Priority Stairlifts

I contacted Priority Stairlift because of their Which? recommendation. I was not disappointed. It was easy to contact the company and there was no sales -pressure. The date and time of the installation was adhered to, and the installer gave great care to the property. I was impressed with the attention to detail and the reasons given to which side of our curved stairs should be used. There were no problems before, during and after the installation. It was also possible to contact Priority Stairlift after the installation for one or two questions which was to do with an extended warranty from the make of the stairlift. There were no problems with the installation and the care manager made personal visits before and after the stairlift was installed. It is also possible to make contact with the manager should problems arise.

From start to finish this company can only be described as first class. The ordering, fitting and subsequent follow up visit by Sarah was spot on and a rarity today, I felt like a special customer who was dealt with concern and respect. In conclusion I can fully recommend this company

Excellent service, first Sarah came to see us and explained everything she recommended which lift was best for our needs, we discussed a date and time for installation. The lads arrived on time the stairlift didn't take long to install, then, they explained fully how to work the stairlift and left a number to ring anytime, if you had any questions I would highly recommend Priority Stairlift

We got a reconditioned straight stairlift for our mum at a reasonable price. It looks practically new and all comes with 12 months warranty and one free service. They listened, not pushy, and all done with quick turnaround. Thank you!

Email sent after reading in local magazine. I am NOT good on the phone and explained this. Sarah emailed back suggesting appt times. Met and discussed, measured, brochures left with me...no pressure at all, friendly and knowledgeable about products. So pleased with the engineers, polite, tidy and demonstrated how to use the lift which is so well positioned for me. Book and leaflet information left. I am so happy I read the article!

My mother needed a stair lift installed due to having Parkinson's. We had been on a waiting list with the council for almost a year, but were no further on. I contacted Age UK, and they recommended Priority Stair lifts. They came out and provided a price, and the stair lift was installed within a few days of order. The installers were very professional and friendly, leaving no mess. The company even sent a bunch of flowers to say thank you to my mother for the order. I can't say that about many tradespeople.

I wanted a stairlift for my husband and was recommended by a friend to get in touch with Priority Stairlifts. So glad I did. They were brilliant from start to finish. Sarah called the next day after making a telephone call to them and explained the easiest and cheapest option. It meant altering the top stair tread which my son in law did for me and this enabled us to have a straight rail installed. She was so patient with my husband as well and explained everything to him and how much safer he would be. He had been quite stubborn saying he did not need one - a man thing obviously!! There was no pressure at all but I knew at once I would be happy to let them fit a stairlift for us. Another phone call to Sarah to say we were ready and within 3 days Josh came along and fitted the stairlift very quickly and efficiently. He then very patiently explained to my husband how it worked and spent time showing him how to go up and down again. So one stubborn man is now a happy man. Thank you Priority Stairlifts.

Needing a stairlift as a matter of urgency due to riskiness of partner using stairs, contacted company on 12th May; appointment made by Sarah for following day at which possibilities discussed, price quoted and accepted and an installation date agreed for the 14th pm. Excellent communication throughout between installers and us. Plus an alternative idea for partner to use the top two stairs which had caused him problems. Plus, a telephone call the morning following installation to check that we had managed to use the stairlift on our own the previous evening. I never expected to get something installed so quickly and it has reduced the level of worry for me and my partner considerably.

Excellent Company. Sarah visited me on a Friday, explained the options and left a quotation with me. There was no pressure or hard sell. I placed the order the following Tuesday and the lift was fitted on the Thursday. Josh arrived on time to fit the lift. He demonstrated the use of the lift and advised me to contact them with any query or problem. Great service

I had a stairlift supplied and fitted by this firm & cannot praise them enough . From my first call to make enquiries about stairlifts through to the final installation, all the staff that I had dealt with were polite , respectful and patient with my wife and I , even though some of the questions may have seemed a bit daft . They could not do enough to make sure my wife and I were happy with all the information and service . All I can say is WELL DONE TO JOHN , SARA AND JOSH for the excellent JOB .

Josh came to fit my stairlift, he was very polite and knowledgeable. Took him 2 hours and he explained how to use it and cleaned up after him . I am very pleased with the work he did .I would use this company again .Also I would recommend them to my friends.

I needed a lift in quickly for my mum post hip replacement surgery. Sarah responded quickly, was able to do a site visit around my availability. And fit the stairlift the following week. The fitter was lovely, quiet, thorough (and hoovered up when he’d done!). In all it was a really good experience, which is exactly what you need when under pressure. Sarah visited mum after the lift was in, to make sure everything was ok, and turned up to that appointment with flowers for mum. 5stars. Thank you.

Our experience from start to finish was excellent. Sarah gave us all the information we needed in a friendly but professional way. The installation was completed in a matter of days by Tommy who was equally efficient and pleasant. I would definitely recommend this company.

It was a delight to be customer of Priority Stairlifts. Sarah and Josh were very friendly, professional and kept us informed throughout the installation. All of our questions were answered in a courteous and helpful manner. Nothing was to much trouble. Their after sales customer service is sublime and second to none. Thank you.

I had a stairlift installed on 18.02.25. It was installed within 1 hour of the installer arriving. It was installed in a courteous and professional manner. The work was done as per agreed budget and schedule. Nothing was too much trouble for the company. The company representative was a lovely bubbly lady called Sarah. She explained everything concerning a stairlift. She has followed up with a lovely visit to drop off a lovely bunch of flowers and a box of chocolates. I haven't had anything go wrong. I would recommend Priority Stairlifts 100%

Reached the point of pain versus stubbornness and decided to buy stairlifts. I chose Priority following good reports from a relative. I'm not going to say more than if you want a masterclass in how a business should perform - then this is it. The installation was like watching an artist at work. And, yes the chair did fit my narrow stairs. Totally happy experience.

Sarah was prompt she gave us all available options and information. We were then left to discuss with the family on what we wanted. Once the order was placed we were kept informed at all stages which happened quickly. The engineer arrived on time and was friendly and informative. On completion of the installation everywhere was cleaned up and he gave me a demonstration on working the lift and handbook We are highly satisfied with the service we received.

Work carried out very quickly and professionally. Happy with process from start to finish. Would highly recommend.

My 93 year old independent mum had a stairlift fitted today and the whole process has been excellent. Initial enquiry was with Sarah who made an appointment to visit my mum, she measured up, chatted about what mum needed and wanted, listened and then advised on a re-conditioned stairlift and gave a price there and then. No pressure to buy, she left and followed up with a written quote a few days later. Once we had decided to go ahead we called Sarah and she booked us in straight away and in less then a week. Josh called in advance on the day and was excellent in installation, showing my mum and me how to use the stair lift. He was quick, professional and no mess. Highly recommend this company.

From the start Priority Stairlifts were friendly and professional, we were put at ease straight away. There was no pressure selling just pleasant knowledgeable discussion. We were so comfortable we did not look anywhere else. It was fitted a few days after we placed the order. The young gentleman fitted it quickly and neatly. No mess. Now we use it all the time.

From the moment we spoke to Sarah at Priority Stairlifts we felt at ease. We have received excellent and friendly service. Josh installed the stairlift and was pleasant, polite and explained the instructions very clearly. Very professional. We would definitely recommend Priority Stairlifts.

My parents stairlift broke down one evening..my Mum rang the next day and thankfully a lovely young man called josh was sent over within the hour..very polite and certainly knowledgable about his job..He fixed the stairlift there & then and ordered a new one..as it was BH they couldn't fit the new one until the folliwing week but no problem at all..as the old one held out..josh is a very polite and professional young man and an absolute asset to the company..can't thank the company enough as my parent rely on the stairlift so much..Many thanks for Fantastic service..

Very pleased with our stairlift. The initial survey and discussion was clear and covered all our concerns. A date for installation was set a week ahead. On the day the installer turned up on time and completed the installation efficiently with no mess and explained everything we needed to know. The aftercare visit was appreciated.