. Thanks a million Chris you did a great job.

Initial engineer arrived on time and knew exactly what I needed Zack took time to explain to me and to discuss what was needed My installation was exactly on time and Harvey was so polite and knowledgeable. He was also tidy and so professional. I cannot praise this company enough from the Office Staff to the engineers I would not hesitate to recommend them to anyone and I would certainly use them again

From our first contact with this company, their professionalism, politeness and transparency made them a rare stand-out. Having recently been the victim of nationally-recognised (and supposedly highly-recommended) scam plumbers, we were nervous - we’re not in our first flush of youth, and needed help with a boiler problem. From our very first contact with Premier Heating Solutions to the pristine state of our kitchen after a full boiler installation, we quickly realised that if more companies operated as considerately, transparently, honestly and professionally as this one does, TrustPilot would be out of a job! Customer service from every single member of the team we had contact with was outstanding. Engineers who visited our property were beyond helpful and professional. The quote we were given for the work was exactly what we were charged. On each occasion, the kitchen was left absolutely spotless. We so wish we had found this company sooner - we cannot recommend them highly enough and will be using them exclusively from now on!