Premier Heating Solutions Ltd

I just can’t thank Premier Heating Solutions enough for their fantastic response to my burst water tank - which had ruined my boiler in the frozen early days of spring. They came to my property on the morning I called, evaluated the condition of the boiler and came up with a number of options to get me back on track, at differing price points. We were able to agree a way forward and the engineers were with me for the next two days. Chris and Ollie were very knowledgeable, professional and likeable and all the stops were pulled out to get me fully up and running, with checks over time and due diligence taken. I am warm again at last thanks to Premier Heating Solutions!

Carl was on time, very efficient, offered good advice, taking me through the system and how it worked. He produced a quote on site which I have accepted. Premier Heating solutions are always my first port of call.

The initial meeting was carried out in a professional manner. Everything was explained in detail and then emailed over within an hour. They arrived on time and all work was carried out to a high standard with a friendly attitude. Can not recommend more highly.

Chris and Ollie worked extremely hard on our very complicated cylinder removal and replacement. The job took 4.5 days which was a lot longer than expected but Chris and Ollie worked very late several nights to try to keep on track and keep us with hot water on overnight. Even on those late nights Chris was happy to explain exactly where the job was up to, what the next steps were and how long he thought each step would take. I never felt he was rushing out of the door even after a very long day!. They were neat and tidy, polite, friendly and trustworthy and I felt safe with them in my home and comfortable leaving them in the house as well. The initial quote from Zach was very clearly laid out and competitively priced and did not change, except to add a few extra parts which had been discovered as faulty along the way. We had anticipated this, so we were okay with that. We were entitled to 10% off those parts as part of the Premier membership which came included for a year with our initial quote.

Initially Darren came out to service the boiler. He quickly identified that it needed to be replaced and a quotation was emailed to me promptly. The day before the installation Ollie arrived to carry out a power flush of the system. He called ahead, as requested, and arrived within the timeframe he gave. He familiarised himself with the property, explained what was going to happen and carried out the work within the allocated time. The next day Chris arrived on time. He too familiarised himself with the property and explained what he was going to do. Both engineers kept me updated throughout the job and Chris ensured I was happy before he left. They were both kind, professional and tidy.

We recently had our boiler fail in the office over the winter period and called Premier to fix. On understanding it was well passed being fixed we agreed a new one to be installed. Within four days a new boiler installed, very professional and couldn't be happier. Harley noted as being particularly friendly, helpful and taking time to explain all of the functions and settings. Not only is it much cheaper to run, but better for the environment too. 5* communication, service and delivery at such short notice!

Boiler installed 30/10/23 by Premier. Second service on 24 /3/26 by George Bennett. Arrived on time, was very polite in greeting in a friendly manner. Carried out the Service, which was Impressive and professional, clean in the work, which was awkward due to the location of the boiler and kept everything tidy and neat as the work progressed. Kept me informed as to progress. It is good to see the high standard of his work in the area, which was clean and tidy afterwards. Would recommend him for his competence and work.

We had our hot water cylinder replaced and a new booster pump and accumulator system installed to deal with low flow in the house. Harley and Ollie fitted the system and did a great job - neat, tidy, courteous, fully functional and even worked late to complete the job. Even our builder commented on the quality of the pipe work. We can now run two showers simultaneously without fear of someone running a tap or flushing a loo.