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Endorsed by Which? Trusted Traders

Pro-Heat Plumbing & Heating Limited

Profile thumb showroom
4.9

66 Reviews

Opening Hours
Today - 07:30–17:30
  • Monday 07:30–17:30
  • Tuesday 07:30–17:30
  • Wednesday 07:30–17:30
  • Thursday 07:30–17:30
  • Friday 07:30–17:30
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jul 2019

About

Pro-Heat are your number one choice for all your plumbing and heating requirements in the NEWARK and GRANTHAM areas. Gas Safe and OFTEC registered, we are proud to be Worcester-Bosch accredited installers and offer extended guarantees of up to 12 years on selected gas boiler installations, including LPG, and 8 years on oil boiler installations.

Based in Newark-on-Trent, Nottinghamshire we are ideally placed to cover the whole of the East Midlands.

From a boiler service to a full heating system, dripping tap to bathroom installation, our friendly and professional staff always work to the highest standards.

We offer full plumbing and heating maintenance plans. Call us to discuss how we can protect your home plumbing and help prevent costly repairs.

Ask us about our flexible payment options including interest free credit and "buy now pay later" options on new boiler installations.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Underfloor heating
    • Boiler repair
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
66 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Full System Installation
Customer Service
Quality
Value
I just thought that I’d write and tell you that I am very happy with the work that the team leader and his team have done for me. As this house was built in the early 1800’s and has never had a central heating I’m sure that it presented a few problems, however, the team got on and made a superb job of fitting a complete system from oil storage tank to fitting of flat panel radiators and outdoor boiler. The guys were particularly kind, sympathetic and accepting of my health problems. I couldn’t have wished for a nicer, more cheerful bunch of guys. I would have no hesitation in recommending “Pro-Heat heating and plumbing” to any other prospective customers. I will copy this E-mail to “Trusted Traders" My damaged light fitting has been fixed with a spare part that I wasn’t sure that I had, so not to worry, it’s all sorted. Thank you all for a job well done. Yours, Dave
Customer in Nottinghamshire Posted on 10/07/2021 , work completed 07/07/2021
Unprofessional and Dangerous
I'll copy below the feedback I gave to my landlord after 2 engineers from this company attended my property over 2 days. "Further to the boiler installation by Pro Heat on Wednesday and Thursday 26th and 27th May 2021 and our 'phone conversation yesterday, I want to list the various issues I raised, formally, in an email, as well as a few more that have come to light since. 1. One (or both) of the engineers used my toilet without asking first. They left faeces in the bowl unflushed at lunchtime and urine marks on the rim. This is unacceptable at any time let alone during a pandemic. 2. Neither engineer wore facemasks. 3. They didn't dust sheet any of the kitchen before drilling holes in the ceiling and wall so every surface is covered in dust at the minimum, some with small gravelly bits from the drilled bricks. 4. The pipe installation above the new boiler is a mess and an eyesore for a residential property. It will need to be boxed in. 5. The pipes they installed under the sink area haven't been clipped and have been left supporting themselves. I have every suspicion that a cheap quote was put in by Pro Heat and thus a cheap job was completed, however this will undoubtedly lead to follow up work being required at a further cost to the owner.". I'd leave 0 stars if that was possible.
Customer in Lincolnshire Posted on 17/06/2021 (Reviewer did not use service)
The trader replied (on 21/06/2021)
Dear Customer Can I firstly say that I wish you had contacted me before leaving this feedback, as all the issues you have raised could very easily have been explained and resolved. I will address the points in turn. 1.Our engineers never use customer toilets. The material in the toilet was in fact sludge from the header tanks that were removed. The engineer judged this to be a better option than a potential spillage taking this through the property. I apologise that the toilet was not cleaned thoroughly but I can assure you it was not faeces. 2.All Pro-Heat employees adhere to current Covid-19 guidelines. (Which is attested in the previous feedback). 3.During installations our engineers always use dust sheets, plastic floor protectors and overshoe covers as appropriate. However, it is inevitable that some dust will be created due to the nature of the work. Apologies if every area was not cleaned thoroughly. 4.The existing pipes above the boiler are clearly a necessity and having reviewed the photos taken by the engineer there's is nothing more we could do within our remit of upgrading the boiler. You are, of course, welcome to box in these pipes if you wish. 5.Not clipping the new pipes under the sink was an oversight and we sent an engineer to rectify this the day after we were made aware via this review being posted. On a general note, i can assure you we do not do "cheap jobs" and that your landlord will not be charged any extra. We are very proud of our work standards.
Amazing service
Customer Service
Quality
Value
A failed tap and an unusual replacement that did not seem to fit the existing space and filter system did not stop the Pro-Heat engineer. I was most impressed by his determination to solve the problem - which he did! He then took the trouble to show me and explain what he had done. Pro-Heat were also very quick to make an initial visit and always either came when they said they would or notified me if there was a delay. The engineers were polite and adhered to Covid security. The cost was also very reasonable. I do not hesitate in recommending them.
Customer in Nottinghamshire Posted on 08/06/2021 , work completed 07/06/2021
The trader replied (on 21/06/2021)
Thank You. Glad we were able to help sort the problem. I will pass your positive comments on to our engineers. Team Pro-Heat
Good value for money, and good work.
Customer Service
Quality
Value
Excellent value for money; also had a radiator installed same day. Previous boiler on its last legs after well over 20 years service, noisy and smelly! New boiler runs well, no where near as noisy. All work completed same day, a 'fitter' returned 2 weeks later to finish off the flue (had to wait for cement to set solid). Had a couple of issues, because when draining radiators, a great deal of water leaked out. To be fair the mess was cleared up, but as I'm a wheelchair-user, it pretty much wrecked that bit of carpet as it became stretched and rucked up and no budget left to replace or have the damage repaired unfortunately. In all my years of experience with plumbers, builders and tradespeople, never ever experienced that before! Yes the carpet's over 20 years, but it did upset me. My advice to consumers, ensure you have something handy to limit that sort of accident. However, despite that, on the whole I'm pleased with the work carried out, done on time, did not cost more than original quote/estimate, and came within budget. Have had the work of many tradespeople over the years, and on the whole I'd say these were pretty competent, and did good work. A fitter returned a day or so later as I had a minor leak from one radiator, so on the whole I'd recommend these, because they listen, are responsive and obviously do good work. One last comment - new boiler and system up and running, hardly hear any sounds from inside the house! Soooooo peaceful.
Customer in Lincolnshire Posted on 03/06/2021 , work completed 22/04/2021
The trader replied (on 21/06/2021)
Thank you for your positive comments and your understanding that this type of work is a major undertaking for both you and us. Whenever issues arise we are always attentive and prompt in our response which I am pleased we demonstrated in this instance. Pro-Heat
Absolutely horrendous experience with this rude, inept company!
Customer Service
Quality
Value
Where to begin! I have a boiler which is a few years old at my rented house which I booked to have its annual service with Pro-heat. I have never had any problems with the boiler. After the boiler was serviced, and signed off as being safe, a catalogue of disasters happened. When the engineer left, the pressure was on 3 and one of the valves was left open. My tenant (who understandably knew nothing about boilers) noticed these 2 things but didn't realise they were so significant. The hot water stopped working, the pressure was all over the place, there was a leak from the outside pipe, and water was coming through the ceiling above the shared passage. Fortunately, there was a plumber at the house next door, and he confirmed that the leak was coming from a burst pipe in the bathroom, which was due to the erratic pressure of the boiler. He noticed that the valve was open, and shut it immediately as he said it should not be open. On reporting the above to Pro-heat, I was aggressively spoken to and called a liar. They blamed my tenant for breaking the boiler, and refused to accept any responsibility. After a very unpleasant 30 mins, they agreed to go back and look at the boiler. They turned up for 15 minutes, were very angry, and made her feel very uncomfortable. I have since learnt that they left a valve open on a boiler in a house on the next street (exactly the same as our problem) and that when they complained responsibility was again denied! AWFUL!
Customer in Nottinghamshire Posted on 15/04/2021 , work completed 25/02/2021
The trader replied (on 05/05/2021)
Dear Customer in Nottinghamshire I am unclear as to why you would leave such a largely untrue and unpleasant review on a public forum when we have been nothing but professional, helpful and sympathetic to your situation. Having serviced the boiler in your tenanted property on Thursday 25th Feb, we left the premises satisfied that the boiler was safe and in good working order. We subsequently discovered that your tenant spotted a potential issue with the boiler on Sunday 28th Feb. Unable to contact us out of hours I can only assume that she contacted you, her landlord, to report the issue. However, the issue went ignored as no attempt was made to contact Pro-Heat so we could help resolve. We were only contacted on the 12th of April, by your tenant, where we agreed to attend on the 14th, that week, to assess the situation and establish a course of action to resolve any issues. Necessary due to the time elapsed. By the time or our 30 minute phone call on the 13th, this appointment had already been booked and confirmed. Our engineer attended at the agreed time and reported back that the tenant was perfectly pleasant with him and at no point expressed any suggestion that she felt uncomfortable or that he was angry towards her. Your suggestion is simply untrue. I am very sorry that you felt our usual considerate, professional approach was not adequate and as a business owner yourself, I'm sure you appreciate the damage false reviews can do to genuine businesses. David Craven MD
Obscure Problem - Sorted!
Customer Service
Quality
Value
My 6-yr old Worcester Bosch Oil Boiler developed an intermittent but frequent fault which, in the end, needed a boiler reset every 5 minutes or less. It had also started making an odd sound immediately after shutting down. Pro-Heat's man, Charlie, had never seen anything like the intermittent but, with a couple of phone calls to an equally confused WB engineer, persevered to narrow the fault down to the capacitor, and the odd sound to the oil pump bearing. He ordered the parts, came back, and replaced both the capacitor and the new pump. The boiler now works as advertised, stays on when it's told to and not only shuts down when asked but shuts up too! Thanks Charlie and well done Pro-Heat.
Customer in Lincolnshire Posted on 01/03/2021 , work completed 08/02/2021
The trader replied (on 05/05/2021)
Thank you. Glad to have got this sorted for you. I will make sure Charlie is aware of your positive feedback. Pro-Heat
Fast efficient and competitively priced service
Customer Service
Quality
Value
Boiler would not fire and despite no availability managed to divert an engineer to us at the end of the day. Sorted at a very friendly price. Great job.
Customer in Nottinghamshire Posted on 04/02/2021 , work completed 02/02/2021
The trader replied (on 18/02/2021)
Hello Happy to help and get you back up and running. Team Pro-Heat
Boiler Service
Customer Service
Quality
Value
We selected Pro-Heat as they were recommended by the manufacturers of our underfloor heating. Arrived promptly and carried out the work efficiently. Good to find a reliable supplier.
Customer in Nottinghamshire Posted on 13/01/2021 , work completed 11/01/2021
The trader replied (on 18/02/2021)
Hi. Glad to be of help. Many thanks for your recommendation. Pro-Heat
3 Port valve head replaced
Customer Service
Quality
Value
Rang Pro-Heat explaining there was a fault with central heating. Engineer arrived and was quick to diagnose a replacement of a 3 port valve head was needed. The part was fitted and the system was working again. Very pleased with everything, many thanks to Jack for his excellent work and communication.
Customer in Nottinghamshire Posted on 27/10/2020 , work completed 22/10/2020
The trader replied (on 06/11/2020)
Hi Many thanks for your endorsement and that we were able to get you back up and running with minimal fuss. I will pass your kind comments on to Jack. Pro-Heat
Annual Boiler Service
Customer Service
Quality
Value
Have used Pro-Heat for our boiler service for a number of years. Always arrive on time and carry out the work efficiently at a reasonable price. Very pleased. Ray Clarke
Customer in Nottinghamshire Posted on 20/10/2020 , work completed 13/10/2020
The trader replied (on 06/11/2020)
Thank you Mr Clarke. Glad to hear we are continuing to meet expectations. Team Pro-Heat