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Pure Choice Limited

4.9

33 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Trading since 1990, Pure Choice is an independent business offering practical friendly advice on water softeners, water treatment systems and drinking water filters. We also provide salt and can deliver to your door.

We cover household, commercial, industrial and private water supplies. Whatever the water problem we are happy to advise and assist.
Our specialities include the installation of:
- Water Softeners
- Purifiers
- Water Filters

We are happy to visit you in the counties of Somerset, Devon, Dorset, Wiltshire, Gloucestershire, Avon.
Our independent approach is key.
Currently our customer base exceeds 3000 people and businesses.
We want you to receive the best system to suit your budget.
Please call us on 01458 860557.

What we do

  • Water softener installation and maintenance

Customer reviews

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4.9
33 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Good old fashioned service ethos
Customer Service
Quality
Value
From the survey to installation these chaps were first class.Polite and sensitive to our needs, the quote was detailed and accurate. The installation date was fast, the work done was prompt, clean and efficient. Call from mnger immediately after installation showed a customer care at it's best. Highly recommend them
Customer in Posted on 04/07/2024 , work completed 03/07/2024
Water Softener installation - highly recommend
Customer Service
Quality
Value
Fantastic service from the initial on-site inspection (Michael) through to the installation visit (Tim). Great advice, very knowledgeable and professional setting out options without being at all pushy. Punctual, courteous, and friendly service. Very happy with all aspects of the work.
Customer in North Somerset Posted on 23/04/2023 , work completed 20/04/2023
Excellent work, knowledgeable and caring
Customer Service
Quality
Value
Really excellent service from the Pure Choice team. Michael was very friendly and knowledgeable and took plenty of time to answer my questions and understand the particular needs of my house which is old and quirky to say the least. I felt like I was in great hands every step of the way and that they really cared about doing an excellent job. They were very thoughtful about tidying up any mess too and even replaced an ancient stopcock free of charge. On top of all that, having done a ton of research, I think the Hague Maximizer they offer is a really good buy.
Customer in South Gloucestershire Posted on 10/10/2022 , work completed 06/10/2022
Water softener annual service
Customer Service
Quality
Value
After some date changes, we finally got a date to suit both parties. Kevin there engineer duly arrived and carried out the work without any problems. It was done at the hottest time of day without complaints and completed in good time.
Customer in Dorset Posted on 13/07/2022 , work completed 13/07/2022
Very tidy job, guarantee unclear
Customer Service
Quality
Value
Our existing water softener was beginning to fail and we chose replace it rather than repair it. The installation of the new unit required several adjustments to the plumbing and installation of a pressure reducing valve. The work was carried out exactly as planned, very tidily, and the redundant equipment was taken away. The water softener is an American device, and the associated paperwork advises registration to activate the guarantee. No card was enclosed to allow this (unlikely to be relevant anyway as it would be sent to the USA), nor was there any reference to a guarantee in the 'local' paperwork added by Pure Choice. I assume Pure Choice takes over the 10 year guarantee and I have stated this to Pure Choice.
Customer in Wiltshire Posted on 17/02/2022 , work completed 16/02/2022
Great service
Customer Service
Quality
Value
We had a water softener and water filter supplied and fitted. The people we spoke to were very knowledgeable and answered all our questions thoroughly. The fitting was carried out quickly and was a very neat and tidy job. They gave us a helpful overview of what had been done and what we would need to do to maintain the system. Overall this company was a pleasure to deal with and we are very pleased with the result!
Customer in North Somerset Posted on 10/01/2022 , work completed 07/01/2022
Excellent service and workmanship
Customer Service
Quality
Value
An old water softener cracked and leaked. They assessed what was required, quoted, and installed a new one in a thoroughly professional and efficient manner. They removed and disposed of the old unit and left everything neat and tidy. The price was exactly as quoted, and they responded in a very helpful way to our request to have it done instantly.
Customer in Bristol City Posted on 16/12/2021 , work completed 16/12/2021
Have used this company before and found them to be excellent
Customer Service
Quality
Value
Recently had a water softener installed by this company, having had one at our previous house, the improvement in water quality has to be experienced to be believed, no more scale in kettles, taps, showers or any product that uses water. Their salesman was professional, friendly and not at all pushy. Communication was swift and helpful, with clear pricing. All of my requirements were met, despite some challenging problems, all within the agreed price. When I was ready to commence with installation, the work was completed within 10 days of ordering…..very impressive! The work was completed within the estimated timeframe and were it not for the product being installed in exactly the correct location, I would not have known they had been, such was the cleanliness of the installation. I would 100% recommend this company and would encourage anyone in a hard water area to have a water softener fitted, you will never regret it. I would give them 11 out 10 if I could
Customer in Devon Posted on 05/10/2021 , work completed 22/09/2021
Water Softener Supply and Fit
Customer Service
Quality
Value
A very professional service all round with attendance on time and the fitter was very courteous and friendly. Sales were concise and matter of fact and recommended the correct softener system for our installation. Would fully recommend to anyone considering getting a water softener fitted. The fitter even re-cut the shelf in the cupboard so that it could still be used.
Eddie in Dorset Posted on 27/07/2021 , work completed 26/07/2021
Installation of new water softener
Customer Service
Quality
Value
We have used Pure Choice since moving to Bristol in 1998. They were recommended by our neighbours and we’ve had two water softeners from them prior to this one. We decided to upgrade as we were having major kitchen works ,which involved relocating the softener to the utility room. As it was coming to the end of its life, we replaced it. We’ve been very happy with Pure Choice over the years. They install good quality appliances and have offered regular servicing at a reasonable cost. Whenever they deliver salt (which I prefer to buy from them), they offer to do a quick check of the machine and a water softness test to check all is well. Tim installed our softener in half a day and worked quietly and tidily. He made a very neat job, leaving us more space in our under-sink cupboard than we had anticipated. The cost was exactly as quoted. We had been given a provisional appointment (two months in advance) for the installation, which was dependent upon our building works being completed on schedule. Due to a lack of communication (as much from our side as theirs) they did not attend on the expected day, but when I phoned they apologised and quickly arranged a new day for the following week, which actually worked out better as by then the electrician had fitted the socket for the softener. The new softener is working well, and it is a pleasure to have soft water in the house again. After over two months with very hard water, we realised how much we had missed it.
Customer in Bristol City Posted on 09/12/2020 , work completed 03/12/2020