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Endorsed by

Which

?

Trusted Traders

Redbourn Auto Solutions

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday 09:00–12:30
  • Sunday - Closed
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3.9

4 Reviews

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

Your local, yet highly experienced garage. Our ethos is keep it independent, so we can provide you with the best service or repair but at an affordable price.

Our team are all former main dealership, so we know the importance of professionalism, experience and customer service. We are based in Herts, brilliantly placed just off the M1 in a village called Redbourn.

We have highly trained staff serving you with the aim of exceeding your expectations – high quality standards at lower independent prices.

With a passion for cars and delivering a quality service, we know you’ll be happy when you visit. A friendly and professional environment awaits you.

SALES
New - Used - Nearly New – Finance - Fleet

SERVICE & REPAIR
Diagnostics - Tyres - Brakes - Annual Service - AirCon Service

FLEET discounts available
COURTESY CARS and COLLECTION AND DELIVERY available

What we do

  • Car repairs, servicing and MOTs

    • Battery servicing
    • Brake and clutch replacement
    • Car radiator repairs
    • Power transmission services
    • Wheel alignment
  • Garage related services

  • Vehicle inspection services

Customer reviews

Reviews summary

3.9
4 reviews
Customer Service
4.0
Quality
3.8
Value
4.0
Sort by
I wouldn't take my car anywhere else
Customer Service
Quality
Value
Redbourn Auto Solutions are not like any garage I have been to before. Their customer service is unbeatable and they have rescued me on more than one occasion. I trust them entirely and they are very highly regarded amongst the villagers and further afield. I am so glad we have them on our doorstep.
Ele stevens12/09/2016
Poor advice, untrustworthy
Customer Service
Quality
Value
We used this garage to replace one of our tyres after a puncture. I found the Ian, the owner, and his team to be untrustworthy and misleading in both their discussion with my wife and with me. Specifically they: a) Advised us of the minimum legal requirements but did not advise us of the manufacturers and AA/RAC guidance having matching brands/tread-patterns on tyres across an axle. I asked why they had not done this, they said that they could not supply a matching tyre and so why would they advise us of something that might mean we would take the vehicle elsewhere. b) When I asked (over the phone) for the manufacturer and model of the tyre that had been removed they said they couldn't read it off the tyre. When I visited the workshop and asked to see the tyre, the labeling was clearly visible. c) When I complained they offered me a £20 partial refund against the tyre they had fitted - promising to pop it in the post. This never arrived. I would avoid this garage unless you know exactly what you need to have done and do not need their advice.
msmith23/01/2016
A Which? Trusted Traders staff member replied on behalf of the trader (on 11/02/2016)
Thank you for your feedback via Which? We have built the business on trust and honesty and take all complaints very seriously. We have taken time to look into your case and find as follows. This customer made a ‘distress call’ on 6 February 2015 to say that she had a flat tyre and needed to go somewhere that afternoon. We pride ourselves on excelling in customer service and although we do not usually conduct a recovery service, we felt that this was an exceptional case. The car was recovered and the tyre checked for repair. The customer was called and informed that the tyre was irreparable and there was no stock availability from our supplier on the same branded winter tyre. (These are notoriously hard to source at the end of Winter). A fully inclusive price was quoted and an alternative brand was agreed and fitted. This was a legal tyre matching the radial tread of the others. In fact, this is exactly as described by the AA/RAC. She was also advised that the car should not have winter tyres on the front of the car and summer ones on the rear as this is dangerously compromises performance and safety of the car. This is nicely demonstrated in this Michelin video: https://www.youtube.com/watch?v=8cBSWEhimdA The car was delivered back to her home. No charge was made for this additional service. Whether the tyre was or was not legible is not relevant as we had already explained to our customer that an exact match was not available. We are an incredibly busy garage and therefore if they wanted to pursue an alternative supplier, they would have been welcome to, but this was not what the customer wanted. She wanted her car back quickly and without hassle to enable her to go out. This is the service that was delivered. Within a week of the fitting, the husband of the customer made two visits to the garage after hours, and we felt they were aggressive on both occasions. Although we had gone over and above to help his wife who was happy with the service she had received, he was unrelenting in disgruntled behavior. He was offered a gesture of good will of £20 but was disparaging of the offer. It is regrettable that this didn’t arrive with the customer safely, and, as they have now moved, we are unable to issue a replacement. However, this will be honored on their next visit.
Prompt and professional.
Customer Service
Quality
Value
Prompt and courteous service, reasonable price.
Michael, Hertfordshire30/09/2015
Totally fair & honest
Customer Service
Quality
Value
I was recommended this garage by a close friend who drives an hour to it. He first went there after being lied to by another garage, Redbourn got his car through mot for 1/3 of anywhere else. They never 'invent' repairs which aren't needed. I have brought my car an hour to get here, the service, friendliness & truth are worth every mile.
Jayne, Hertfordshire24/09/2015