Pro-Heat Plumbing & Heating Limited

Dear Customer Glad to hear we fulfilled your expectations. See you next year. Pro-Heat

That's great. Always happy to help. Team Pro-Heat

Thank You. Glad to be of service and for highlighting the importance of thorough annual servicing. Team Pro-Heat

Thank you for your continued support. Delighted we were able to provide this vital service for you, particularly in light of the safety issue identified and rectified. Pro-Heat

Thank you from us all at Pro-Heat. I will pass your comments to David and we look forward to taking care of your boiler in the coming years. Team Pro-Heat

Thank you so much for your genuine, positive review. I will make sure that all members of the team here at Pro-Heat are made aware and thank you again for your support.

Perfect. Delighted we were able to fulfil all your expectations on the install and customer service. Team Pro-Heat.

Brilliant. Ongoing service and customer care is just as important to us as the initial boiler install. Thank You.

Perfect. Thanks so much. Team Pro-Heat

Thank You. Every job is unique and some need a little more preparation. Its always a challenge putting right others work but glad we got it sorted. Team Pro-Heat

Thank You. Overcoming unforeseen issues during installation is part and parcel of what we do. Our experienced engineers and technical support ensure that it rarely has an impact on you, the customer. Good to hear that we are continuing to fulfil expectations. I will pass your kind comments to the team. Pro-Heat

That's great. Thank you so much. Happy we fulfilled all your expectations. Team Pro-Heat

Thats fantastic. Thank you so much for your feedback. Pro-Heat

Thank you for your kind words. Team Pro-Heat

Thank You for your positive endorsement. Very much appreciated. Team Pro-Heat

Hello Thanks for your sharing your positive experience. Team Pro-Heat

Thank You. Glad we could help. Pro-Heat

Hello That's brilliant feedback. Thank you. Unfortunately, Charlie already has a long list of potential adoptees already but Dave says he is open to offers. We really value your kind words and appreciate your positive feedback and recommendation. Team Pro-Heat

Thank You

Hello. That's great to hear. I will make sure the whole team are made aware of your positive feedback. Pro-Heat

Perfect. Thank you very much Merry Christmas from us all.

Thank you so much. Great to hear that our team effort approach worked as intended for you. Have a great Christmas and Happy New Year. Team Pro-Heat

Thank you. Your comments are very kind and very much appreciated. Team Pro-Heat

Thank You. Glad to be of service. Team Pro-Heat

Thank you for your kind words. I will make sure Jon is made aware of you positive comments. Pro-Heat

Thank you. Always glad to hear we are satisfying our customers expectations. Team Pro-Heat

Thank You so much. Pro-Heat

Thank you very much for sharing your positive experience. I will pass your comments on to John. David - Pro-Heat

Thank you. Everyone at Pro-Heat pride themselves in offering the very best service to our customers at all levels and I am very pleased that we accomplished this for you. We look forward to a continued working relationship. Team Pro-Heat

Thank you for sharing your positive experience. Team Pro-Heat

Dear Caroline Thank you so much for sharing your positive experience of what we know is a quite disruptive process and that we made it look easy. That is absolutely one of our main aims. I am so glad we achieved all your expectations from start to finish of the installation. Team Pro-Heat

Dear Customer. A pleasure to get you back up and running. Pro-Heat

Fantastic. Thank you so much for your continued custom and appreciation. Always great to get such positive feedback. Thank you from everyone at Pro-Heat.

Dear Customer. Glad we were able to get you back up and running. Team Pro-Heat

Dear Customer Many thanks for sharing your positive experience. I will pass your comments to Ryan and the team. Pro-Heat

Dear Customer Thank you. I will let James know that his efforts were appreciated and glad we got the work completed successfully. Team Pro-Heat

Dear Customer Thank you for your kind words. Great to hear we fulfilled all your expectations and were able to get your home nice and warm again. I will pass your comments to Charlie, James, Mark, Phil and the rest of the team. Pro-Heat

Dear Claire Thank you so much for your heartfelt review of our company. Our policy is that every customer receives only the very best in service which we tailor to the individuals circumstances. Whist fitting boilers is a very day to day occurance for us, we fully appreciate that this is something most homeowners will experience only a few times. It gives all of us at Pro-Heat a great feeling of accomplishment when this is acknowledged so thank you again and I will pass your comments to the whole team. David & the Pro-Heat team.

Dear Steve Thank you for your kind words and I am pleased we met your expectations. As you rightly point out, we are facing some issues across our industry with supply chain and manufacturing issues but we will always strive to overcome and, importantly, keep our valued customers informed with realistic resolutions and timescales. Your review validates this perfectly. I will make sure your comments are received by everyone involved. Pro-Heat

Dear Customer Thank you for your review of our services, it is very much appreciated. We look forward to be able to offering our maintenance services going forward. Team Pro-Heat.

Dear Customer I am very sorry you had a less than ideal first experience using Pro-Heat. It is true that we experience very high demand on our services at this time of year but you should not have received any less of a service that we normally offer. I can only hope you are at least reassured that we always prioritise any call-backs for whatever reason and commit to resolve any unfortunate ongoing issues caused. If you are willing to give Pro-Heat an opportunity to show our high level of service we will do our utmost to restore your faith in us. Best Regards David Craven Managing Director

Thank You. Always great to hear of positive experiences and on a variety of work, in this case, in a short space of time with different engineers and team dynamics. Glad we met your expectations. Dave and the team at Pro-Heat.

Great stuff. Thank you so much for sharing your positive experience. I will let Ryan and we look forward to seeing you in 12 months for your 1st service. All the best Team Pro-Heat

Thank you for sharing your positive experience. I will let the engineer know and be assured we are always here to help. Team Pro-Heat

Thank you. Happy to help and keep you safe. Pro-Heat

Dear Sir. Thank you so much for your kind words and it very nice to hear that our efforts are appreciated. Not only the end result of giving you full central heating for the first time but also that the process was as pleasant as possible. There is inevitably going to be some disruption with major work such as a new boiler installation and here at Pro-Heat we pride ourselves in making that process as worry free as possible which is evident from your feedback. Thank you again for choosing Pro-Heat and we look forward to seeing you in 12 months for your first service.

Dear Customer Can I firstly say that I wish you had contacted me before leaving this feedback, as all the issues you have raised could very easily have been explained and resolved. I will address the points in turn. 1.Our engineers never use customer toilets. The material in the toilet was in fact sludge from the header tanks that were removed. The engineer judged this to be a better option than a potential spillage taking this through the property. I apologise that the toilet was not cleaned thoroughly but I can assure you it was not faeces. 2.All Pro-Heat employees adhere to current Covid-19 guidelines. (Which is attested in the previous feedback). 3.During installations our engineers always use dust sheets, plastic floor protectors and overshoe covers as appropriate. However, it is inevitable that some dust will be created due to the nature of the work. Apologies if every area was not cleaned thoroughly. 4.The existing pipes above the boiler are clearly a necessity and having reviewed the photos taken by the engineer there's is nothing more we could do within our remit of upgrading the boiler. You are, of course, welcome to box in these pipes if you wish. 5.Not clipping the new pipes under the sink was an oversight and we sent an engineer to rectify this the day after we were made aware via this review being posted. On a general note, i can assure you we do not do "cheap jobs" and that your landlord will not be charged any extra. We are very proud of our work standards.

Thank You. Glad we were able to help sort the problem. I will pass your positive comments on to our engineers. Team Pro-Heat

Thank you for your positive comments and your understanding that this type of work is a major undertaking for both you and us. Whenever issues arise we are always attentive and prompt in our response which I am pleased we demonstrated in this instance. Pro-Heat

Dear Customer in Nottinghamshire I am unclear as to why you would leave such a largely untrue and unpleasant review on a public forum when we have been nothing but professional, helpful and sympathetic to your situation. Having serviced the boiler in your tenanted property on Thursday 25th Feb, we left the premises satisfied that the boiler was safe and in good working order. We subsequently discovered that your tenant spotted a potential issue with the boiler on Sunday 28th Feb. Unable to contact us out of hours I can only assume that she contacted you, her landlord, to report the issue. However, the issue went ignored as no attempt was made to contact Pro-Heat so we could help resolve. We were only contacted on the 12th of April, by your tenant, where we agreed to attend on the 14th, that week, to assess the situation and establish a course of action to resolve any issues. Necessary due to the time elapsed. By the time or our 30 minute phone call on the 13th, this appointment had already been booked and confirmed. Our engineer attended at the agreed time and reported back that the tenant was perfectly pleasant with him and at no point expressed any suggestion that she felt uncomfortable or that he was angry towards her. Your suggestion is simply untrue. I am very sorry that you felt our usual considerate, professional approach was not adequate and as a business owner yourself, I'm sure you appreciate the damage false reviews can do to genuine businesses. David Craven MD

Thank you. Glad to have got this sorted for you. I will make sure Charlie is aware of your positive feedback. Pro-Heat

Hello Happy to help and get you back up and running. Team Pro-Heat

Hi. Glad to be of help. Many thanks for your recommendation. Pro-Heat

Hi Many thanks for your endorsement and that we were able to get you back up and running with minimal fuss. I will pass your kind comments on to Jack. Pro-Heat

Thank you Mr Clarke. Glad to hear we are continuing to meet expectations. Team Pro-Heat

Thank you. Pro-Heat

Thank you so much for your positive comments. This really goes to show the importance of boiler servicing and gas inspections to ensure everything is safe within the home. Team Pro-Heat

Thank you so much for your kind words. I'm personally very pleased that the outcome was a positive one as I understand its always a difficult situation to decide whether to keep on repairing a boiler or change it for new (with a lengthy guarantee) and whilst we will always try to give the best advise we never force any decision that doesn't suit you, the customer. We look forward to seeing you in 12 months for you first free service. Team Pro-Heat.

Thank you for your repeat endorsement. We look forward to seeing you in a year and providing the same, if not even better, service again. The Pro-Heat Team.

Thank you very much. Providing a good service for the local community is one of our main aims so very pleased we achieved this for you and I will let Darren know too. Pro-Heat

Thanks Gillian. Glad we fulfilled your expectations and look forward to working with you again in the future. The Pro-Heat Team.

Thank you Antony. I will make sure everyone involved is aware of your kind words and will thank Phil, your installer, personally for representing Pro-Heat so well. The Pro-Heat team

Thank you Sue. Happy we didn't let you down and look forward to continuing to offer our great service. We really appreciate your recommendation. The Pro-Heat team.

Thank you for your review. Delighted that we met all your expectations and were able provide our usual high level of service for you again. The Pro-Heat team.

Hi Colleen Thanks for your endorsement of Pro-Heat. Glad to maintain our high standards for all work carried out and in the future.

Thank you for your kind words. Happy that we we able to fulfill your expectations and look forward to working with you in the future if needed.

Thank you. Glad we were able to get you back up and running. I will pass your comments to the team.

Hello Firstly, I am sorry to hear you were not 100% happy with the service provided and that you did not contact us directly to help us immediately resolve the situation. However, as you have chosen to use this platform, I will address the points raised. Our records show that the appointment was booked and agreed for 10.00 AM on Friday the 22nd of February and as you say our engineer arrived 20 minutes early at 9.40 AM. The average time required to service a back boiler unit and fire front is approximately 90 minutes, however it took slightly longer as the appliances had not been serviced for 2 years - as you informed the engineer. Our engineers are extremely thorough, diligent and work to our own high standards as well as fulfilling the requirements of being Gas Safe registered. I am sure that the calls the engineer took or made were relevant to the job in hand or his other appointments that day as we do not permit personal calls during working hours. As of today, we have spoken on the telephone and arranged for a different engineer to attend your property this Friday the 1st of March, at your convenience, to resolve any outstanding issues. This is the first correspondence between us directly and I am confident that following this visit on Friday your confidence in Pro-Heat will be restored. If you require any further assistance please do not hesitate to contact us directly on 01636 647002 or at info@proheatnewark.com

Thank you. Some jobs do give us different challenges but our number one aim is to get the job done with everybody happy. Looking forward to our ongoing relationship.

Hello. Glad we were able to help resolve this issue for you.

Thank you.

Thank you. I will pass your kind words on to Jack.

Thank you for your comments Mrs Ogle. Please to hear we fulfilled all your expectations.

Thank you Mr Clarke. I will pass your kind words on to Charlie

Thank you Lorraine. I will pass your comments on to the team..

Thank you. I will pass your comments on to Phil and I am glad we fulfilled your expectations.

Thank you for your kind words.

Always happy to help. Glad everything went smoothly for you. From Team Pro-Heat.

Thank You. Glad we were able to help.

Thank you. We will pass your comments on to Jon.

That is very kind of you to say. It is very important to us that our customers feel comfortable with the engineers working in their homes. We will pass your comments on to the team.

Many thanks for your kind words. We will pass your comments onto the engineer.

Thank you for your kind words. We really appreciate feedback about the smaller jobs.

Many thanks for your positive feedback. It means a lot to all of us knowing we are getting it right at all stages of the job and fulfilling customer expectations.

Thank you from us all at Pro-Heat. I will pass your comments to Phil and Ryan.