Removals Expert Ltd

We used this company for a local house move. Movers arrived on time, were very nice to work with and fast. Prices are competitive and the move was successfully completed. If you do use Removals Expert get an itemised list of the furniture / white goods you have agreed to take in writing. Check if they will use their own floor protectors or if you need to pay extra for them. In my case they said only blankets were included. Also ensure everything is packed as other than wrapping plastic they didn't seem to carry anything. They didn't have ladders so remove any wall brackets from high furniture. And check if they will take rubbish with them or leave it behind. Finally ensure ULEZ is included in the quote if it applies to you. There isn't much communication post survey so ask the surveyor any questions or feel free to ask the office as they reply quickly.

The team part packed for our move, moved us and rebuilt all the furniture. They were really fast at packing up our sold house, incredibly patient as we waited to complete on our purchase and did it all in good humour. We would 100% recommend.

The man who did the survey prior to the move itself was excellent. However my communication with the office after the survey and before the move was disappointing. I also had expected a little more flexibility: I asked for instance for some boxes to be delivered ahead of the move, but was told this was not possible. The packing - the day before the move - was done by one man. The move itself was done by three men. They all worked hard but were rushing, in my opinion. It seemed a bit chaotic. My impression was that the men see were over-worked and under pressure. Even though the move was completed (and with only one item damaged), I am not entirely comfortable about recommending them.

My completion date(s) were confirmed and postponed several times over a six month period, and Removal Expert accommodated these numerous changes with patience and good humour. On the two separate jobs that I had, neither of which were straightforward, the customer service continued to be maintained. The revised quotes were promptly provided and were always value for money. The only issue I have is that one or two members of the moving team could have been more considerate in they way they handled some of the goods and the positioning of the boxes in their final destination could have been more thoughtful for easier access to unpack. Besides this relatively minor point, I would recommend them to friends and family.

The team were on time, polite and hard working. They took great care in packaging and preserving walls etc. when moving furniture. Email queries were always responded in a timely and efficient manner. I definitely recommend.

We moved at the end of April and were really happy we chose Removals Expert. They were a good price, arrived on time and demonstrated a lot of flexibility to help us move successfully on the day. The team worked well and the supervisor, Ali, was very respectful and committed. He had excellent people skills, understanding what was needed and getting the best from his very respectful team. They pulled out all the stops to make our complicated move work well, and stayed until everything was complete. It was a long, tiring day but a really positive experience and I’m happy to recommend them.

Recommended by a friend who had used them twice. This company moved me from a house in London to an apartment in Birmingham over the course of two days. They were on time both days - in fact, a little early! it went better than I imagined thanks to all the workers but, particularly Ali, who were all friendly, quick and very competent and knowledgeable. I would definitely use them again!

We instructed Removals Expert LTD to help us with our move from a flat to a house in June 2021. Initially, the service seemed good and the price was competitive, however, this came at a compromise for quality. Two workers arrived on time on the day, unfortunately, we quickly found that they were rushing dismantling and carrying of items from the property which resulted in mistakes like them knocking against walls, doors and other items (at both ends of the move). We trusted them to secure items in the van through basic wrapping but found when we arrived at the destination that some were loose and scraping against the floor. We incurred over £600 worth of damage (to visible parts of a bed frame) and had to get this fixed from our own pocket. We were reminded that we would only get £50 per damaged item as we didn't pay for more than the standard insurance they offer, so were left out of pocket due to a lack of careful transition by their workers and general poor quality wrapping. I would strongly recommend paying a little more and going with a better quality service or you could end up like us and spending double the amount.

This is the second removals job I have given to Expert Removals. We moved in 2016 and again in 2021. They packed up the house in a day and on day2 they moved us locally to our new house. Good thoughtful packers & they returned on request a week later to collect the boxes and packaging we no longer required. Thank you

Recommended to me by a friend. Used them to move out of London flat to another city. Cost just under £1000, which I think is average price. Office staff helpful and swift to respond. Sent 3 movers which was great. They were flexible and took more stuff than I’d told them about. Wrapped the furniture well. Friendly and helpful. Would use again and would recommend.