RM Blake Plumbing, Heating & Gas Ltd

Here at R M Blake we take feedback very seriously, good or bad. On this instance the consumer contacted us for a service which is exactly what he got. The correct service was carried out as specified in the M.I. and a full gas analysis report was provided. Prior to and during the service, the consumer failed to mention that there was an intermittent fault with the boiler. This fault did not show during the service, and only once we left the property did the consumer come out to the van and explain the fault. We feel that the consumer assumed fault finding would be part of a service but unfortunately it isn’t. We fully explained what a service involves and even gave advise on what the fault could be, but explained that it would be an additional cost to repair. As a gesture of good will for the consumer's misunderstanding he wasn’t charged for the service. We also suggested that when making any calls to companies in the future, any faults with the boiler are fully outlined so the required work can be booked in correctly.