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Regal Kitchens Ltd

4.9

100 Reviews

Organisations and Awards

MAY 2022

About

Regal Kitchens is the only independent kitchen company in Essex to have been awarded the prestigious FIRA (Furniture Industry Research Association) Gold Certification for excellence in installation.

Using our in-house team of highly experienced and professional tradesmen, we will ensure that your kitchen installation and any other associated home improvements you may require (for example, tiling, electrics etc.) are completed to the highest of standards.

Once your order has been taken, your project will be placed in the very safe hands of Janice Pudney, our dedicated in-house Customer Service Manager. Janice has many years experience within the kitchen industry and her role is entirely focused on ensuring that we deliver on our promises made to you.

Click here for a virtual tour of our beautiful showroom:
https://regalkitchens.co.uk/chelmsford-kitchen-showroom/

What we do

  • Kitchen fitters

    • Granite Worktops
    • Kitchen design
    • Kitchen installation
    • Kitchen refurbishment
    • Kitchen showroom
    • Kitchen tiling
    • Kitchen worktops
  • Building construction contractors

  • More Services

    • kitchens
    • appliances
    • worktops
    • kitchen
    • bespoke

Customer reviews

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4.9
100 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Excellent customer service
Customer Service
Quality
Value
Regal Kitchens were helpful, professional and efficient from the moment we wandered into the showroom until completion of our kitchen refurb. We did not feel pressurised at any time and were happy with the quotation. Communication was excellent, not only between the ‘shop’ and us, but also with the fitter, Ian, who could not have done a better job. He always arrived on time, worked solidly, did what he said he would do and never left any mess. There was a slight problem when some doors arrived damaged (not Regal’s fault) but we were kept informed about re-delivery and Ian refused to take any part of his payment until the whole refurb was totally completed to our satisfaction. We prefer to use local businesses whenever possible and we’re delighted with our decision to have used Regal.
Customer in Essex Posted on 21/03/2024 , work completed 06/03/2024
The trader replied (on 25/03/2024)
We are thrilled to hear how happy you are with your new kitchen. Our team takes great pride in accommodating the unique requirements of our valued customers and we genuinely appreciate your recognition of our efforts. Thank you for taking the time to share your positive feedback. It would be a pleasure to assist you again in the future. Best regards #whereclientisking
Exceptional Service from start to finish
Customer Service
Quality
Value
We were really impressed with our experience with Regal Kitchens. The showroom is well stocked and all our questions were answered when we went for our initial appointment. John then came to our house to plan the kitchen and the design was made to suit our needs, in fact it excelled! The fitter Roger was excellent, he was very knowledgeable and and all went very smoothly, in fact it was finished earlier than he thought. We then had a demonstration from Emma on how to use the Neff appliances, which was invaluable. Customer service and communication was fantastic. I would not hesitate to reccomend to family and friends.
Customer in Essex Posted on 13/03/2024 , work completed 22/01/2024
The trader replied (on 19/03/2024)
Thankyou for taking the time to tell others about your Regal experience, your kitchen is stunning and we are glad we could help. #whereclientisking
True project management and customer support
Customer Service
Quality
Value
I have witnessed some poor home renovations. Old kitchen never felt complete: retailer designed and installed it, but lot details outside its remit. I learned a lesson the hard way. I was sceptical about the Regal Kitchens (RK) claim that client is king. However, from the first time I visited the showroom to the completion of my kitchen, I have felt at the centre of my project! My kitchen is small, I love cooking and had firm ideas of what I wanted to achieve. Thinking outside the box RK took those ideas working with me to design something that would work effectively/ look great. Care taken to understand the unique circumstances of my home including a detailed survey and focus on preferences. RK stayed in close contact throughout project to advise on progress/ ensure I was happy with the work. The fitters were excellent: great skills/ quality of workmanship. After initial installation the manager reviewed work before final completion. A fine example of effective project management, and communication with the customer. Cost is important consideration: what can I afford? Major retailers provide vague example costs. In contrast I was confident from outset with RK providing a breakdown of overall costs (inc fixtures and work), together with option variations. I believe RK was competitively priced given the overall project. Seven weeks later I am really enjoying the way my new kitchen is working out for me and am very proud to show it off!
Customer in Essex Posted on 10/01/2024 , work completed 11/11/2023
The trader replied (on 16/01/2024)
Thank you for your kind words. We strive to constantly give top quality service but still give customers the personal touch #whereclientisking
Outstanding!
Customer Service
Quality
Value
We were daunted by the prospect of upgrading our kitchen, we didn’t know where to start but Regal Kitchens made the process so simple and easy. They guided us through each step and gave us excellent advice. We are so delighted with the kitchen, it’s everything we had hoped for, and the quality is excellent. The after service was amazing. The team are so thoughtful and so willing to help with questions. I couldn’t recommend Regal Kitchens more, I only have positive things to say about the team and service they provide.
Customer in Essex Posted on 01/01/2024 , work completed 25/10/2023
The trader replied (on 04/01/2024)
Thank you so much for your wonderful five-star review! We are thrilled to hear that you had a positive experience with Regal Kitchens. Our team strives to deliver excellent service, high-quality products, and a seamless customer experience to each and every one of our clients. Thank you for choosing Regal Kitchens #whereclientisking
Great Design and Finished Product
Customer Service
Quality
Value
My wife and I approached Regal Kitchens as we needed to create more space in our Kitchen, it has a difficult layout with a number of doors meaning we had little wall space for cupboards. We also wanted a bigger fridge / American style design as our previous integrated fridge did not work for us. The team at Regal came and listened to our needs went away did a design and then spent hours making sure it met as many of our requirements as possible. We couldn’t fit the American Style fridge, so John recommend one (that they didn’t sell) which was a great compromise. The fitting had a few issues along the way but the these were ironed out quickly with no fuss, Janice who is your contact person is superb in keeping you informed and checking in to make sure everything is as promised. The fitters did a superb job and were very clean, they put up with our 2 dogs as well. Then Phil who does the Quality Control handover is so thorough with an eye for alignment and detail, which resulted in the perfect end result. If you buy NEFF products, Emma then kindly comes and does a personal cookery demo so that you can use all the functions and capabilities of the appliances which is such a great help. Overall a superb experience and would highly recommend Regal Kitchens.
Customer in Essex Posted on 07/11/2023 , work completed 15/09/2023
The trader replied (on 13/11/2023)
Thanks for this great review! We work hard to meet client expectations and we’re happy to hear we hit the mark for you, we will also pass your thanks on to the rest of the team #whereclientisking
On time and on budget with no stress
Customer Service
Quality
Value
We chose Regal Kitchens to create our new kitchen because of their great reviews, product knowledge and ability to provide an estimated start date and project timeline. From design to the completion the stages of work panned out exactly as we had been told and on schedule. The design was spot on and there is nothing we would change. The installation was faultless and our installer went above and beyond to achieve the kitchen that what we wanted. The 3 course cooking demo in our new kitchen, that demonstrated how all the Neff appliances work, was invaluable. We love our new kitchen.
Customer in Essex Posted on 29/10/2023 , work completed 08/09/2023
The trader replied (on 07/11/2023)
We are thrilled to hear how happy you are with your new kitchen. Our team takes great pride in accommodating the unique requirements of our valued customers and we genuinely appreciate your recognition of our efforts. Thank you for taking the time to share your positive feedback. It would be a pleasure to assist you again in the future. Best regards #whereclientisking
Regal Kitchens
Customer Service
Quality
Value
We had Regal install our new kitchen recently, from the planning stage where John came up with super ideas to installation by Dan the fitter who was amazing supported by Emma, Phil & Janice. Regal's motto CUSTOMER IS KING is very fitting, fantastic people, fantastic company We have no hesitation in recommending Regal for your new kitchen
Customer in Essex Posted on 14/10/2023 , work completed 24/07/1951
The trader replied (on 19/10/2023)
Thanks for this great review! We work hard to meet client expectations and we’re happy to hear we hit the mark for you
Kitchen Refurbishment
Customer Service
Quality
Value
We chose to use Regal Kitchens for our kitchen refurbishment and we are so pleased with the outcome. It was superbly designed by John, who took into account our ideas and wishes and created a wonderful family kitchen for us. At no point did we ever feel pressurised or rushed with our decisions. The fitting was excellent - Roger kept us informed and worked so incredibly hard! We would 100% recommend Regal Kitchens to friends and family.
Customer in Essex Posted on 21/09/2023 , work completed 19/06/2023
The trader replied (on 19/10/2023)
Thank you for taking the time to leave us such lovely comments, happy we could help
Sincere Company, customer care is priority.
Customer Service
Quality
Value
Regal kitchens certainly live up to there values, client focussed, sincere and genuine from start to finish. Any issues were addressed promptly and communication was fantastic, they truly care. A huge thank you to John and his wonderful team, we are extremely grateful to you all, we are so so happy with our new kitchen. We have and will continue to recommend you to others.
Customer in Essex Posted on 01/09/2023 , work completed 28/07/2023
The trader replied (on 19/10/2023)
Thank you for your lovely comments, happy we could help
Kitchen transformation
Customer Service
Quality
Value
We are so pleased with our new kitchen. The transformation has been amazing. The customer service we received from the whole team at Regal Kitchens was very reassuring throughout the whole process. We are so impressed with the quality of the kitchen. Special mention goes to John who created the plan, Dan and Phil who worked on the installation, and Jan and Stacey who helped with any queries and kept us up to date with progress. We were also treated to a visit from Emma who cooked a delicious 3 course meal in our new kitchen to show us all the functions on our Neff appliances. Can't recommend Regal Kitchens enough.
Customer in Essex Posted on 07/08/2023 , work completed 01/08/2023
The trader replied (on 19/10/2023)
Thanks for this great review! We work hard to meet client expectations and we’re happy to hear we hit the mark for you, we will also pass your thanks on to Dan and Phil