Premium Heating and Plumbing Ltd

I've struggled to find reliable traders over many years, but post-lockdown it's even worse. I understand that sole traders may have lots on their plate, but is it really SO hard to say 'I'm too busy, sorry'. Instead, they promise to do things and then don't. FOUR plumbers have let me down in the last few weeks. Only ONE had the sense to say 'I'm too busy'. They even turn up to inspect and then fail to quote, which is just a waste of their time AND mine. IN TOTAL CONTRAST: Premium Heating and Plumbing answered the phone immediately. Apologised that it would be a week before they could come out due to vacations, booked an actual appointment with a time slot (8am-10am) for a boiler service, turned up on time, were polite and efficient, and whilst I'm not a gas engineer, appear to have done a thorough job, filled in the warranty card and emailed a full breakdown of the work they had done in detail - like you would get for a car service. Then offered to send a reminder appt. for the next boiler check in 12 months' time. Thoroughly professional, by far the best I have come across. They will be my first call from now on.

Barry serviced our boiler. Established a good rapport. Judged him to be trustworthy, competent, reliable, helpful and completed the service appropriately. We considered the service was good value for money and promptly rang in to book a service for a family member. We have heard so much about engineers being unreliable and spinning yarns about needing new boilers when the work wasn't necessary, we were very pleased with Barry and the company that employs him. Good receptionist service too and easy booking system. Can recommend without reservation.

I contacted a total of 7 companies in my local area. Of those, Premium were quickest to provide visit/quote and their quote was also cheapest. My entire heating system needed replacing, all pipework, radiators and boiler and obviously I was expecting very significant upheaval for the 5 days installation period. The engineers, Joe & Colin are really nice guys and really expert tradesmen. On their arrival on Monday 21/6/2021 we walked through the job and explained what we wanted and through the week they kept us informed of progress and gave us options / advice when minor changes had to be made to the original plan. At the end of each working day they cleared up and vacuumed to ensure minimal disruption for us. At the end of the job the minor remedial works such as plastering around flue and re-bricking the old flue were carried out with the same professionalism as the system installation. We are very pleased with the new system and shower and would recommend Premium to anyone. Thanks again to Joe & Colin for delivering such a great job. Gerry

This is the third time we have used Premium Heating and Plumbing. This time we had a gas fire removed and disposed of. We had a visit and a quote before arranging the work. The heating engineer arrived on time taking Covid measures. Without fuss, he provided a good service in removing the fire, cleaned up, and fitted a temporary good quality cover. We were very pleased with the work which was done for a reasonable price.

Friendly service efficient work. Arrived on site within time slot. Work carried out without complications. Price a bit expensive.

Very noisy heating system, problem of a faulty valve quickly identified and replaced. Prompt efficient service.

Premium Heating installed an underfloor electric heating system in our conservatory. Excellent job. Kept to schedule, communicated well and minor problem quickly resolved. Would use them again. Good value for money.

Excellent work carried out by Premier Heating & Plumbing. Barry came to the house and accessed the problem. He discussed the proposal in detail and followed up with a written quotation. Andy arrived on the agreed date to replace the shower pump with a negative head pump and upgraded the pipework in compliance with the manufacturer's specification. Very professional, an exceptional result. Will certainly recommend the business to friends and family.

We found the team to be friendly, courteous and professional. They worked efficiently, whilst trying to accommodate our needs whilst we were at home during the work. We were kept updated on what they were doing and when. Very neat job done, all works perfectly, would highly recommend Premium Heating and Plumbing Limited

First time we have tried Which? Trusted Trader, and felt well pleased. We needed some plumbing work done and had put it off due to Covid. However three weeks on from our first jab we felt safer to have a stranger in our house. On 'phoning, spoke to a knowlegable and friendly person, who emailed a quote for two of the three jobs, saying they would need to see the problem before giving the third quote. Agreed to their doing the jobs a few days ahead. Job three suddenly became urgent. Premium needed only about 15 minutes to arrange to do the urgent job more quickly, without quoting. Plumber arrived on time wearing mask and sorted out the urgent problem. Friendly and professional. A few days later a second plumber arrived on time wearing a mask. Did both jobs properly. Again friendly and professional. Then we awaited invoice asking ourselves if we would receive a major bill for the unquoted emergency job. What a relief when the invoice arrived and we were charged a very fair price for the emergency part of the work. We will definately use Premium in the future, and as a result of using Which? Trusted Trader will use the site again for other types of work as well.