Rapid Response Plumbing & Heating

Our boiler stopped working, and Rapid Response Plumbing and Heating were fantastic from start to finish. Chad replied quickly to my WhatsApp messages and was refreshingly honest, instead of jumping straight to replacing the boiler, he first suggested trying a repair to save costs. That really showed integrity. He came over, gave a clear quote, helped us find the best price for the boiler, and arranged for it to be installed within a few days. GP, who carried out the installation, was brilliant, efficient and took the time to explain how everything worked. Thank you both for your honesty, speed, and professionalism. I’d happily recommend Rapid Response Plumbing and Heating to family and friends and will definitely use them again.

Very friendly and professional service from start to finish. They showed me clear pictures of the damage and gave me a quote straight away, which was really helpful. The repairs were completed within just a couple of hours, and the quality of the work was excellent. I was very impressed with how quick and easy the whole process was, and I’m really pleased with the result. I would definitely recommend them to anyone needing repairs.

The boiler in my flat had to be replaced and refitted to current regulations, several feet away from its original location--a huge job. Chad and his colleagues were amazing: punctual, polite, professional, exacting, all on the hottest day of the year. They managed this project quickly, working methodically and cleaning up as they went. I was dreading this work being done, but they made it less onerous than it might have been with another company. Definitely recommend Rapid Response!

My boiler suddenly broke down beyond repair, so called them for help. They quickly sourced a new boiler of my choice and installed on the next day at a reasonable price. The engineer came on time and completed the installation quickly and professionally. Very pleased with their quick response and excellent work. Highly recommended.

Rapid Response have just installed a new boiler in my apartment. Chandan, the owner, was really helpful in suggesting the right type of boiler - and the rate he proposed was very reasonable. The installer, GP, was friendly and professional. They were a pleasure to deal with! The boiler works perfectly and the heating feels great now. Recommended!

Needed a replacement thermostat and controller. Contacted about 8 companies, all verified by my boiler manufacturer. Three firms got back to me but Rapid response were the only company that were flexible on choice of thermostat (which helped keep cost down) and committed straight away to an installation date. On the job, the engineer, GP, was professional and friendly and took extra care to make sure everything was working well before he left. No problems since. I would definitely use them again if I need to.

Arrived within 2 hours of call out on a Sunday evening. Very knowledgeable and experienced. Replaced circuit board and restored my hot water! Would recommend extremely highly.

Great service by GP and Chad, friendly, professional and efficient. Invoice and service record sent with accompanying photos. Tenant was happy.

We called Rapid response and plumbing today after finding an issue with no hot water or heating. They responded really quickly, arriving the same day and making the repairs there and then. We're really happy with the service and plan to use them repeatedly in future! Thanks Chandan and team!

The repair man showed up perfectly on time and fixed the problem in under an hour! Really pleased with the service!

Fast response, efficient, knowledgable. Great communication and explanations. Competitive price. Would recommend.

I recently had the pleasure of having Chandan install a new boiler in my Hackney property, and I couldn't be more satisfied with the service provided. From the outset, Chandan was a true professional, demonstrating not only in-depth knowledge of his trade but also a genuine commitment to ensuring the job was done right. Chandan arrived on time, was courteous and respectful of my property, and took the time to explain the installation process, answering any questions I had with patience and clarity. The installation was completed efficiently, and Chandan's attention to detail was evident in every step of the process. What stood out most, however, was Chandan's dedication to customer satisfaction. He made sure to test the system thoroughly and walked me through the operation and maintenance of the new boiler, ensuring I was fully comfortable and confident in using it. It's not often you come across a tradesperson who combines such skill, professionalism, and care for their work. I am thoroughly impressed by Chandan's service and would highly recommend him to anyone in need of a reliable and skilled plumber. His outstanding performance has not only ensured that my property is equipped with a top-notch heating system but has also given me peace of mind knowing that the job was done to the highest standard. Thank you, Chandan, for your exceptional service!

We were referred to Rapidheat247@gmail.com from the Worcester Bosch approved suppliers list. We chose the vendor because of the 35 good reviews and the Which? rating. The vendor did not respond to a website inquiry. We telephoned the next day and he was available the following morning. The engineer arrived and diagnosed the fault and recommended a course of action and provided a cost estimate. We asked him to schedule the work as soon as possible. We paid his call-out fee via a contactless payment machine. He read but did not respond to our further text message, confirming that he should schedule the work. He did not respond to our email message or telephone call. After waiting a week, we asked British Gas to visit, as they also have a repair service. The British Gas engineer visited and diagnosed the fault as something else. The hot water has now been fixed. In summary, the vendor took a charge without invoicing us, stopped responding to us and never returned to complete the course of repair he recommended.

Chandan came on the afternoon we called him (just after Christmas), tracked down the problem with our boiler, fixed it and serviced the boiler. He was friendly, constructive and helpful - told us that Worcester give a 10 year guarantee on their boilers, which we hadn’t realised - and got the job done quickly and effectively. We’ll definitely be using him again.

Boiler started leaking at 5pm - they were here first thing the next morning with the job all sorted in an hour. Total lifesaver, really thorough and very impressive service. Highly recommended.

I called out rapid response because my 92 year old mum's sink drain was blocked. They came out the same day, kept me updated when they'd arrive, checked they had the right place, and were patient with her getting to the door. The engineer did an excellent job, offered to show a video of what he'd done and explained both the problem and how to stop it happening again. Recommended.

Fantastic service from Rapid Response - they came quickly to address my problem, quality work and good price.

We had our boiler and radiators replaced last week by Rapid Response Plumbing and Heating Company. I would HIGHLY RECOMMEND Chandan and his talented team especially JP and Sagoo who were working our property with Chandan. They are very experienced and have a very thorough approach to the job; starting with planning the job well from the outset and above all else working very quickly to ensure that the work is completed on time. What I particularly liked is they relocated the new boiler in a much better and safer location than our old boiler. I also was very pleased with their customer care approach as they were eager to get feedback as they did the job and were tackling any issues or changes very quickly in good spirit without asking for additional charges. I would therefore give them 10/10 on the following:  Speed of getting the work done!  Quality of the installation: excellent  Customer care: job was kept very neat at all times; waste removed at the end of the day; they are trustworthy we gave them our keys to finish the job whilst we went to work They are also competitive in terms of their quote and so all-around great guys! We chose them over the other three quotes based on the feedback and I can confirm these are valid feedback on the company and if you are considering them go with them; you will not be disappointed!

I was absolutely delighted with the work done by Rapid Response, specifically replacement of Worcester Bosch flue at short notice and at a very good price. The company is fully accredited by Worcester Bosch (and other major companies too). Communication by phone and WhatsApp was clear and helpful. The team of engineers were extremely polite and professional throughout. They explained exactly what was being done at each stage and also answered my questions. They worked carefully and tidily and carried out a whole series of tests once the flue was fitted to ensure everything was properly installed. I notice how many positive review the company has and they are fully deserved. I am delighted to have found this company and will certainly book Chad and the team again for any heating and plumbing issues. I am a very happy customer.

Within two hours of ringing to report a fault with our boiler we had a very nice engineer out who fixed it and did a service.

Chandan installed a new stopcock lever in a rather inaccessible spot in my flat. They did the work very efficiently and quickly, and I would definitely recommend them.

Rapid Response has maintained and serviced my central heating boiler and system for two years. When the room housing boiler was improved, this year, they rerooted all of the plumbing and boiler pipework to accommodate the builder's design with speed and efficiency. They are always helpful and quick to respond to emergencies.

Very quick and top quality job. After months of trying to get Eon to install a boiler I called these guys and they were with us at 10am the next day. Top job at a good price. Thank you very much!

Great service: Chandan was super responsive and on site highly professional and knowledgeable. Explained exactly what needed to be done. Highly recommended!

Chandan diagnosed the issue with our central heating within minutes. We’re cosy and warm again. Thx Chandan.