Pro-Heat Plumbing & Heating Limited

From quotation to completion of work, a very good experience. The tradesmen completed the work as per the quotation within the agreed time lines. They were courteous and tidy and spent time upon completion taking us through how to set the timer etc. Would not hesitate to recommend Pro Heat Plumbing

Out of three companies who came to quote for the removal of our old gravity fed boiler and hot water tank positioned unhelpfully in the loft we chose ProHeat. They were competitively priced, offered 0% interest finance, a free first boiler service and were reliable in their communication. The two engineers who came worked solidly and efficiently and completed the job in the stated time with the minimum amount of mess and stress - they made a difficult task look easy. From the quote to customer service to the actual engineers we could not fault them and would highly recommend the company...we even received an amazing bouquet of flowers from them after we had signed the job off which was a great surprise; unusual but much appreciated! Thank you ProHeat!

Diagnosis of the problem was quick and the engineer gave a clear explanation of the faults and the recommended work. The subsequent replacement work was carried out for a reasonable price (parts and labour). The engineer visiting always wore boot covers and provided a good description of the work that had been completed. The original fault has been rectified.

Excellent Annual Gas Boiler and Cylinder Service Darren from Pro-heat arrived promptly, worked hard, and was pleasant, cheery and helpful, to carry out our annual gas boiler service. Proheat's communication were excellent, with booking confirmation, explanations of planned works and all questions answered. Their team have all always been skilled, industrious, and knowledgeable, as well as clean and tidy working. Their price is also good value . We are happy to recommend Proheat.

Had Pro Hear twice, first to check the problem, second to repair it. The employee, Charlie Gibson was excellent, arrived when advised and was polite and professional at all times. The job was finished quickly and it works as it should now.

Excellent service from the first time I contacted the Company..The installer (Ryan) turned up at 8.30am on Saturday,and the job was completed by 4.30pm...A pleasant and very skilled installer..More than satisfied with the completed job,and I would certainly recommend this company to anyone needing plumbing work...

James did an excellent job replacing bathroom taps, some of which were almost impossible to remove due to corrosion. However, James overcame these problems and did a very professional job despite space restrictions and completed the work inside the allocated time slot. Very happy with this work.

From beginning to end Proheat were nothing but professional and helpful. Right from the point of quotation, communication was excellent. Great explanations of planned works and all questions answered. The visiting tradesmen were all skilled and knowledgeable and worked very hard. Very thorough job completed to replace and relocate the boiler and clean out the existing radiators. Price seemed very fair after considering several quotes. Clean and tidy working and the team were friendly whilst respectful of being in our home. Charlie, James, Mark and Phil all did a fantastic job and we are extremely pleased with the new warmth in our home. I would not hesitate to recommend Proheat.

From start to finish this company was exceptional. A historical awful experience with another gas company meant we were really nervous about having the 22yr old gas boiler and electric immersion heater replaced in our new house. Yet from the initial meeting with the owner to the work being completed, we couldn’t be more impressed. The engineers arrived on time and worked relentlessly both days to get everything completed to an exceptional standard. The guys were courteous, polite, hard working and amazingly thorough. They left our house so spotless you wouldn’t believe we’d had a major job done. There really isn’t a single thing we could fault. We cannot thank David and his team at pro-heat enough for making this job so painless, and we look forward to using you again in the future. Highly recommended!

The scope of the work was: to replace my old and failing gas boiler with a new smart Worcester Bosch boiler; all the heating controls and lastly, service my HW cylinder. The quotation process was quick and efficient and we discussed several options. Did I get value for money - absolutely. Of course, if you look hard, you might find cheaper options online but having the whole job done, with one (local) company, is so much better. In terms of meeting our agreed schedule and budget, the answer is yes. There were a couple delays, caused by the non-availability of hardware, but the company kept me informed throughout. I am entirely satisfied that Pro Heat did everything they could do, to remain on target. The installation team were clean, efficient and courteous. Support from the main office was effective and polite. I would have no hesitation in recommending Pro Heat of Newark to anyone. Indeed, I already have.