Premier Heating Solutions Ltd

Really pleased with Premier Heating. They installed a new gas boiler and upgraded the central heating system about 8 years ago for us and we have been using Premier Heating ever since to service the boiler. They are excellent in every way.

Premier Heating installed a new boiler 1 year ago, which was a great experience. Proactively contacted me for the annual service. Next day Engineer arrived within the agreed time window. Great first impression of the Engineer was friendly, knowledgeable & helpful. Also efficient and went above & beyond with questions whilst he was here. Would have no qualms recommending Premier Heating. Was a nice to experience an engineer who appeared to enjoy his job & engaging with customers!

Turned up on time, were clean, careful and businesslike. Completed the work in good time, and the system works well, no hesitation in recommending them at all. Have a service contract with them taken out at the time, they contact me when service is due, and again provide an excellent service. They turn up on time, get on with it, clean up as required, are always courteous and friendly, explaining as and when required what they are doing.

Hot water tank started leaking 8 months after installation. Calum came out on Monday to diagnose the fault and identified an issue with the factory fitted seal on the flow inlet, tank was replaced by James on Wednesday quickly efficiently with no mess. Fantastic aftercare service.

We needed all of our under sink drainage pipework in the kitchen to be re-installed as well as re-attaching supply pipes to the wall. We had been let down by other companies. Premier Heating Solutions provided a confident, professional approach from the start. A plumber called us back within an hour of our inquiry and arranged a diagnostic visit. All prices and working procedures were clearly explained; an email confirmation followed together with an appointment reminder the day before. Steve visited us on time and explained clearly the work needed. A quote followed by email later that day, with a simple electronic process for accepting it. An appointment was sent within a few hours of our accepting the quote. James M carried out the work for us and found it to be more complex than anticipated. Despite his having to spend over 3 hours on-site, and driving off to collect additional parts, there was no increase in the quoted price. Throughout the work, we were kept fully informed of progress in language we could easily understand! Both engineers wore masks as we'd requested and observed Covid protocols

James and the various lads who came to assist were unfailingly cheerful, energetic, and efficient. An absolute mare's nest of pipes and joints was simplified, and I'm very pleased with how it looks now. They cleared up after themselves and left the place very clean and tidy.

The company's systems, processes and communications are excellent as are the staff involved in developing and implementing their proposed solution. We needed a new heating and hot water system because our old oil boiler finally gave up the ghost. Zach scoped the work and devised a new gas system for us including a new hot water tank and a smart thermostat. The removal of the old system and the installation of the new one was carried out by James assisted by Scott. They did exemplary work. Their approach was thoughtful, intelligent and thorough. Even the work which will remain hidden was carried out carefully, neatly and with ease of maintenance in mind. The resulting system is working beautifully and I have no hesitation in recommending the company.

We had a new boiler installed. The service the engineer and his relevant colleagues gave us was second to none. Carl, the lead guy, at all times kept us informed on what and why a particular action was being completed. The electrician concisely explained the new thermostat system and the roofers just efficiently got on with what was required. Carl was approachable and friendly and cleaned up impeccably at the end of the installation. Well done and thank you.

I was very pleased with the excellent service carried out on my faulty gas boiler. YourEngineer Neil persevered to discover the problem. He then went and fetched the required part to fix the fault, repaired the boiler and thoroughly tested it to ensure all was OK. He was friendly, knowledgeable and very efficient. An excellent service.

very pleased with the work excellent job Karl and Harley were very helpful Would recommend the company