Premier Heating Surrey Ltd

Premier Heating have serviced my Worcester Greenstar boiler annually since I moved here in 2020. Their engineers have all been thorough, pleasant and helpful. I have been given good advice on how to use the controls in the most energy-saving way. The office is extremely efficient, the engineers arrive within the expected time frame, and I give the Company the highest possible recommendation.

We have used Premier Heating for many years and we have always been very satisfied with their service and work. On this occasion and with perfect timing, our central heating system packed up just as the weather was turning very cold. I phoned Premier Heating late in the afternoon and they were immediately onto it. Firstly by trying to rectify the problem, which initially they thought could be a reset issue, with me over the phone. Once they realised it was something more fundamental, they sent an engineer around the next day to diagnose the problem. New parts were ordered and as soon as they arrived they came back the same day to carry out repairs and to get the heating working. Throughout they were very helpful and provided great customer service. We always find Premier Hearting to be very professional and very pleasant to deal with.

We have been customers of Premier Heating for around thirty years. They upgraded our central heating system and installed a new boiler when we moved into our current house, and have serviced the system ever since. This boiler served us extremely well, but this month we got Premier Heating to replace it, along with four of our original radiators, and install new thermostatic valves on all the radiators. As usual, all dealings with the company were very professional and reassuring. We were given fully costed options at the estimation stage, questions were answered clearly, and the installation was carried out to a very high standard, extremely cleanly, by a very knowledgeable and friendly installation engineer. Overall we were once again very impressed with the level of service.

Replacement and installation of new gas boiler along with changing other parts of the system including thermostatic radiator valves, motorised valves and pumps. The initial estimate was helpful and identified potential problems along with proposed solutions. The installation was carried out efficiently with explanations at every stage. The engineer was helpful and a very tidy worker. The new controls and changes were explained in detail. The house was left tidy and clean. The work was carried out as per schedule and came in on budget with an effectively working system.

We use Premier Heating for regular gas servicing, they are always prompt and efficient. Now we used them them to fit a replacement boiler and upgrade. The lead time to do the job was short, and all work was completed without any issues, as specified on the quote and within the projected time frame. COVID limitations were applied at all times. We would recommend this company to others without hesitation, we have never had any issues with their service.

I cannot praise Premier Heating enough for their work replacing our boiler and other small parts of our C.H. system. From quotation to completion, everything was done with meticulous care and attention to detail, and with the aim of keeping us, the customers involved and on board. The work began on the date and exactly at the time agreed and was carried out well within the schedule. The trader was cheerful, tidy, skilful and took care to explain each stage of the work to us. We cannot praise him enough. Having committed to the work with more than a little trepidation, I can say that our fears of uncertainty and disruption totally were ill-founded.

New gas install requiring everything from gas pipes to new gas boiler, supply and fitting of same, new flue, new hot water cylinder, new header tank, new valves to skirting heating (installed in ‘70s), new heating and hot water programmer, removal of old oil boiler and flue, capping off oil supply from tank and making good. Every aspect of this work was done with thought, care and to an exceptionally high standard, from the quotation through to the install itself. Sound advice and recommendations, given that the majority of the central heating was originally installed in the 1970’s. The heating engineers arrived on time and worked diligently throughout. We were never left without hot water and we were only without heating for two days. Fantastic! Lovely people to have around, especially in these difficult times. Felt safe and confident in their work. When the work was complete, Mick ran through how things worked and what was what with the new system. We were given a really nicely presented file with the installation manuals, user instructions and other pieces of information, together with a little magnetic Premier Heating gas cabinet key/radiator bleed key (nice touch). Let’s not forget the backup team in the office who are helpful and lovely to deal with also. We have absolutely no hesitation in recommending Premier Heating.

Premier Heating fitted and re-sited a large new boiler and replaced several system components including all TRVs. The quotation process was very helpful and thorough. Work started on the day/time promised, finishing a day early. The engineer worked very diligently, produced a very tidy installation and, at completion, everything worked well. He was courteous, helpful and very Covid-aware. Overall, it was a very good experience for us.