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Quality Drainage Company Ltd

4.8

132 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

Sep 2019

About

Quality Drainage Company Ltd (QDC) is an award winning family run business covering all aspects of drainage from Emergency Unblocks, Installations, Excavations & Repairs, Preventative Maintenance Contracts and CCTV Surveys. We also have the specialised equipment to clear Sani-Flow wastepipes.

All engineers wear uniform, carry ID Badges, are CRB checked and trained in Health & Safety, Drain & Sewer Cleaning, CCTV Surveys, Drain Lining and hold valid CSCS cards.

We are pleased to confirm that we are members of many accreditations including Trading Standards Approved, Safe Contractor, Constructionline, Exor and Water Jetting Association.

We are not your average drainage company, we are your Quality Drainage Company!

What we do

  • Drain clearance contractors

    • CCTV drain surveys
    • Drain and sewer services
    • Drain installation
    • Emergency drain clearance service
    • Gutter clearance
  • Handyman and home maintenance services

  • Plumbers

    • Emergency plumbing services
  • Pest control

    • Mammals and Rodents
    • Pest Damage proofing
  • More Services

    • drain jetting
    • collapsed drains
    • blocked sink
    • blocked toilet

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
132 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Fast and Effective Blocked Drain cleared
Customer Service
Quality
Value
A professional service from beginning to end. A cancellation meant they could come on the same day. The blocked drain was cleared at the back of my property and the drain flushed through from the front as well to effectively clear the drainpipe along it's full length under the building. A very professional and polite crew who cleaned up after themselves too. I would not hesitate to use them again.
Customer in Greater London Posted on 16/02/2024 , work completed 16/02/2024
Excellent job as usual
Customer Service
Quality
Value
We have used QDC for many years now on a variety of jobs and they have always provided an excellent service. They are very professional, stick to the quotes given and timings and are helpful and easy to deal with in terms of communications. They also treat long term customers like us well and really care about providing a good service and ensuring satisfactory outcomes
Customer in Greater London Posted on 01/12/2023 , work completed 27/11/2023
Rainwater Gully Replacement
Customer Service
Quality
Value
Ollie and his assistant were efficient and thorough. They took great care to lift up the existing gully and patio stones, they made sure there was a good fitting to the pipe before cementing the area back and doing a very clean tidy up. They were also keen to ensure we were happy with everything before we left. Have asked them to quote for fitting a new soil pipe for a downstairs loo.
Customer in Greater London Posted on 05/06/2023 , work completed 05/06/2023
Efficient and accomodating
Customer Service
Quality
Value
Excellent communication, very accommodating about the schedule (my father has carers), arrived on time, the price was fair. I have no hesitation in recommending Quality Drainage.
Customer in Greater London Posted on 14/04/2023 , work completed 31/03/2023
Quality work by Quality Drainage
Customer Service
Quality
Value
We experienced problems with our drains in May and October which were initially resolved by a plumber. On the second occasion, the plumber suggested that I contact a drainage company if the problem occurred again as there could be something more serious that might need investigating. In less than two weeks it happened again - as before, the first ‘symptom’ was water bubbling in the toilet when water was being emptied out from the bath. Things got gradually worse. I checked out Which Trusted Traders and gave Quality Drainage a call. They came later that day and did a thorough job clearing the drains. As the drains were shared with neighbours they advised me that Thames Water might be responsible for the drains. I had assumed that it was our responsibility! I was keen, however, to find out what was causing the problem. At my request, they did a CCTV survey and the cause of the problem was identified. They provided a quote to do the work should we need to use them to resolve the problem. However it looks like we might not need to do so having contacted Thames Water.
Customer in Greater London Posted on 26/11/2022 , work completed 31/10/2022
fast and efficient
Customer Service
Quality
Value
Called them on Monday and booked them in for the next day. The chap turned up on time (after ringing to say he was on his way). He was fast, efficient and friendly. Will definitely use again if needed
Customer in Kent Posted on 06/07/2022 , work completed 05/07/2022
Block drains
Customer Service
Quality
Value
I called quality drainage on Tuesday and they came in the afternoon, found the problem and sorted it, also advised that there were some caps missing in the manhole. Returned today (Thursday) and completed the job and also did a CCTV check. I found all the engineers very polite and explained what they were doing. I was very pleased with the service.
Pat in Greater London Posted on 19/05/2022 , work completed 19/05/2022
Clearing blocked drain and assess state of drains
Customer Service
Quality
Value
Same day service with prompt timekeeping and contact before arrival. Team of two were friendly and got on with job explaining what they could do. Efficient and friendly with video and pictures to support what they had found. Absolutely faultless service and made it very easy to get the problems sorted. One of the best services I've had and the bill was exactly what was quoted.
Customer in Greater London Posted on 06/05/2022 , work completed 03/05/2022
Follow-up work replacing a down pipe and repairing defective pipework
Customer Service
Quality
Value
We have been very impressed by the service and quality of work provided by Ben and his team (engineers and office staff). Having previously engaged them to ensure our soak away's and drains were working properly, we got them back to replace an old rusting downpipe and to mend a section of soak away pipework (in danger of becoming compromised). The later job coming with a five year guarantee on workmanship. We were happy with the service and would happily use them again.
Customer in Greater London Posted on 11/03/2022 , work completed 04/03/2022
Disinterested and a waste of time and money
Customer Service
Quality
Value
First of all they arrived two hours later than booked. They did let me know but our job was clearly the last job of the day and they couldn't get away fast enough. However, they were polite etc. Rather than genuinely try to diagnose and fix the problem, they try to clear a pipe and then said I would need to get a quote and book another appointment for any further work. The fact that we didn't have a manhole to check seemed to make any further work impossible. Basically I paid £120 plus VAT for 40 minutes work and the problem wasn't fixed. I would expect a company on your list to be experts who would find a solution, not just to do something quick to justify a high call out fee and then leave without any resolution. The communication from the office was poor, I think they should have asked more questions, such as whether we have a manhole, so this was known prior to the visit and the appropriate amount of time could be allocated. I don't think this company should be on your trusted traders list.
Customer in Greater London Posted on 17/06/2021 , work completed 27/05/2021
The trader replied (on 18/06/2021)
Dear Sir/Madam, I am writing in response to your review and I actively wish to rectify this for you asap. Please could you contact myself on 020 8289 0190 and look forward to hearing from you. Kind regards Jo Holloway General Manager