Premier Heating Surrey Ltd

Premier Heating Surrey fitted a new boiler and hot water cylinder - their engineer came when they said they would and was installation was slightly quicker than anticipated and works very well. We had a couple of minor snags which were professionally dealt with and it was a good job done.

Absolutely nothing negative to say about the enquiry handling, estimate or fitting. Work was started on the intended date and finished on the date promised at inception. Tidy, accurate and working.

Premier Heating were excellent from start to finish. We had all bar one of our radiators and valves replaced and a new circulating pump. The estimator was very helpful in helping us decide what we needed and did not try to sell anything extra. Both he and the fitter turned up exactly at the time agreed and were friendly and efficient. The invoice was exactly as agreed. They left no mess whatsoever. We are very happy with the radiators and I would definitely recommend this company. The cost was as expected and similar to other quotes.

Thank you to Mick & Alan. Premier was professional, tidy, on time, and all delivered with care while giving sound advice as they worked through the job. Their invoice matched the fixed quotation - so all good. We had an old central heating system replaced - we're delighted to recommend Premier.

During its annual servicing our boiler was found to be unsafe and as such deemed unsafe for further use, which meant no hot water! However Premier Heating treated it as a matter of urgency and within a day or two were able to fit the new Worcester boiler, guaranteed for ten years and highly recommended by Which? The engineer arrived earlier than the appointed time, presentable and very pleasant. He was extremely courteous and knowledgeable and was able to give us hot running water after the first day, which he said was a priority as the weekend was looming. Any mess was cleared up and the installation lasted two days from beginning to end, which included an additional flushing out the radiators. Everything was explained together with maintenance after installation. The price was as quoted and I liked the fact that they contribute £100 to a water charity for every boiler they fit. They turned, what could have, a stressful situation into a pleasant one! The flowers sent to us by Premier Heating afterwards came as a very pleasant surprise. It is rare to receive five star customer care these days but Premier Heating rose to the challenge! Thank you.