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Premier Heating Solutions Ltd

4.9

939 Reviews

Opening Hours
Today -
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

From our offices in Pangbourne, we offer a wide range of plumbing and heating services to keep your home safe, warm, and energy efficient.

From dripping taps and heating repairs to old boiler nightmares and complete system upgrades, we’ve been helping families across Berkshire and South Oxfordshire for over 15 years.

Why customers choose us:

- Same-day service available for priority customers
- Transparent, fixed pricing for all services
- 90% of breakdowns fixed on the first appointment
- Free initial system inspection and health check before repairs
- No Fix, No Fee Guarantee for complete peace of mind
- Directly employed, fully insured engineers — never subcontractors
- Up to 18-year guarantees and 24/7 aftercare included with new boiler installations
- Tailored heat pump system design with access to the £7,500 Boiler Upgrade Scheme (BUS)
- Boiler installations in as little as 48 hours
- Flexible repayment options available

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler repair
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • More Services

    • lpg
    • vaillant
    • worcester

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
939 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
New Boiler Replacement & Minor Works
Customer Service
Quality
Value
I required a new boiler and searched the internet for local boiler company reviews. I got 4 quotes and checked the latest reviews. Premier Heating were not the cheapest but had great reviews and explained all the options available and how much each version would all cost. I opted for them and agreed a date that suited me as I am still working. The engineer was a young man called James who was exceptionally professional and polite throughout the task. The task was completed as per the schedule and at the original price quoted even though James had to return on a third day to fit an additional part that was identified during the original installation but at no extra cost. The task was not straight forward as I had agreed some minor alterations. James conducted all of the work to a very high standard and refused our assistance in cleaning up on completion doing it all himself. I have highly recommend Premier Heating Solutions to all of my family and friends and would certainly use again, if I required this type of service.
Andy in West Berkshire Posted on 26/06/2020 , work completed 12/06/2020
Great service and very pleased with new boiler
Customer Service
Quality
Value
We have used Premier Heating for many years and have always been happy with their service.This was a new boiler and new valves on all radiators.We were given a quote which we thought was very reasonable and Callum arrived to do the job.He was polite,friendly and very efficient.The job was completed in the allotted time scale and Callum was a very clean and tidy worker and nothing was too much trouble and he was very considerate to our elderly dog who insisted on wandering around.The fee came in right on the quote.Thank you Callum for a excellent job done with the minimum of fuss and thank you Billy and James for their assistance.
Customer in Reading Posted on 22/07/2020 , work completed 21/07/2020
Boiler service
Customer Service
Quality
Value
Always thorough service with no mess! Second-year running. Also installed by same company first-rate! Helpful with other ideas regarding the supply of hot water if changing the system. Can always be relied on for first-rate service.
Customer in Reading Posted on 23/08/2020 , work completed 20/08/2020
Additional hot water delivery.
Customer Service
Quality
Value
I have used Premier Heating on numerous occasions and always found them to be excellent. Yesterday Carl came to install an additional hot water delivery to the kitchen sink. A task not quite as straightforward as it sounds. Suffice to say he persevered and overcame the problems being cheerful and friendly all throughout. Thank you Carl.
Customer in Berkshire Posted on 05/10/2023 , work completed 04/10/2023
The trader replied (on 03/11/2023)
Thank you for sharing your experience with us! We will be sure to pass onto Carl how pleased you was with the work he completed. We are always here to help.
Excellent service.
Customer Service
Quality
Value
I was very pleased with the excellent service carried out on my faulty gas boiler. YourEngineer Neil persevered to discover the problem. He then went and fetched the required part to fix the fault, repaired the boiler and thoroughly tested it to ensure all was OK. He was friendly, knowledgeable and very efficient. An excellent service.
Customer in Berkshire Posted on 15/11/2023 , work completed 03/11/2023
The trader replied (on 16/11/2023)
Thank you for taking the time to leave us a review! We will be sure to pass onto Neil how pleased you was with his work. We are glad to hear that your boiler is fault free and we are always here if you need us.
Replacement radiators
Customer Service
Quality
Value
Premier Heating Solutions replaced my old radiators, I would thoroughly recommend them, from the initial enquiry through to the installation it was prompt and efficient. Questions were answered really quickly and when I changed my mind on the size of radiators to be installed my order was amended and installed with no problem! The team that deal with enquiries/ quotes were a pleasure to deal with, and Carl who was the heating engineer was polite, efficient, listened to me and resolved any problems. All rooms/ stairs were covered with dust sheets and left clean and tidy.
Customer in Oxfordshire Posted on 17/11/2023 , work completed 03/11/2023
The trader replied (on 04/12/2023)
Thank you for the 5-star review! We are happy to hear you are pleased with your new radiators, also with Carl and the teams helpful services. We are always hear to help.
Fantastic service
Customer Service
Quality
Value
Had a new boiler fitted at very short notice as we had no heating - we were booked in within 2 days of calling. The work was completed over two visits and all three engineers were fantastic - Billy, Karl and Anthony. Professional, friendly and tidy. Very pleased with the work.
Customer in Berkshire Posted on 31/01/2024 , work completed 31/01/2024
The trader replied (on 06/02/2024)
Thank you for your amazing feedback! I will be sure to pass onto our team your generous comments. We are over the moon that you are happy with your new boilers, we are always here to help.
Great, incredibly helpful and quality work
Customer Service
Quality
Value
Carl from Premier recently moved two radiators and added a third into our house. The job turned out to be a bit more complex than originally thought, and it took him a bit longer than expected because of the complexities of our house. He was really patient throughout, kept us up to date on what needed to be done and he as really easy to talk to. The works been finished, to a really high standard, and the invoice came through promptly and at the original quote from the office. Couldn’t recommend Premier highly enough, Carl was a super ambassador for the company.
Customer in Berkshire Posted on 30/11/2023 , work completed 29/11/2023
The trader replied (on 05/01/2024)
Hello, and thank you for this positive review! We are so pleased to hear you are happy with your radiators. We will be sure to pass on to Carl your kind words. We are always here to help.
New boiler install
Customer Service
Quality
Value
Wot can I say absolutely fantastic company Very trusting friendly service an helpful Good price on new boiler installation Can’t thank them enough Fully recommend this local company
Customer in Berkshire Posted on 17/05/2024 , work completed 24/04/2024
The trader replied (on 31/05/2024)
Thank you for leaving us a review! We are glad to hear you are happy with your new boiler as well as the installation price, and that you found our team pleasant. Thank you for choosing Premier Heating Solutions!
Very Professional and Excellent After Care
Customer Service
Quality
Value
We had premier come over to inspect an overflowing Feed & Expansion in the loft. The issue stemmed from a faulty hot water cylinder. Given that we have future plans to install a heat pump, we wanted to make sure that we didn’t double our costs, by replacing the tank now - only to need to replace the tank again the in future. The Premier team were very knowledgeable and helpful at recommending the work that would need to be done - and complete understood the objective for our future ambitions. Once I had accepted the quote, it only took a week before the work started. The two guys who came to do the fitting were incredibly friendly, and very professional - and they were very respectful of our house, and made sure to protect everywhere where they were working. The work took two days - there was unfortunately a small leak that occurred between the days, as a result of the work they were doing (these things happen), which left some staining on the walls downstairs. To the upmost testimony to the Premier team - they then went above and beyond to make it good - and sent round a fantastic painter and decorator - who painted the entire room for us! (In a colour of our choosing). We are very happy with the work they performed and even happier with the level of after care they provided. Highly recommended indeed.
Customer in Berkshire Posted on 09/04/2024 , work completed 19/03/2024
The trader replied (on 12/04/2024)
Thank you very much for this amazing review! We really appreciate you taking the time to write positive feedback about our team. We are glad to hear your pleased with your new cylinder, and that all of us at Premier Heating have exceeded your expectations. We are grateful to have you as one of our customers. Thank you again and all the best!