Rapid Response Plumbing & Heating

Rapid Response have just installed a new boiler in my apartment. Chandan, the owner, was really helpful in suggesting the right type of boiler - and the rate he proposed was very reasonable. The installer, GP, was friendly and professional. They were a pleasure to deal with! The boiler works perfectly and the heating feels great now. Recommended!

Needed a replacement thermostat and controller. Contacted about 8 companies, all verified by my boiler manufacturer. Three firms got back to me but Rapid response were the only company that were flexible on choice of thermostat (which helped keep cost down) and committed straight away to an installation date. On the job, the engineer, GP, was professional and friendly and took extra care to make sure everything was working well before he left. No problems since. I would definitely use them again if I need to.

Arrived within 2 hours of call out on a Sunday evening. Very knowledgeable and experienced. Replaced circuit board and restored my hot water! Would recommend extremely highly.

Great service by GP and Chad, friendly, professional and efficient. Invoice and service record sent with accompanying photos. Tenant was happy.

We called Rapid response and plumbing today after finding an issue with no hot water or heating. They responded really quickly, arriving the same day and making the repairs there and then. We're really happy with the service and plan to use them repeatedly in future! Thanks Chandan and team!

The repair man showed up perfectly on time and fixed the problem in under an hour! Really pleased with the service!

Fast response, efficient, knowledgable. Great communication and explanations. Competitive price. Would recommend.

I recently had the pleasure of having Chandan install a new boiler in my Hackney property, and I couldn't be more satisfied with the service provided. From the outset, Chandan was a true professional, demonstrating not only in-depth knowledge of his trade but also a genuine commitment to ensuring the job was done right. Chandan arrived on time, was courteous and respectful of my property, and took the time to explain the installation process, answering any questions I had with patience and clarity. The installation was completed efficiently, and Chandan's attention to detail was evident in every step of the process. What stood out most, however, was Chandan's dedication to customer satisfaction. He made sure to test the system thoroughly and walked me through the operation and maintenance of the new boiler, ensuring I was fully comfortable and confident in using it. It's not often you come across a tradesperson who combines such skill, professionalism, and care for their work. I am thoroughly impressed by Chandan's service and would highly recommend him to anyone in need of a reliable and skilled plumber. His outstanding performance has not only ensured that my property is equipped with a top-notch heating system but has also given me peace of mind knowing that the job was done to the highest standard. Thank you, Chandan, for your exceptional service!

We were referred to Rapidheat247@gmail.com from the Worcester Bosch approved suppliers list. We chose the vendor because of the 35 good reviews and the Which? rating. The vendor did not respond to a website inquiry. We telephoned the next day and he was available the following morning. The engineer arrived and diagnosed the fault and recommended a course of action and provided a cost estimate. We asked him to schedule the work as soon as possible. We paid his call-out fee via a contactless payment machine. He read but did not respond to our further text message, confirming that he should schedule the work. He did not respond to our email message or telephone call. After waiting a week, we asked British Gas to visit, as they also have a repair service. The British Gas engineer visited and diagnosed the fault as something else. The hot water has now been fixed. In summary, the vendor took a charge without invoicing us, stopped responding to us and never returned to complete the course of repair he recommended.

Chandan came on the afternoon we called him (just after Christmas), tracked down the problem with our boiler, fixed it and serviced the boiler. He was friendly, constructive and helpful - told us that Worcester give a 10 year guarantee on their boilers, which we hadn’t realised - and got the job done quickly and effectively. We’ll definitely be using him again.