We discovered a blocked drain on friday morning and searched the web for solutions. Well known names were not able to help before monday at the earliest. I remembered my local advertiser magazine and found Rapid Repaid Drain Care listed. I was impressed to see the Which logo and duly gave them a call. I immediately spoke to Simon who said he would call after lunch. I simply needed to send him my contact details, which I did. He said he would send me a message when he was setting off. I got the message just after lunch with an estimated time of 26 minutes to arrival, complete with a tracking link. I hate waiting for contractors so this was fabulous. To be entirely fair he was 28 minutes!! But my house is tricky to find! He immediately pointed out that because it was a shared drain Yorkshire Water would clear it for free and that he'd leave if that was what I wanted. Such honesty - Simon cleared the drain quickly, which is what I'd asked for and was happy to pay for, but he then proceeded to examine my drain and explain what I should do next, including providing contact details for Yorkshire Water. Speed, honesty and professional - awesome. And I couldn't believe the price - surely that isn't enough for what you did Simon!! Details and photos of my drain emailed to me along with paid invoice before I'd managed my first cup of tea and before he'd left the premises. Couldn't be improved. Simon completely exceeded expectations.