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Premier Heating Solutions Ltd
Opening Hours
Today -
- Monday 09:00–17:30
- Tuesday 09:00–17:30
- Wednesday 09:00–17:30
- Thursday 09:00–17:30
- Friday 09:00–17:30
- Saturday - Closed
- Sunday - Closed
About
From our offices in Pangbourne, we offer a wide range of plumbing and heating services to keep your home safe, warm, and energy efficient.
From dripping taps and heating repairs to old boiler nightmares and complete system upgrades, we’ve been helping families across Berkshire and South Oxfordshire for over 17 years.
Why customers choose us:
- Same-day service available for priority customers
- Transparent, fixed pricing for all services
- 90% of breakdowns fixed on the first appointment
- Expert boiler, heat pump & AC installations
- No Fix, No Fee Guarantee for complete peace of mind
- Directly employed, fully insured engineers — never subcontractors
- Up to 15-year guarantees and 24/7 aftercare included with new boiler installations
- Tailored heat pump system design with access to the £7,500 Boiler Upgrade Scheme (BUS)
- Boiler installations in as little as 48 hours
- Flexible repayment options available
What we do
Boiler, central heating and gas engineers
- Boiler installation
- Boiler servicing
- Radiators and central heating
- Gas safety testing and inspection
- Boiler repair
- Power flushing
- Underfloor heating
Heating contractors
- Central heating systems (installation and servicing)
- Oil fired heating equipment
Plumbers
- Unvented cylinder installation and maintenance
- Water softener installation and maintenance
More Services
- lpg
- vaillant
- worcester
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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4.9
964 reviews
Recommended
Recommended
by 100% of customers
Sort by
Good service
Customer Service
Quality
Value
Prompt, detected fault - remedied!! Pleased with result! Came twice - polite, on time, good service... fault detected, new part installed quickly. Will use again!
Jenny, Berkshire
, work completed
Recommended
Customer service and delivery of the best.
Customer Service
Quality
Value
A replacement boiler was fitted in the agreed time scale and to budget. The complete service was second to none compared to British Gas. Pete the engineer was helpful and professional in completing the work. A big thank you to all concerned.
David, Berkshire
, work completed
Recommended
My review.
Customer Service
Quality
Value
They installed a new boiler at our place. Excellent work done throughout the day. Would prefer referring them to our friends in the future.
Abha, Berkshire
, work completed
Recommended
My review
Customer Service
Quality
Value
Timely and efficient service.
Judy, Oxfordshire
, work completed
Recommended
Efficient
Customer Service
Quality
Value
Our annual boiler service was dealt with in a helpful manner. An efficient service supplied by this company.
Margaret, Berkshire
, work completed
Recommended
My review.
Customer Service
Quality
Value
As again, boiler service.
Aaron Robert, Berkshire
, work completed
Recommended
On time, no disruption
Customer Service
Quality
Value
Arrived on time, got on with jobs in hand with no disruptions.
Daniel, Berkshire
, work completed
Recommended
Excellent work done to a high professional standard
Customer Service
Quality
Value
Callum did a highly professional job replacing our boiler and was not phased by anything. He arrived punctually, was polite and worked hard throughout the time. This is the first time we have used Premier Heating Solutions and so far we have been very impressed.
Customer in West Berkshire
, work completed
Recommended
Very Professional Efficient Job
Customer Service
Quality
Value
PHS serviced our old boiler for several years doing an excellent job. They were quick to respond to any problems we had with our aging system. At the annual service this year they identified that our old boiler was on its last legs and able to respond quickly to advise us of the work required and get us a quote of a replacement. The work, which included the new boiler replacement, gas pipework adjustment and condensate pipework installation to suit , a new circulation pump, magnetic protection and a replacement radiator was completed within two days. Both Calum, who has completed the service, and James who undertook the installation were pleasant, knowledgeable and tidy workers. I have no hesitation in recommended them to others.
Customer in West Berkshire
, work completed
Recommended
Reliable and Knowledgeable
Customer Service
Quality
Value
We have used Premier Heating for a number of years. The services they have provided are as follows: Approx 10 years of servicing the Gas Boiler including supply and fitting of a new boiler. About 1/2 dozen of repairs due to leaks in the system (none of them apparent at time of service) Advice about hot water useage in the house. The rates are competitive, there was never a return trip required, and engineers and staff always friendly and helpful.
Doug in West Berkshire
, work completed
Recommended
New boiler, hot water tank, and eight radiators with hive
Customer Service
Quality
Value
Calum and his team completed all work in the time specified and all his team were extremely hard-working. All work has been completed to a high standard with minimal inconvenience. We are very happy with the installation and would highly recommend PHS.
Customer in Wokingham
, work completed
Recommended
Consistently excellent
Customer Service
Quality
Value
I have been using the company for several years which speaks for itself. They are consistently reliable professional and good to communicate with. Looking at the job done yesterday which was to replace 3 toilet pans and covers they turned up on time, took all the measures needed to protect the carpets, took all the time needed to remove the old sealant (difficult and time-consuming) and cleaned up thoroughly. Both engineers (one an apprentice) were polite and communicative. In summary a top class experience. In addition the company had previously spent a lot of time and resource to find replacement pan seats and covers for the old toilet pans. None of the right size could be located which was my expectation but the fact that the company did extensive research was typical of their normal high standards.
Customer in Oxfordshire
, work completed
Recommended
An oversight sorted.
Customer Service
Quality
Value
We were used to a call from our plumber who fitted our Boiler a few years ago for its annual service. When he retired we lost the reminder process until I came across the need again by accident. Fortunately, I had the e-mail of a plumber who now works for Premier Heating who arranged for a visit from a member of their team. Steve came and did a first class job , quick, clean and a nice guy as a bonus. We immediately booked him to complete fitting of Thermostats to all the necessary radiators. He completed this satisfactorily, despite having to deal with some long-established pipework. He'd be welcome back any time it's necessary. Super service from the Company.
Ian in Oxfordshire
, work completed
Recommended
A very professional installation of a completely new central heating system
Customer Service
Quality
Value
We were very impressed by Premier Heating Solutions. Their price was competitive and the quality of the work done was high. They worked hard to install our new Worcester Bosch boiler and a complete set of pipes and radiators (as we had warm air heating before). They installed all the new equipment before switching off our old system, so we had a very short period of time without heat (during the day) and never ran out of hot water. They removed the large old boiler and checked that the new system was running. They then returned the following afternoon for a few minor details and a check on the system. It is all working well and we are very happy. There is a great 12 year guarantee on the boiler too.
Customer in Oxfordshire
, work completed
Recommended
Great local company
Customer Service
Quality
Value
I asked Premier to quote for servicing our boiler, fitting a replacement radiator and re-fitting an old one to allow the wall behind it to be redecorated. The quote came through quickly and I phoned to arrange the appointment for the work to be done. Got through to Vicky in the office who was very helpful and booked the work in for a few days later. James arrived on time and kept us informed of progress, then checked with us when it turned out the old radiator would need to be removed completely and refitted at a later date. The work was completed in good time and I was really pleased with the workmanship and friendly communication throughout.
Customer in Reading
, work completed
Recommended
5 Star aftercare - this is how all companies should operate
Customer Service
Quality
Value
Hot water tank started leaking 8 months after installation. Calum came out on Monday to diagnose the fault and identified an issue with the factory fitted seal on the flow inlet, tank was replaced by James on Wednesday quickly efficiently with no mess. Fantastic aftercare service.
Customer in Wokingham
, work completed
Recommended
Superb Professional Service
Customer Service
Quality
Value
We needed all of our under sink drainage pipework in the kitchen to be re-installed as well as re-attaching supply pipes to the wall. We had been let down by other companies. Premier Heating Solutions provided a confident, professional approach from the start. A plumber called us back within an hour of our inquiry and arranged a diagnostic visit. All prices and working procedures were clearly explained; an email confirmation followed together with an appointment reminder the day before. Steve visited us on time and explained clearly the work needed. A quote followed by email later that day, with a simple electronic process for accepting it. An appointment was sent within a few hours of our accepting the quote. James M carried out the work for us and found it to be more complex than anticipated. Despite his having to spend over 3 hours on-site, and driving off to collect additional parts, there was no increase in the quoted price. Throughout the work, we were kept fully informed of progress in language we could easily understand! Both engineers wore masks as we'd requested and observed Covid protocols
Maurice in West Berkshire
, work completed
Recommended
boiler service
Customer Service
Quality
Value
The service was carried out by Steve. He was efficient and pleasant: good work! I recommend Premier Heating solutions very highly for good conscientious work, and superior service.
Customer in West Berkshire
, work completed
Recommended
Rubbish!
Booked my first appointment with this company and was advised the appointment was between 7am and 1pm. I received regular emails about the booking, reminding me of it and to be sure to let them know if I need to cancel. I get up at 6.00am, having made arrangements to stay at home for the day, remove all the aesthetic housing and clear a works area. At nearly 10am I receive a call from Helen, "unfortunately your engineer is sick and won't be coming, I'd like to schedule another day" Really? No apology and the arrogant assumption I would like to have another let down like today is not the way to do business.
Customer in Oxfordshire
(Reviewer did not use service)
Replacement boiler.
Customer Service
Quality
Value
James and the various lads who came to assist were unfailingly cheerful, energetic, and efficient. An absolute mare's nest of pipes and joints was simplified, and I'm very pleased with how it looks now. They cleared up after themselves and left the place very clean and tidy.
Customer in Berkshire
, work completed
Recommended
Excellent from quotation to completion
Customer Service
Quality
Value
The company's systems, processes and communications are excellent as are the staff involved in developing and implementing their proposed solution. We needed a new heating and hot water system because our old oil boiler finally gave up the ghost. Zach scoped the work and devised a new gas system for us including a new hot water tank and a smart thermostat. The removal of the old system and the installation of the new one was carried out by James assisted by Scott. They did exemplary work. Their approach was thoughtful, intelligent and thorough. Even the work which will remain hidden was carried out carefully, neatly and with ease of maintenance in mind. The resulting system is working beautifully and I have no hesitation in recommending the company.
Ian in Oxfordshire
, work completed
Recommended
Fantastic
Customer Service
Quality
Value
The service received from Premier Heating was fantastic with whoever I dealt with. Andy was great from start to finish! He attended to service my boiler and found it not working to its full potential, raised a very competitive fixed price quotation and re-attended to fit the part. They also offer a premier club membership with amazing benefits! A great company who really do care for their customers and the local community.
Customer in Hampshire
, work completed
Recommended
Forget the rest Premier Heating are the best
Customer Service
Quality
Value
We had a new boiler fitted by a team of expert engineers. Thanking Carl, Andy and Tom very much for their professional installation.Various unexpected problems occurred which they rectified in a most professional way. I would thoroughly recommend Premier Heating Solutions to anyone that is considering any kind of central heating system.
Customer in Berkshire
, work completed
Recommended
A great job.
Customer Service
Quality
Value
I have used Premier Heating for several years for boiler servicing. After deciding that I needed a new one, Zac came and carried out a survey and we discussed my options. This resulted in me choosing a new combi boiler. A lot of work was involved as the old tanks and defunct pipework etc. had to be removed. The fitters were here for three days, during which time I was informed of the progress of the work. A total of six different fitters were involved and I have to say that they were all lovely to have around, very polite, considerate and tidy. I'm now looking forward to seeing how the new system works during the cold weather. I'm confident that if I have any problems they will be dealt with promptly. As the result of my experiences with Premier Heating I can thoroughly recommend them and therefore can give them 5 stars.
Customer in Oxfordshire
, work completed
Recommended
Annual service
Customer Service
Quality
Value
James arrived on time and completed the annual service on my boiler (installed by Premier Solutions on September 20th 2018.) Always polite, courteous, efficient and patient at all times. I refer here, not just to the engineers, but also the office staff. Thank you all.
Customer in Berkshire
, work completed
Recommended