Premium Heating, Plumbing & Cooling Ltd

Brilliant. Very good local company - attention to detail and a personal service over and above what one would get from a large company. Great workmen - very accommodating, personable and polite and good workers. Great office staff - very good on the phone. 100% Recommendation.

I can not recommend them enough. From the initial quote, dealings were really easy. They turned up on time, clear communications and explanations of the job, super efficient with paperwork and genuinely a great group of lads. Felt very comfortable with them in our home, have done a great job and have no hesitation recommending them.

The engineer (Joe) was punctual, friendly, professional and very tidy. We are very pleased with the work done. They also have an easy and professional booking system. Very pleased - would happily use again.

I was very impressed with their quick responses both in giving a quote and carrying out the installation. They arrived when promised and the team were pleasant, careful and enthusiastic. The back office works well too and were quick to respond on the telephone.

I would highly recommend this company. They turned up to quote for the job on the day prescribed. The quote for the work was received within two days. A date and time was agreed for the work. The engineer advised the day before what time they would arrive. The work was completed to specification and the work space was left clean and tidy.

Excellent work - they didn't stop all day. Professional, considerate and tidy. Joe and Tommy are a credit to the firm. Left the house exactly as they found it - wouldn't have known they had been.

I’ve used Premium Heating for the past 3 years for Gas Safety Checks on my rented property. They also fitted a new boiler and removed the old back boiler and water tank from the property. They are reliable, professional, reasonably priced and the engineers are always polite and on time. I can’t recommend them highly enough.

From initial contact through to completion, very efficient and courteous. New central heating boiler and associated works was undertaken to the agreed schedule and budget.

I've struggled to find reliable traders over many years, but post-lockdown it's even worse. I understand that sole traders may have lots on their plate, but is it really SO hard to say 'I'm too busy, sorry'. Instead, they promise to do things and then don't. FOUR plumbers have let me down in the last few weeks. Only ONE had the sense to say 'I'm too busy'. They even turn up to inspect and then fail to quote, which is just a waste of their time AND mine. IN TOTAL CONTRAST: Premium Heating and Plumbing answered the phone immediately. Apologised that it would be a week before they could come out due to vacations, booked an actual appointment with a time slot (8am-10am) for a boiler service, turned up on time, were polite and efficient, and whilst I'm not a gas engineer, appear to have done a thorough job, filled in the warranty card and emailed a full breakdown of the work they had done in detail - like you would get for a car service. Then offered to send a reminder appt. for the next boiler check in 12 months' time. Thoroughly professional, by far the best I have come across. They will be my first call from now on.

Barry serviced our boiler. Established a good rapport. Judged him to be trustworthy, competent, reliable, helpful and completed the service appropriately. We considered the service was good value for money and promptly rang in to book a service for a family member. We have heard so much about engineers being unreliable and spinning yarns about needing new boilers when the work wasn't necessary, we were very pleased with Barry and the company that employs him. Good receptionist service too and easy booking system. Can recommend without reservation.