RAW Plumbing & Heating Ltd

I have used RAW Plumbing and Heating Limited for a number of years now for the full range of services they provide. The latest work they completed was a service of my Worcester Bosch boiler and unvented water cylinder which they installed a number of years ago. The service is very helpful as a health-check and for the 10-year warranty and is straightforward as the boiler set-up has performed very well indeed since installation (touch wood). They are professional, skilled, on-time, local and very neat and tidy, hence ticking all the necessary boxes for me.

R.A.W. Plumbing Ltd replaced two valves and the central heating pump to stop a leak and replace corroded parts. The communications (via email) were excellent and the plumber (who could fit us in earlier than planned) was friendly and did an excellent job. Very tidy and adhered to social distancing.

Had boiler change and new programmer. Very friendly, arrived on date as planned, very clean and neat job, had all the coronavirus protection. explained lots of information. Will use them again and will recommend them to my friends and family

RAW came and replaced the syphon in our toilet, which had stopped flushing. As always, the work was carried out quickly and efficiently. Pleasure to meet Elliot for the first time.

Having tried to unsuccessfully unblock the kitchen sink, Elliot arrived on time with all the correct Covid-19 protective gear, to complete the job. The blockage was between the sink and drain, with the pipe under the floor and not easily accessible. With shear determination the blockage was removed successfully. Elliot was tidy and very personable, explaining what caused the problem from the evidence (egg shells) and later sent links to research backing up why not to put egg shells into a sink waste disposal unit. What a 🌟.

RAW carried out routine service on my Worcester Bosch boiler, plus previously highlighted bleed valve that was leaking. They arrived exactly on time , observed COVID safety guidelines, plus wore overshoes inside the house to protect carpeting etc. I also advised I might need another bleed valve, as the tank was leaking too, and they ordered parts there and then and were couriered to my house without any further delay . They also minimized the amount of downtime/work required as previously informed me a complete drain down was required, but managed to avoid this, saving both time, and money. System was thoroughly bled of any air, filters cleaned, and they also informed me of possible preventive maintenance work for the next service . They were extremely courteous and helpful, but without impacting with my office work which I was doing whilst they were working. Central heating is now whisper quiet, without any issues at all .

Elliot has come to fix various issues in my house in the past. This time is no different - he was punctual, polite and cleaned everything up when he had finished. Elliot has always explained the problem and the solution to me before he starts the repair, and he always ensures that everything is working properly before he declares the repair done. I have complete faith in his ability and integrity.

We use RAW Plumbing for all our plumbing and central heating needs. Usually it is Eliot who comes. He is polite, reliable, arrives on time and gets the job done, which is exactly what we want. We are very happy to recommend RAW's services.

Elliott quickly identified the problem. Talked me through his proposed solution. Fitted new valve in correct location in circuit. Tested system. Fab job!

Our Worcester-Bosch boiler has been losing pressure over a number of weeks, and a recent British Gas service did not solve the problem. Contacted them, but not deemed an Urgent repair call-out. Called RAW Plumbing early Monday afternoon and, despite “lockdown”, Lisa arranged for her husband, Roy, to have a look at 9.30 am the next day. He duly arrived, promptly, spent two hours replacing a part and bled all the radiators, problem solved. A brilliant service , courteous, friendly, honest and helpful. Just cancelled BG contract, and will use R.A.W. in future.