The job consisted of replacing the vertical concrete tiles front and rear and inserting Insulation behind the new tiles; creating a new Head Shield Polycarbonate Roof to our Patio with sufficient pitch and replacing a Fibreglass flat roof with a pitched Fibreglass flat roof with additional insulation. These redesigned roofs clearly required adjustment of the gutters. Separate quotations were created and for clarity Radar Roofing verbally confirmed that jointly all the relevant drainage would be adjusted to fit their new design. The vertical tiling aspect appears to be neat; it replaced an absolutely dreadful attempt by a roofer who has since been de-listed by Check-a Trade. The previous Flat Roof was also absolutely dreadful. The original Flat Roof was constructed in the 1980’s and had exceeded its 25-year guarantee. Unfortunately, the pitched flat roof was built with a flat puddle area. This is not complaint with Building Regulations. We have tried to resolve this matter with the Company and also problems with the joints on the Polycarbonate Roof, to no avail. We are pensioners aged 75 and 85 respectively. In December 2020 our cleaning lady noticed the wallpaper was wet, and an able-bodied relative traced this to the location where the roof meets the house wall. As this was urgent and we had no response to previous complaints we called out another roofer. This Company found out that bathroom type sealant had been used instead of the appropriate material, so a joint that could had lasted over ten if not twenty years had failed in just over two years. Radar Roofing’s 10-year insurance-based guarantee does not cover faults where another Company has rectified the fault, but in this case, this represents an unfair contract as Radar Roofing as Judge and Jury in the matter. This matter is alternatively negligence which is not coverable by a guarantee of this type. The construction of a roof with a puddle area is non-complaint with the regulation requiring a minimum of 1:80 Pitch (generally achieved with a 1:40 Pitch) and is also negligent What is most alarming is that Radar Roofing argue that they were entitled to replace the roof with one with a puddle because the previous roof, by the de-listed roofer, was non-compliant. There’s no place for schoolboy type excuses which disadvantages any customer, let alone very elderly customers, so we recommend that this roofer is not engaged.