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Pro-Heat Plumbing & Heating Limited

4.9

122 Reviews

Opening Hours
Today -
  • Monday 07:30–17:30
  • Tuesday 07:30–17:30
  • Wednesday 07:30–17:30
  • Thursday 07:30–17:30
  • Friday 07:30–17:30
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jul 2019

About

Pro-Heat are your number one choice for all your plumbing and heating requirements in the NEWARK and GRANTHAM areas. Gas Safe and OFTEC registered, we are proud to be Worcester-Bosch accredited installers and offer extended guarantees of up to 12 years on selected gas boiler installations, including LPG, and 8 years on oil boiler installations.

Based in Newark-on-Trent, Nottinghamshire we are ideally placed to cover the whole of the East Midlands.

From a boiler service to a full heating system, dripping tap to bathroom installation, our friendly and professional staff always work to the highest standards.

We offer full plumbing and heating maintenance plans. Call us to discuss how we can protect your home plumbing and help prevent costly repairs.

Ask us about our flexible payment options including interest free credit and "buy now pay later" options on new boiler installations.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Underfloor heating
    • Boiler repair
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
122 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Excellent work, completed on time and well priced
Customer Service
Quality
Value
Very pleased with service from the initial quote process to boiler installation and follow-up paperwork. Good advice on options during the quote process, a sensible price that compared well with others. The installation work was very professional with the engineer happy to answer any questions. He took care to ensure the work area was protected and gave a thorough explanation of controls and the system when completed. Would be happy to use Pro-Heat again and would recommend them to anyone considering a boiler installation.
Customer in Nottinghamshire Posted on 23/03/2022 , work completed 17/03/2022
The trader replied (on 11/04/2022)
Dear Customer Thank you for your review of our services, it is very much appreciated. We look forward to be able to offering our maintenance services going forward. Team Pro-Heat.
Boiler Service
Customer Service
Quality
Value
First-time user. Made an appointment three weeks delay as a backlog of work. No Problem. On the appointed day no engineer. The office said we should have been notified. New appointment made only to be cancelled later. The third appointment was kept but the following day found thermostat on the boiler had been left on maximum and radiators and hot water were very hot. For disabled occupant could have been dangerous. Small water leak coming from inside the boiler during operation. The engineer attended and rectified. Could have been a better experience.
Customer in Nottinghamshire Posted on 25/11/2021 , work completed 14/10/2021
The trader replied (on 07/12/2021)
Dear Customer I am very sorry you had a less than ideal first experience using Pro-Heat. It is true that we experience very high demand on our services at this time of year but you should not have received any less of a service that we normally offer. I can only hope you are at least reassured that we always prioritise any call-backs for whatever reason and commit to resolve any unfortunate ongoing issues caused. If you are willing to give Pro-Heat an opportunity to show our high level of service we will do our utmost to restore your faith in us. Best Regards David Craven Managing Director
Great service
Customer Service
Quality
Value
I have used Pro-heat 3 times this year from fitting a new oil boiler to supplementary works later including a new outside oil tank and thermostatic values inside. Each time the quoting process was efficient and the works undertaken were all carried out professionally politely and with care and attention to detail. Thoroughly impressed with the whole service and would wholeheartedly recommend the company, from the initial site visit to the completion of the work everyone is friendly, knowledgeable and competent. Its a real pleasure to encounter a company that actually care about the quality of their work. Well done guys! Very happy customer.
Customer in Nottinghamshire Posted on 04/11/2021 , work completed 01/10/2021
The trader replied (on 01/12/2021)
Thank You. Always great to hear of positive experiences and on a variety of work, in this case, in a short space of time with different engineers and team dynamics. Glad we met your expectations. Dave and the team at Pro-Heat.
Excellent work, clean, neat and tidy. Very friendly and professional.
Customer Service
Quality
Value
We had our 17 year old Baxi 105e boiler replaced with a Worcester Bosch 4000 30KW. We had David come on-site to work out the costs and discuss the options available. Very agreeable and pleasant and not pushy at all. Straight away makes you feel good about the company. Once the price was agreed we had the work scheduled in for a 2 day visit as we had other work done at the same time, removing old lead pipe work and fitting a new radiator. Ryan fitted the boiler, mostly completed on the first day with the radiator on day two. This was along with the chemical flush. All went well. The pipework is very neat and tidy. An excellent job all round. The only issue we had, which is not Pro-Heats fault, was that the mains gas pressure was a little low. We had Cadent out to fix that problem which did mean moving the meter outside the garage. Once that work was done, Ryan came back and commissioned the boiler. All in all, the work was excellent and Ryan went above and beyond to get the boiler finished once Cadent did their bit. Will highly recommend Pro-Heat to anyone interested in a new boiler.
Customer in Nottinghamshire Posted on 11/10/2021 , work completed 28/09/2021
The trader replied (on 01/12/2021)
Great stuff. Thank you so much for sharing your positive experience. I will let Ryan and we look forward to seeing you in 12 months for your 1st service. All the best Team Pro-Heat
Impressed from start to finish.
Customer Service
Quality
Value
Rang for a boiler service and removal of a gas fire. Got a very reasonable quote immediately and an appointment within a week. The work was done on time and quickly and cleanly. Very pleasant guy who was willing with advice on future plans for a replacement fire, even pointing out local suppliers. A very pleasant experience from first call to the emailed bill and payment receipt. Will be happy to use again.
Paul in Lincolnshire Posted on 10/09/2021 , work completed 08/09/2021
The trader replied (on 14/09/2021)
Thank you for sharing your positive experience. I will let the engineer know and be assured we are always here to help. Team Pro-Heat
Job done
Customer Service
Quality
Value
The service engineer was on time. Very polite and helpful. Explained a fault with my gas supply. I asked how I should resolve the fault and the gentleman in the office gave me advice. The service had only increased by £5 since last year
Customer in Nottinghamshire Posted on 23/08/2021 , work completed 19/08/2021
The trader replied (on 14/09/2021)
Thank you. Happy to help and keep you safe. Pro-Heat
Full System Installation
Customer Service
Quality
Value
I just thought that I’d write and tell you that I am very happy with the work that the team leader and his team have done for me. As this house was built in the early 1800’s and has never had a central heating I’m sure that it presented a few problems, however, the team got on and made a superb job of fitting a complete system from oil storage tank to fitting of flat panel radiators and outdoor boiler. The guys were particularly kind, sympathetic and accepting of my health problems. I couldn’t have wished for a nicer, more cheerful bunch of guys. I would have no hesitation in recommending “Pro-Heat heating and plumbing” to any other prospective customers. I will copy this E-mail to “Trusted Traders" My damaged light fitting has been fixed with a spare part that I wasn’t sure that I had, so not to worry, it’s all sorted. Thank you all for a job well done. Yours, Dave
Customer in Nottinghamshire Posted on 10/07/2021 , work completed 07/07/2021
The trader replied (on 14/09/2021)
Dear Sir. Thank you so much for your kind words and it very nice to hear that our efforts are appreciated. Not only the end result of giving you full central heating for the first time but also that the process was as pleasant as possible. There is inevitably going to be some disruption with major work such as a new boiler installation and here at Pro-Heat we pride ourselves in making that process as worry free as possible which is evident from your feedback. Thank you again for choosing Pro-Heat and we look forward to seeing you in 12 months for your first service.
Unprofessional and Dangerous
I'll copy below the feedback I gave to my landlord after 2 engineers from this company attended my property over 2 days. "Further to the boiler installation by Pro Heat on Wednesday and Thursday 26th and 27th May 2021 and our 'phone conversation yesterday, I want to list the various issues I raised, formally, in an email, as well as a few more that have come to light since. 1. One (or both) of the engineers used my toilet without asking first. They left faeces in the bowl unflushed at lunchtime and urine marks on the rim. This is unacceptable at any time let alone during a pandemic. 2. Neither engineer wore facemasks. 3. They didn't dust sheet any of the kitchen before drilling holes in the ceiling and wall so every surface is covered in dust at the minimum, some with small gravelly bits from the drilled bricks. 4. The pipe installation above the new boiler is a mess and an eyesore for a residential property. It will need to be boxed in. 5. The pipes they installed under the sink area haven't been clipped and have been left supporting themselves. I have every suspicion that a cheap quote was put in by Pro Heat and thus a cheap job was completed, however this will undoubtedly lead to follow up work being required at a further cost to the owner.". I'd leave 0 stars if that was possible.
Customer in Lincolnshire Posted on 17/06/2021 (Reviewer did not use service)
The trader replied (on 21/06/2021)
Dear Customer Can I firstly say that I wish you had contacted me before leaving this feedback, as all the issues you have raised could very easily have been explained and resolved. I will address the points in turn. 1.Our engineers never use customer toilets. The material in the toilet was in fact sludge from the header tanks that were removed. The engineer judged this to be a better option than a potential spillage taking this through the property. I apologise that the toilet was not cleaned thoroughly but I can assure you it was not faeces. 2.All Pro-Heat employees adhere to current Covid-19 guidelines. (Which is attested in the previous feedback). 3.During installations our engineers always use dust sheets, plastic floor protectors and overshoe covers as appropriate. However, it is inevitable that some dust will be created due to the nature of the work. Apologies if every area was not cleaned thoroughly. 4.The existing pipes above the boiler are clearly a necessity and having reviewed the photos taken by the engineer there's is nothing more we could do within our remit of upgrading the boiler. You are, of course, welcome to box in these pipes if you wish. 5.Not clipping the new pipes under the sink was an oversight and we sent an engineer to rectify this the day after we were made aware via this review being posted. On a general note, i can assure you we do not do "cheap jobs" and that your landlord will not be charged any extra. We are very proud of our work standards.
Amazing service
Customer Service
Quality
Value
A failed tap and an unusual replacement that did not seem to fit the existing space and filter system did not stop the Pro-Heat engineer. I was most impressed by his determination to solve the problem - which he did! He then took the trouble to show me and explain what he had done. Pro-Heat were also very quick to make an initial visit and always either came when they said they would or notified me if there was a delay. The engineers were polite and adhered to Covid security. The cost was also very reasonable. I do not hesitate in recommending them.
Customer in Nottinghamshire Posted on 08/06/2021 , work completed 07/06/2021
The trader replied (on 21/06/2021)
Thank You. Glad we were able to help sort the problem. I will pass your positive comments on to our engineers. Team Pro-Heat
Good value for money, and good work.
Customer Service
Quality
Value
Excellent value for money; also had a radiator installed same day. Previous boiler on its last legs after well over 20 years service, noisy and smelly! New boiler runs well, no where near as noisy. All work completed same day, a 'fitter' returned 2 weeks later to finish off the flue (had to wait for cement to set solid). Had a couple of issues, because when draining radiators, a great deal of water leaked out. To be fair the mess was cleared up, but as I'm a wheelchair-user, it pretty much wrecked that bit of carpet as it became stretched and rucked up and no budget left to replace or have the damage repaired unfortunately. In all my years of experience with plumbers, builders and tradespeople, never ever experienced that before! Yes the carpet's over 20 years, but it did upset me. My advice to consumers, ensure you have something handy to limit that sort of accident. However, despite that, on the whole I'm pleased with the work carried out, done on time, did not cost more than original quote/estimate, and came within budget. Have had the work of many tradespeople over the years, and on the whole I'd say these were pretty competent, and did good work. A fitter returned a day or so later as I had a minor leak from one radiator, so on the whole I'd recommend these, because they listen, are responsive and obviously do good work. One last comment - new boiler and system up and running, hardly hear any sounds from inside the house! Soooooo peaceful.
Customer in Lincolnshire Posted on 03/06/2021 , work completed 22/04/2021
The trader replied (on 21/06/2021)
Thank you for your positive comments and your understanding that this type of work is a major undertaking for both you and us. Whenever issues arise we are always attentive and prompt in our response which I am pleased we demonstrated in this instance. Pro-Heat