Premier Heating Surrey Ltd

Premier Heating has been servicing my boiler annually for a decade. Good reminders without being a pain, every service competent at a fair price. My elderly boiler has needed two emergency callouts, both were rapid and effective. Excellent service.

We experienced a boiler not firing. Engineer available next day and turned up within time allotted. Quickly tested, identified and communicated two pump motor failures. Had replacements available on site and replaced in a very timely fashion. This is the first time we have used Premier Heating, having sourced through Which's register. Will be very happy to use again.

Left message on Sunday after another firm sent emergency plumber over weekend. They came back first thing Monday morning. Discussed the issue and sent engineer later that day Engineer was very pleasant, explained everything clearly and was extremely thorough. Problem fixed and everything else checked. We always get an excellent service from this company. They are always responsive and send very professional engineers.

The service engineer was a very friendly fella who seemed to be very methodical in his work, nice and clean and tidy. I’m very happy with him.

We’ve used Premier Heating several times for boiler services & repairs. This job was to replace our existing heating system. The whole team are a joy to deal with. The two people that did the job did a great job, they were kind & courteous, kept us up to date with the job, provided details of the work done for the day and scheduled for the following day. They also did a brilliant clean up job, re-fixing of the carpets, filling holes / cracks in the walls etc. Would absolutely recommend them.

We had a quote from another company and I wanted a second opinion. So I called Premier Heating and they were quick to respond and helpful on the phone. The engineer turned up and quickly determined that the original quote from the other company was in fact, false and I didn't need to spend +£1000. He was here for just over 2 hours and fixed the issue without "new parts". Great job and thank you, would 100% recommend.

Very happy with the work done by Suzanne. The timing of her visit was as forecast, the service was comprehensive with a clear final report and everything was left clean and tidy. I received good feedback on the work done and am very satisfied.

We were very dissatisfied with our boiler service performance last year with our old service company and with subsequent work by the same company. We changed to Premier Heating this year and were immediately impressed by the thoroughness and competence shown by Chris Munt, unearthing a series of omissions from the past. The admin. backup of the company was also quietly competent. Mr Munt was very personable and explained any problems with which he had to deal.

Our boiler was not firing up (an EA code). Having tried to reset the boiler I rang Premier Heating at 8:50am and an engineer (Andy) was with us before 10 am. Andy was obviously very knowledgeable and capable and he took the time to explain the issues he found and what he was going to do to fix them. He explained that, from what he found, he did not think the boiler had been properly serviced during its lifetime - the gasket needed replacing, the ignition system heavily degraded, heat exchange system was clogged and needed cleaning. Very happy with Andy and the service provided by Premier.

The engineer completed the service competently with minimum fuss and completed the necessary documentation.

Premier Heating have serviced my Worcester Greenstar boiler annually since I moved here in 2020. Their engineers have all been thorough, pleasant and helpful. I have been given good advice on how to use the controls in the most energy-saving way. The office is extremely efficient, the engineers arrive within the expected time frame, and I give the Company the highest possible recommendation.

We have used Premier Heating for many years and we have always been very satisfied with their service and work. On this occasion and with perfect timing, our central heating system packed up just as the weather was turning very cold. I phoned Premier Heating late in the afternoon and they were immediately onto it. Firstly by trying to rectify the problem, which initially they thought could be a reset issue, with me over the phone. Once they realised it was something more fundamental, they sent an engineer around the next day to diagnose the problem. New parts were ordered and as soon as they arrived they came back the same day to carry out repairs and to get the heating working. Throughout they were very helpful and provided great customer service. We always find Premier Hearting to be very professional and very pleasant to deal with.

We have been customers of Premier Heating for around thirty years. They upgraded our central heating system and installed a new boiler when we moved into our current house, and have serviced the system ever since. This boiler served us extremely well, but this month we got Premier Heating to replace it, along with four of our original radiators, and install new thermostatic valves on all the radiators. As usual, all dealings with the company were very professional and reassuring. We were given fully costed options at the estimation stage, questions were answered clearly, and the installation was carried out to a very high standard, extremely cleanly, by a very knowledgeable and friendly installation engineer. Overall we were once again very impressed with the level of service.

Replacement and installation of new gas boiler along with changing other parts of the system including thermostatic radiator valves, motorised valves and pumps. The initial estimate was helpful and identified potential problems along with proposed solutions. The installation was carried out efficiently with explanations at every stage. The engineer was helpful and a very tidy worker. The new controls and changes were explained in detail. The house was left tidy and clean. The work was carried out as per schedule and came in on budget with an effectively working system.

We use Premier Heating for regular gas servicing, they are always prompt and efficient. Now we used them them to fit a replacement boiler and upgrade. The lead time to do the job was short, and all work was completed without any issues, as specified on the quote and within the projected time frame. COVID limitations were applied at all times. We would recommend this company to others without hesitation, we have never had any issues with their service.

I cannot praise Premier Heating enough for their work replacing our boiler and other small parts of our C.H. system. From quotation to completion, everything was done with meticulous care and attention to detail, and with the aim of keeping us, the customers involved and on board. The work began on the date and exactly at the time agreed and was carried out well within the schedule. The trader was cheerful, tidy, skilful and took care to explain each stage of the work to us. We cannot praise him enough. Having committed to the work with more than a little trepidation, I can say that our fears of uncertainty and disruption totally were ill-founded.

New gas install requiring everything from gas pipes to new gas boiler, supply and fitting of same, new flue, new hot water cylinder, new header tank, new valves to skirting heating (installed in ‘70s), new heating and hot water programmer, removal of old oil boiler and flue, capping off oil supply from tank and making good. Every aspect of this work was done with thought, care and to an exceptionally high standard, from the quotation through to the install itself. Sound advice and recommendations, given that the majority of the central heating was originally installed in the 1970’s. The heating engineers arrived on time and worked diligently throughout. We were never left without hot water and we were only without heating for two days. Fantastic! Lovely people to have around, especially in these difficult times. Felt safe and confident in their work. When the work was complete, Mick ran through how things worked and what was what with the new system. We were given a really nicely presented file with the installation manuals, user instructions and other pieces of information, together with a little magnetic Premier Heating gas cabinet key/radiator bleed key (nice touch). Let’s not forget the backup team in the office who are helpful and lovely to deal with also. We have absolutely no hesitation in recommending Premier Heating.

Premier Heating fitted and re-sited a large new boiler and replaced several system components including all TRVs. The quotation process was very helpful and thorough. Work started on the day/time promised, finishing a day early. The engineer worked very diligently, produced a very tidy installation and, at completion, everything worked well. He was courteous, helpful and very Covid-aware. Overall, it was a very good experience for us.

Premier Heating Surrey fitted a new boiler and hot water cylinder - their engineer came when they said they would and was installation was slightly quicker than anticipated and works very well. We had a couple of minor snags which were professionally dealt with and it was a good job done.

Absolutely nothing negative to say about the enquiry handling, estimate or fitting. Work was started on the intended date and finished on the date promised at inception. Tidy, accurate and working.

Premier Heating were excellent from start to finish. We had all bar one of our radiators and valves replaced and a new circulating pump. The estimator was very helpful in helping us decide what we needed and did not try to sell anything extra. Both he and the fitter turned up exactly at the time agreed and were friendly and efficient. The invoice was exactly as agreed. They left no mess whatsoever. We are very happy with the radiators and I would definitely recommend this company. The cost was as expected and similar to other quotes.

Thank you to Mick & Alan. Premier was professional, tidy, on time, and all delivered with care while giving sound advice as they worked through the job. Their invoice matched the fixed quotation - so all good. We had an old central heating system replaced - we're delighted to recommend Premier.