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Proclene Ltd

4.9

196 Reviews

Opening Hours
Today - 08:00–18:30
  • Monday 08:00–18:30
  • Tuesday 08:00–18:30
  • Wednesday 08:00–18:30
  • Thursday 08:00–18:30
  • Friday 08:00–18:30
  • Saturday 09:00–13:00
  • Sunday 09:00–14:00
See customer reviews & leave a review

About

Proclene have won multiple awards for providing a 5 star quality cleaning service for carpets, upholstery and fine rugs, as well as providing amazing customer service, all of which shines through in the reviews we receive here at Which? Trusted Traders.

Proclene is totally independent & family run, providing customers with a personable & thorough service, provided by highly skilled and knowledgeable technicians.

Now celebrating 38 Years in the business, Proclene have earned their reputation, and their awards, for providing a carpet, upholstery & rug cleaning service of superior quality of workmanship and exceptional customer care.
Quality comes from their passion, knowledge, and taking great pride in their work, plus a great eye for detail, and they always ensure that their customers are delighted with the service they are provided with.

Proclene are trusted carpet & upholstery cleaners that really do care about their customers.

Proclene are also approved by Trading Standards.

What we do

  • Carpet and upholstery cleaners

  • Cleaning services

  • More Services

    • upholstery cleaning
    • stain protection
    • flame retardant

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
196 reviews
Customer Service
5.0
Quality
4.9
Value
4.7
Recommended

Recommended

by 99% of customers
Sort by
Very good
Customer Service
Quality
Value
Made the price and booked the job. Operative turned up on time, explained the job as he went along. Very neat & tidy. Courteous and clean. Job well done.
John, Gloucestershire Posted on 24/01/2017 , work completed 24/01/2017
Recommended
The trader replied (on 24/03/2017)
Thank you John, for the recommendation and for your review, it is very much appreciated and valued. Thank you once again and look forward to being of assistance in the future. Craig.
Excellent work.
Customer Service
Quality
Value
Polite, prompt, excellent service. Would recommend this company. Carpets looked clean, bright and smelt nice too after cleaning. Very pleased with service.
Carolyn, Gloucestershire Posted on 10/01/2017 , work completed 10/01/2017
Recommended
The trader replied (on 24/03/2017)
Thank you Carolyn, for the recommendation and for your review, it is very much appreciated and valued. We are very pleased to hear that you are delighted with the work we carried out and our customer service. Thank you once again and look forward to being of assistance in the future, should you require it. Craig.
Excellent
Customer Service
Quality
Value
Had carpets & upholstery cleaned. Very professional job carried out. On time, explained the process, polite & tidy. No mess was less. Very clean carpets. Would highly recommend & will use again. Many thanks.
C, Gloucestershire Posted on 09/01/2017 , work completed 09/01/2017
Recommended
The trader replied (on 24/03/2017)
Hello C, I would like to say thank you very much for your review and your recommendation, I am so pleased that you are delighted with our work and customer service, it means everything to Proclene as a company and everything to our technicians in knowing that they we have provided you with exactly what you have paid for. We all look forward to providing you with our services again in the future. Thank you once again, Craig
Professional Company
Customer Service
Quality
Value
When booking I was given a lot of information on the phone. The operative arrived on time & was very polite. When the work was completed, he talked me through future cleaning methods for me to use. Everything left tidy and chairs nice & clean.
Caterina, Gloucestershire Posted on 04/01/2017 , work completed 04/01/2017
Recommended
The trader replied (on 24/03/2017)
Hello Caterina, Thank you, for taking the time to write your review, and for your recommendation. Your review is very important to us, as they inform us that we are doing everything right for our customers, as well as informing our future potential customers that we care. We would love very much to be able to reduce our charges and provide a value seen by all of our customers as exceptional, but employing the very best technicians does not always allow for this, but as you will be aware our cleans do stay looking cleaner for much longer and as a result will provide you with that extra value for money in the long run, this is a problem with providing reviews so soon after we have cleaned, ideally a review after a period of time would be more ideal. Obviously should you feel that your clean is not staying as clean for as long as you expected it to then please do let us know and we will sort it out. Thank you once again. Craig
Brilliant job
Customer Service
Quality
Value
Very professional job, on time & on budget. Knowledgeable operator carried out the work. Well done Proclene.
June, Gloucestershire Posted on 29/12/2016 , work completed 29/12/2016
Recommended
The trader replied (on 31/03/2017)
Thank you June for your review, I am pleased to hear that we met your expectations.
Prompt and professional
Customer Service
Quality
Value
Excellent
E, Gloucestershire Posted on 14/12/2016 , work completed 14/12/2016
Recommended
The trader replied (on 31/03/2017)
Thank you E, your recommendation and review mean the world to us. Craig
Prompt and professional
Customer Service
Quality
Value
Best carpet cleaner for years.
V E, Wiltshire Posted on 12/12/2016 , work completed 12/12/2016
Recommended
The trader replied (on 31/03/2017)
Thank you V E, It's fantastic to hear that from our customers, it's what we strive to provide you with and knowing that we succeed is music to our hears. Thank you also for your review and recommendation. Kind regards Craig
Excellent job and service
Customer Service
Quality
Value
Cleaned carpets and house to an excellent standard. Would definitely recommend.
T, Avon Posted on 24/11/2016 , work completed 24/11/2016
Recommended
The trader replied (on 31/03/2017)
Thank you T for the recommendation, I am pleased that you feel that we have provided you with our high standards, it's always good to hear. Thank you for the recommendation and taking the time to review us. Kind regards Craig
My review
Customer Service
Quality
Value
Very good value for money
Patrick, Gloucestershire Posted on 12/11/2016 , work completed 12/11/2016
Recommended
The trader replied (on 31/03/2017)
Thank you Patrick for your recommendation and for taking the time to provide Which? with a review about us, it is very much appreciated, Kind regards Craig
Prompt & efficient
Customer Service
Quality
Value
The quotation procedure was quick & efficient. Booking a date was straightforward. Boss was helpful. The cleaner arrived on time. He carried out the work with no fuss on his own. He took pride in his work which was good.
Lydia, Gloucestershire Posted on 08/11/2016 , work completed 08/11/2016
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.