Premier Heating Solutions Ltd

I don't normally leave reviews but really wanted to here. Premier Heating Solutions replaced my old boiler with a new combi - boiler and I can't recommend them highly enough. A really professional and friendly service from the first contact through a few phone calls to check details to a first class installation carried out with a minimum of fuss and a follow up call to make sure I was 100% happy. So pleased to have chosen this company, you're in good hands at every stage. Thank you so much !

I’ve used Premier Heating a few times over the years (boiler install and other bits). We’ve always been happy with the work. This time we had to install an enormous radiator with a less than direct route for the pipe work. Also some other radiator tweaks. Tom was our allocated engineer who was great throughout. Thoroughly professional, tidy, good fun, diligent and truly knowledgeable. Another thing which is really important to me and what I like about Premier is that they turned up to quote when they said they would, the quote was with me within the day, and the engineer turned up on the appointed day too. We all have busy lives and conflicting time pressures and this part of their business can’t be understated. I have absolutely no hesitation in recommending Premier Heating.

Apart from the engineers being given the wrong address Premier Heating were excellent. The whole process from initial contact on the Web, visit from their surveyor, a price given and installation took less than a week. The two engineers, Tom and Lee (Leigh) were brilliant. Both were jovial, pleasant and extremely professional. Would highly recommend

From the moment Zac did the survey and Chris installed the new boiler everything was perfect . The house was clean where work was done . The work was done very efficiently and in the time I was told, in fact it was actually a little earlier. I had the boiler working for a while when the weather was cold and was so surprised how quiet it was. My old one was obviously noisy. As I don’t have internet banking paying was easy over the phone. Everyone I spoke to over the phone couldn’t have been more helpful. It was also nice to receive the cake !

Premier Heating replaced our gas boiler and did a system upgrade just over 10 years ago. Since then, they have done the yearly maintenance tasks. This year they reported some elements that required attention. Having had excellent service over the years, we were confident that they would do a good job. A thorough system check showed that the work included draining the system to replace defective thermostatic radiator valves; we decided to also replace the 6 downstairs radiators which were over 50 years old. Andy and his colleague arrived on time, on a Saturday, and immediately put down protective floor coverings. After confirming the items to be worked on, they worked steadily through the day with minimum disruption and mess. When completed, they cleared up and checked the system was operating OK. Andy did a great job and the quality was better than the original builder's. Thanks to Premier Heating we can enjoy many trouble-free years ahead.

We had a broken shower pump which needed replacing. Carl arrived promptly and made a thorough assessment. He carefully explained all of our options. He was courteous and friendly and carried out the work very efficiently to a high standard. We would certainly recommend Premier Heating Solutions.

Absolutely fantastic service , engineer arrived within an hour of requesting a repair , work completed with in the hour with minimum disruption to our business, really impressed with this company , will be recommending you to everyone thank you so much

I asked Premier to quote for servicing our boiler, fitting a replacement radiator and re-fitting an old one to allow the wall behind it to be redecorated. The quote came through quickly and I phoned to arrange the appointment for the work to be done. Got through to Vicky in the office who was very helpful and booked the work in for a few days later. James arrived on time and kept us informed of progress, then checked with us when it turned out the old radiator would need to be removed completely and refitted at a later date. The work was completed in good time and I was really pleased with the workmanship and friendly communication throughout.

Hot water tank started leaking 8 months after installation. Calum came out on Monday to diagnose the fault and identified an issue with the factory fitted seal on the flow inlet, tank was replaced by James on Wednesday quickly efficiently with no mess. Fantastic aftercare service.

We needed all of our under sink drainage pipework in the kitchen to be re-installed as well as re-attaching supply pipes to the wall. We had been let down by other companies. Premier Heating Solutions provided a confident, professional approach from the start. A plumber called us back within an hour of our inquiry and arranged a diagnostic visit. All prices and working procedures were clearly explained; an email confirmation followed together with an appointment reminder the day before. Steve visited us on time and explained clearly the work needed. A quote followed by email later that day, with a simple electronic process for accepting it. An appointment was sent within a few hours of our accepting the quote. James M carried out the work for us and found it to be more complex than anticipated. Despite his having to spend over 3 hours on-site, and driving off to collect additional parts, there was no increase in the quoted price. Throughout the work, we were kept fully informed of progress in language we could easily understand! Both engineers wore masks as we'd requested and observed Covid protocols