Premium Heating and Plumbing Ltd

I was very impressed with their quick responses both in giving a quote and carrying out the installation. They arrived when promised and the team were pleasant, careful and enthusiastic. The back office works well too and were quick to respond on the telephone.

I would highly recommend this company. They turned up to quote for the job on the day prescribed. The quote for the work was received within two days. A date and time was agreed for the work. The engineer advised the day before what time they would arrive. The work was completed to specification and the work space was left clean and tidy.

Excellent work - they didn't stop all day. Professional, considerate and tidy. Joe and Tommy are a credit to the firm. Left the house exactly as they found it - wouldn't have known they had been.

I’ve used Premium Heating for the past 3 years for Gas Safety Checks on my rented property. They also fitted a new boiler and removed the old back boiler and water tank from the property. They are reliable, professional, reasonably priced and the engineers are always polite and on time. I can’t recommend them highly enough.

From initial contact through to completion, very efficient and courteous. New central heating boiler and associated works was undertaken to the agreed schedule and budget.

I've struggled to find reliable traders over many years, but post-lockdown it's even worse. I understand that sole traders may have lots on their plate, but is it really SO hard to say 'I'm too busy, sorry'. Instead, they promise to do things and then don't. FOUR plumbers have let me down in the last few weeks. Only ONE had the sense to say 'I'm too busy'. They even turn up to inspect and then fail to quote, which is just a waste of their time AND mine. IN TOTAL CONTRAST: Premium Heating and Plumbing answered the phone immediately. Apologised that it would be a week before they could come out due to vacations, booked an actual appointment with a time slot (8am-10am) for a boiler service, turned up on time, were polite and efficient, and whilst I'm not a gas engineer, appear to have done a thorough job, filled in the warranty card and emailed a full breakdown of the work they had done in detail - like you would get for a car service. Then offered to send a reminder appt. for the next boiler check in 12 months' time. Thoroughly professional, by far the best I have come across. They will be my first call from now on.

Barry serviced our boiler. Established a good rapport. Judged him to be trustworthy, competent, reliable, helpful and completed the service appropriately. We considered the service was good value for money and promptly rang in to book a service for a family member. We have heard so much about engineers being unreliable and spinning yarns about needing new boilers when the work wasn't necessary, we were very pleased with Barry and the company that employs him. Good receptionist service too and easy booking system. Can recommend without reservation.

I contacted a total of 7 companies in my local area. Of those, Premium were quickest to provide visit/quote and their quote was also cheapest. My entire heating system needed replacing, all pipework, radiators and boiler and obviously I was expecting very significant upheaval for the 5 days installation period. The engineers, Joe & Colin are really nice guys and really expert tradesmen. On their arrival on Monday 21/6/2021 we walked through the job and explained what we wanted and through the week they kept us informed of progress and gave us options / advice when minor changes had to be made to the original plan. At the end of each working day they cleared up and vacuumed to ensure minimal disruption for us. At the end of the job the minor remedial works such as plastering around flue and re-bricking the old flue were carried out with the same professionalism as the system installation. We are very pleased with the new system and shower and would recommend Premium to anyone. Thanks again to Joe & Colin for delivering such a great job. Gerry

This is the third time we have used Premium Heating and Plumbing. This time we had a gas fire removed and disposed of. We had a visit and a quote before arranging the work. The heating engineer arrived on time taking Covid measures. Without fuss, he provided a good service in removing the fire, cleaned up, and fitted a temporary good quality cover. We were very pleased with the work which was done for a reasonable price.

Friendly service efficient work. Arrived on site within time slot. Work carried out without complications. Price a bit expensive.