Red Squirrel Insulation

The best company for insulation! As opposed to other companies, Lee was very easy to speak with and quick with organising a first look at my project. An estimate quote was sent to me and it included a few suppliers with different materials! A construction work that felt really easy to me, thanks to Lee and his team organising every step of the insulation, from removing old walls and disposing of them, to the insulation itself, then small carpenter’s works done, cleaning and painting. All was done in consideration of my business hours and I didn’t need to pause my work. Really professional and very positive people! Very grateful for the results, quiet space and also warmer!

Lee upgraded our loft insulation in two areas which were very difficult to access. He and his colleagues were patient, good-humoured and conscientious and Lee involved us throughout the process. He was knowledgeable and reliable and his work was of a high standard. We're happy to recommend him.

I contacted Lee in January to look at a room in roof job at my house. He was in the middle of a job but came over, but when there said he was in fact not there to give a quote but rather to "have a look". He gave me a rough estimate and told me that he'd need to come back with proper measuring tools to give me a quote, but I should also make sure to speak to multiple contractors to make sure nobody was out of line. So far so good. After speaking to others I followed up repeatedly. No response. Called, he didn't pick up. Texted, no response. It was annoying but I gave him the benefit of the doubt because of good reviews. Finally in May I called and got him on the phone. At the time he could barely remember the detail (I had to remind him of the ballpark estimate he gave me, for example). In any case he said he was busy and probably couldn't come for a few months but that he had a job nearby and might be able to come in the next few weeks. All fine(ish): I wasn't in a rush and preferred to have all quotes, plus he had good reviews. I texted him two weeks later to see. No response. I waited through the summer and followed up via text, twice. Silence. Not even an acknowledgement. Eventually I texed that I found his unresponsiveness to be unprofessional and rude, at which point he did respond, saying that he's busy and "that's life". I only interacted with this guy because of his good reviews. Hopefully i can save others the pain. Customers don't deserve to be disrespected.

I found Lee on Which? Trusted Traders and it was clear when he talked me through a quote for my loft insulation that he knew exactly what he was doing. Lee is careful to do things properly and takes pride in his work. He and his colleague worked a fourteen hour day to cut up and clear out my old loft insulation, water tanks and floor boards, and then lay new thick insulation. It was all very efficient, despite being so labour-intensive. I would absolutely recommend Lee to everyone and am very glad to have found such a professional tradesperson. I did pay more than expected, but of course we get what we pay for, and the work will soon pay for itself with reduced heating bills.* Updated Review - Energy monthly Bill recently reduced by a third.*

The insulation was done as discussed. Lee was knowledgeable and helpful. He arrived to give a quote when he said and did the job as he discussed. I would recommend him or this type of work.