Pro-Heat Plumbing & Heating Limited

I have used Pro-Heat for a number of years, to service an old - but very much working! - gas boiler. They agree a timed appointment, stick to it, and carry out a proper service. They are not the cheapest, but their professionalism and ability to do the job cleanly and with a minimum of disruption is more than worth it. I highly recommend this company.

We have used Proheat for heating requirements since they sucessfully converted our heating system to oil from solid fuel, great job. This time the watchman had broken on the oil tank and needed replacing. The job was done quickly and efficiently, by a friendly engineer. We always have them service the boiler. They are a professional and honest company.

An old quirky house, so not a run of the mill job. David, owner, very 'can do' and nice to deal with. Paul did most of the work and was exceptionally quick in installing a sometimes complicated job, in half the time of other quotes. A few 'teething' problems were swiftly sorted out by Paul. David's quote was also much less expensive than other firms. So, if this is the kind of service others require, we can recommend

It was nice to see a lady to service my boiler, very polite and friendly. Great service, everyone at Proheat are very friendly and accommodating, would highly reccomend!

Easy to arrange appointment, turned up on time, carried out work, clean and tidy, friendly, used each year for service. Excellent.

New boiler installed two years ago with care and attention to detail, with subsequent annual services completed by friendly and thorough service engineers. I am very happy to recommend Pro-Heat.

Having used Pro Heat for services to my boiler previously, I was happy to rebook for this year. I cannot imagine using anyone else. From the reminder email to job completion, excellent service is always guaranteed. Flexible with booking dates and times, I have never been let down. The office are great communicators and the Engineers very efficient and courteous. This time I was pleasantly surprised to see no increase in the cost of the service, thank you Pro Heat once again.

Our boiler was fitted two years ago and has been serviced twice. The woman who serviced the boiler was friendly and efficient. Very reassuring to have reminders and prompt appointments to make sure we have a warm house. Thank you.

Brilliant service, I use Pro-heat every year for service, turn up on time, they have maintained their cost really well, their engineers are amazing, efficient friendly and knowledgeable.

After initial difficulties, on the third attempt I managed to get an engineer to come and carry out the first annual service on a newly installed boiler. On his arrival, the engineer was polite and efficient and carried out the boiler service in an efficient and professional manner, as is customary of Pro-Heat engineers. The necessary tests and documentation were completed and the engineer then gave a brief explanation of the work and tests that had been undertaken I was then happy to sign off the work as being complete and to my satisfaction and with my thanks to the engineer for his diligence and to all the staff at Pro-Heat.

ProHeat were professional from my first contact to request a quote. During the 2 days it took to remove the existing boiler and relocate the new boiler, everything went as planned. The engineer who was fitting the boiler was professional, polite and friendly. Before they left everything was cleaned up and left tidy. A fantastic job done and I would highly recommend them. Thanks so much!

Proheat offered a quick solution. Their engineer Robert arrived on time and was friendly and helpful. He soon found the cause of the problem and repaired it, and then a thorough service. Very happy. We also use them for our annual boiler service and will add the fire to the list too now!

Pro-Heats Engineer Emma Ingleton undertook a full and quality service of my Combi boiler, which had been installed by the same Company two years ago. A professional engineer, competent and professional. Site left very clean and tidy and all certification completed. A Company well worth using.

My engagement with ProHeat was excellent from start to finish. There was no hard sell at the outset and the work was completed as planned, on-time by two excellent engineers who worked to solve every problem they encountered. Communication was also excellent throughout the project.

This is I think our 6th year of Proheat servicing our boiler, prompt, efficient, friendly, and affordable, thank you, Darren, great job, see you next year. :)

Great customer service and great boiler service. The engineer was very helpful. Would definitely recommend

Our boiler needed its annual service and, as we had used the company previously, we had already had a reminder that it was due. The engineer arrived promptly and the work was carried out without fuss. The water cylinder on the landing was checked and the valves explained at the same time as the pressure was slightly adjusted. We mentioned a slight smell we had occasionally noticed in the vicinity of the boiler so our engineer went all over with his detector before assuring us it hadn't picked anything up. He was cheerful, polite and helpful throughout his visit.

Pro-heat were quick to respond to my initial enquiry for boiler replacement and gas fire servicing. Their website gives good first impressions and represents the company values accurately in my view. The estimator was knowledgeable and patient with my enquiries and booking and payment with friendly staff. The works themselves were conducted promptly, with no fuss, and again the installer (Ryan) was very professional: neat, taking care to ensure we understood the installation well, and keeping us updated, being flexible with us as we worked around him. The extended team supported Ryan well to provide extra help as needed. I would highly recommend Pro-heat if you are looking for a professional service well worth the bill, which in itself was not unreasonable. Very happy with their work.

This the second service my boiler has had through Pro-Heat. From booking to completion the service is excellent. A window of appointment is offered at appointment and the reminders are sent out prior to appointment. The engineer arrived within the window. The engineer was efficient and friendly and answered my questions regarding radiator flushing and the benefits of servicing. Thoroughly recommend Pro -Heat

Had a little difficulty finding me and arrived three quarters of an hour late. However carried out the work efficiently and fixed my loose toilet seat as well. Am very satisfied with the firm.

The engineer arrived slightly earlier than expected but had called to see if it would be ok to come over. He got on with the job in hand without waiting for a chat or a drink. He explained that a pipe had been fitted incorrectly at the installation phase but would still function and that he was only pointing it out so I was aware of it. He continued with the full inspection and service. He discovered that a sensor was not communicating with main control unit and he could not correct it, but he would report it to his office to arrange for a replacement to be ordered, and they would be in touch. He also explained that the system was safe and would continue to work. He was polite and left the area clean and tidy. This was the first time I had used this company and I only selected them because of a good report from a family member.

The engineer arrived when expected and was courteous and helpful, clearly answering all my questions. He serviced the boiler but discovered a gas leak which he was able to trace and rectify. I have used this company for all my plumbing requirements for several years. I have always found them to be reliable and thorough. I have recently moved and was afraid I might now be too far outside the area for this company. I was delighted when they were able to come out to my new location. I would highly recommend Pro-Heat for any plumbing and heating services.

The plumber, David Mann, arrived on time and immediately put down carpet and floor protection. He then fully explained what he was going to do and what the timescales would be and when the water might need to be turned off. I was kept fully informed of progress and of any unexpected problems. I was very impressed by his politeness, his efficient way of working and how well he was able to explain things. When he had installed the new boiler and got it working, he made good all the areas where he had to take out pipes etc. He then took time to go through the controls of the new thermostat and explained how to adjust the temperature settings on the new boiler itself. Just before he finally left he made sure that the paperwork was complete for me to get my 10 year guarantee. It was only a few days later that I got my 10 year guarantee certificate from Worcester Bosch and my Gas Safe certificate for the work that had been done. I really want to say a big thank you to David Mann and the Pro-heat team for a job really well done.

I am more than happy to recommend Pro Heat. They did everything they said they would and at the time they said they would - which is important if you are out at work and have to arrange to be available. Everybody I dealt with was very efficient especially the man who actually did the work and he cleared up after himself which was appreciated. I would not hesitate to recommend Pro Heat to anyone, I know that they will get a very good job for a fair price.

Combi boiler replacement. Ryan arrived early on the agreed date and worked hard to complete the installation in a day despite a few unexpected snags and atrocious weather. Explained the new boiler workings, set up the controller and left my property clean and tidy. A problem occurred a few days after installation and was rectified within a few hours of me reporting it. Cannot fault customer service. Recommended.