We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice

Endorsed by

Which

?

Trusted Traders

Pro-Heat Plumbing & Heating Limited

Profile thumb showroom

4.9

63 Reviews

Opening Hours
Today - 07:30–17:30
  • Monday 07:30–17:30
  • Tuesday 07:30–17:30
  • Wednesday 07:30–17:30
  • Thursday 07:30–17:30
  • Friday 07:30–17:30
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jul 2019

About

Pro-Heat are your number one choice for all your plumbing and heating requirements in the NEWARK and GRANTHAM areas. Gas Safe and OFTEC registered, we are proud to be Worcester-Bosch accredited installers and offer extended guarantees of up to 12 years on selected gas boiler installations, including LPG, and 8 years on oil boiler installations.

Based in Newark-on-Trent, Nottinghamshire we are ideally placed to cover the whole of the East Midlands.

From a boiler service to a full heating system, dripping tap to bathroom installation, our friendly and professional staff always work to the highest standards.

We offer full plumbing and heating maintenance plans. Call us to discuss how we can protect your home plumbing and help prevent costly repairs.

Ask us about our flexible payment options including interest free credit and "buy now pay later" options on new boiler installations.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Underfloor heating
    • Boiler repair
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
63 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Absolutely horrendous experience with this rude, inept company!
Customer Service
Quality
Value
Where to begin! I have a boiler which is a few years old at my rented house which I booked to have its annual service with Pro-heat. I have never had any problems with the boiler. After the boiler was serviced, and signed off as being safe, a catalogue of disasters happened. When the engineer left, the pressure was on 3 and one of the valves was left open. My tenant (who understandably knew nothing about boilers) noticed these 2 things but didn't realise they were so significant. The hot water stopped working, the pressure was all over the place, there was a leak from the outside pipe, and water was coming through the ceiling above the shared passage. Fortunately, there was a plumber at the house next door, and he confirmed that the leak was coming from a burst pipe in the bathroom, which was due to the erratic pressure of the boiler. He noticed that the valve was open, and shut it immediately as he said it should not be open. On reporting the above to Pro-heat, I was aggressively spoken to and called a liar. They blamed my tenant for breaking the boiler, and refused to accept any responsibility. After a very unpleasant 30 mins, they agreed to go back and look at the boiler. They turned up for 15 minutes, were very angry and aggressive, and made her feel very uncomfortable. I have since learnt that they left a valve open on a boiler in a house on the next street (exactly the same as our problem) and that when they complained responsibility was again denied! AWFUL!
Customer in Nottinghamshire Posted on 15/04/2021 , work completed 25/02/2021
Obscure Problem - Sorted!
Customer Service
Quality
Value
My 6-yr old Worcester Bosch Oil Boiler developed an intermittent but frequent fault which, in the end, needed a boiler reset every 5 minutes or less. It had also started making an odd sound immediately after shutting down. Pro-Heat's man, Charlie, had never seen anything like the intermittent but, with a couple of phone calls to an equally confused WB engineer, persevered to narrow the fault down to the capacitor, and the odd sound to the oil pump bearing. He ordered the parts, came back, and replaced both the capacitor and the new pump. The boiler now works as advertised, stays on when it's told to and not only shuts down when asked but shuts up too! Thanks Charlie and well done Pro-Heat.
Customer in Lincolnshire Posted on 01/03/2021 , work completed 08/02/2021
Fast efficient and competitively priced service
Customer Service
Quality
Value
Boiler would not fire and despite no availability managed to divert an engineer to us at the end of the day. Sorted at a very friendly price. Great job.
Customer in Nottinghamshire Posted on 04/02/2021 , work completed 02/02/2021
The trader replied (on 18/02/2021)
Hello Happy to help and get you back up and running. Team Pro-Heat
Boiler Service
Customer Service
Quality
Value
We selected Pro-Heat as they were recommended by the manufacturers of our underfloor heating. Arrived promptly and carried out the work efficiently. Good to find a reliable supplier.
Customer in Nottinghamshire Posted on 13/01/2021 , work completed 11/01/2021
The trader replied (on 18/02/2021)
Hi. Glad to be of help. Many thanks for your recommendation. Pro-Heat
3 Port valve head replaced
Customer Service
Quality
Value
Rang Pro-Heat explaining there was a fault with central heating. Engineer arrived and was quick to diagnose a replacement of a 3 port valve head was needed. The part was fitted and the system was working again. Very pleased with everything, many thanks to Jack for his excellent work and communication.
Customer in Nottinghamshire Posted on 27/10/2020 , work completed 22/10/2020
The trader replied (on 06/11/2020)
Hi Many thanks for your endorsement and that we were able to get you back up and running with minimal fuss. I will pass your kind comments on to Jack. Pro-Heat
Annual Boiler Service
Customer Service
Quality
Value
Have used Pro-Heat for our boiler service for a number of years. Always arrive on time and carry out the work efficiently at a reasonable price. Very pleased. Ray Clarke
Customer in Nottinghamshire Posted on 20/10/2020 , work completed 13/10/2020
The trader replied (on 06/11/2020)
Thank you Mr Clarke. Glad to hear we are continuing to meet expectations. Team Pro-Heat
1st time I have used Pro-Heat
Customer Service
Quality
Value
They arrived on time, completed the small job quickly and at a reasonable cost. I will definitely use this company again,
Customer in Nottinghamshire Posted on 24/09/2020 , work completed 23/09/2020
The trader replied (on 06/11/2020)
Thank you. Pro-Heat
Can not speak highly enough about the service provided.
Customer Service
Quality
Value
The engineer was on time and even put disposable covers over his shoes before entering the house. A gas boiler safety check was performed and even a gas pressure check to make sure there were no leaks inside the property. A minor gas pressure drop was detected and a leak under the hob was found and rectified. Very pleased with the service and would highly recommend Pro-Heat to anyone.
Customer in Nottinghamshire Posted on 19/06/2020 , work completed 18/06/2020
The trader replied (on 06/11/2020)
Thank you so much for your positive comments. This really goes to show the importance of boiler servicing and gas inspections to ensure everything is safe within the home. Team Pro-Heat
Boiler replacement
Customer Service
Quality
Value
For years we have had different plumbers and contracts to service our boiler. It has taken time and effort to find people to do it or the regular contract had to be chased every year. At last we have found a company that does what it says it will do . The service was prompt, efficient and honest. Both Darren and Jack turned up on or before the appointment time and worked cleanly and efficiently. We ended up opting for a new boiler but were never pushed to do so, we felt the repair on an 11 year old boiler would be better invested in a new one. Both men were extremely polite, cleaned up well and left no damage anywhere in the property. We are delighted with their work.
Customer in Nottinghamshire Posted on 28/02/2020 , work completed 26/02/2020
The trader replied (on 10/03/2020)
Thank you so much for your kind words. I'm personally very pleased that the outcome was a positive one as I understand its always a difficult situation to decide whether to keep on repairing a boiler or change it for new (with a lengthy guarantee) and whilst we will always try to give the best advise we never force any decision that doesn't suit you, the customer. We look forward to seeing you in 12 months for you first free service. Team Pro-Heat.
Same again!!
Customer Service
Quality
Value
I've reviewed before when a new boiler was installed, 5* all perfect. Now a year later, 1st service is due. Reminder email arrives saying service is due, 1 minute call later its booked. Cheerful man turns up bang on time, does service, cleans up and goes off to his next job. What more do you need? No doubt same review will be left this time next year. Lots of people promise a good job, a good price, trained staff etc. Not everyone delivers. These do.
Customer in Lincolnshire Posted on 21/02/2020 , work completed 21/02/2020
The trader replied (on 10/03/2020)
Thank you for your repeat endorsement. We look forward to seeing you in a year and providing the same, if not even better, service again. The Pro-Heat Team.