Pro-Heat Plumbing & Heating Limited

Our old oil fired boiler died a death and I couldn't find anyone local so I chanced my luck and went further a field. From my first point of contact over the phone with the office staff, I was given friendly and supportive advice and I was left feeling that at last I had found an exceptional company. Phil their oil engineer came out promptly and advised that we needed a new unit and arranged a meeting with his colleague David as to move this forward. David came out to the house a few days later, sorted the admin and arranged the install 2 days later. Phil turned up bright and early on the day with the new apprentice (a very well mannered and capable young lad) and carried out the removal and install in 8 hours!!! Both the guys were extremely polite, professional and dedicated to ensuring we were in the lap of comfort before they left. The installation was faultless and tidy. Phil is definitely an asset to the company. A few days later, we got a bouquet of flowers and some chocolates delivered to the house, thanking us for the custom. This company set an example in all aspects of customer service from point of inception to the end product that other companies could really learn from. A real team, it seems. I now have a well installed, quality product with 8 years warranty and the peace of mind that it will be serviced correctly and done in a flexible manner beneficial to both parties. Thank you very much. Nick and Lorraine

Having approached Pro-Heat on a Wednesday afternoon, I was absolutely desperate for a boiler to be serviced so that I could complete on a house move as I needed a gas safety certificate. Pro-Heat knew how desperate I was and they could've charged me over the odds due to my situation. However, they didn't, they had an engineer with me within 48 hours and the work was completed so that I could progress with my house move. Not only that, but they charged me the standard price, they didn't inflate the price at all. They provided a top class job, in an amazingly quick time. 100% recommend this firm.

Serviced an old, neglected boiler. Did a great job at a very reasonable price. Very professional company.

No hassle, helpful and fast. Jonathan I think his name was. Great work thanks

Most polite workforce ever dealt with Did a great job taking out very old boiler and fitting new gas system, would recommend

We needed a service and some repair work due to a leaky boiler. The response from Pro-Heat was swift and efficient. The very pleasant engineer, David, identified the problem, ordered the parts, advised us of the cost upfront and returned a couple of days later to repair and service the boiler. All very efficient and a pleasure to deal with the company.

Needed 2 small jobs done on the bathroom toilet. Visit 1 sorted leek and took details of part needed for job 2 Visit 2 fitted new part in ten minutes and was gone. Overshoes worn, polite and helpful, attention to detail, good job done, bill sent via email within a few days. Tradesmen like these are hard to find.

Did an excellent job, fitted a new boiler in the garage, removed the old one that was fitted in the dining room , fitted a new hot water cylinder and thermostat rad valves. Everything from the initial visit, to the quote then installation went perfectly. They were clean and tidy and very professional. It was a two day job but they didn't leave us on day one with no hot water. I would highly recommended them, they are excellent.