Pro-Heat Plumbing & Heating Limited

Dear Customer Can I firstly say that I wish you had contacted me before leaving this feedback, as all the issues you have raised could very easily have been explained and resolved. I will address the points in turn. 1.Our engineers never use customer toilets. The material in the toilet was in fact sludge from the header tanks that were removed. The engineer judged this to be a better option than a potential spillage taking this through the property. I apologise that the toilet was not cleaned thoroughly but I can assure you it was not faeces. 2.All Pro-Heat employees adhere to current Covid-19 guidelines. (Which is attested in the previous feedback). 3.During installations our engineers always use dust sheets, plastic floor protectors and overshoe covers as appropriate. However, it is inevitable that some dust will be created due to the nature of the work. Apologies if every area was not cleaned thoroughly. 4.The existing pipes above the boiler are clearly a necessity and having reviewed the photos taken by the engineer there's is nothing more we could do within our remit of upgrading the boiler. You are, of course, welcome to box in these pipes if you wish. 5.Not clipping the new pipes under the sink was an oversight and we sent an engineer to rectify this the day after we were made aware via this review being posted. On a general note, i can assure you we do not do "cheap jobs" and that your landlord will not be charged any extra. We are very proud of our work standards.

Thank You. Glad we were able to help sort the problem. I will pass your positive comments on to our engineers. Team Pro-Heat

Thank you for your positive comments and your understanding that this type of work is a major undertaking for both you and us. Whenever issues arise we are always attentive and prompt in our response which I am pleased we demonstrated in this instance. Pro-Heat

Dear Customer in Nottinghamshire I am unclear as to why you would leave such a largely untrue and unpleasant review on a public forum when we have been nothing but professional, helpful and sympathetic to your situation. Having serviced the boiler in your tenanted property on Thursday 25th Feb, we left the premises satisfied that the boiler was safe and in good working order. We subsequently discovered that your tenant spotted a potential issue with the boiler on Sunday 28th Feb. Unable to contact us out of hours I can only assume that she contacted you, her landlord, to report the issue. However, the issue went ignored as no attempt was made to contact Pro-Heat so we could help resolve. We were only contacted on the 12th of April, by your tenant, where we agreed to attend on the 14th, that week, to assess the situation and establish a course of action to resolve any issues. Necessary due to the time elapsed. By the time or our 30 minute phone call on the 13th, this appointment had already been booked and confirmed. Our engineer attended at the agreed time and reported back that the tenant was perfectly pleasant with him and at no point expressed any suggestion that she felt uncomfortable or that he was angry towards her. Your suggestion is simply untrue. I am very sorry that you felt our usual considerate, professional approach was not adequate and as a business owner yourself, I'm sure you appreciate the damage false reviews can do to genuine businesses. David Craven MD

Thank you. Glad to have got this sorted for you. I will make sure Charlie is aware of your positive feedback. Pro-Heat

Hello Happy to help and get you back up and running. Team Pro-Heat

Hi. Glad to be of help. Many thanks for your recommendation. Pro-Heat

Hi Many thanks for your endorsement and that we were able to get you back up and running with minimal fuss. I will pass your kind comments on to Jack. Pro-Heat

Thank you Mr Clarke. Glad to hear we are continuing to meet expectations. Team Pro-Heat

Thank you. Pro-Heat