Britannia Robbins

It was absolutely fabulous dealing with Brittania Robbins for our move, which was quite complicated. We were being strung along in a chain with no certainty of a completion date. On top of this we had an overseas trip booked which could not be cancelled! All of the above were merely “No problems Sir” for Mr Geoffery Robbins and Mr Paul Davies! While Paul did all the planning around our haywire schedule, Jeff took personal interest in overseeing everything. The move was in stages. Packing, overseas trip, removing, delivery and unpacking. The guys who did the actual work obviously took great pride in the job they were doing. Extremely friendly, super efficient and willing to cater to our whims yet firm about what was not physically possible, we can’t thank Steve, Jamie, Rob, Tony and all the others enough! We have had a flawless experience with Brittania Robbins and would recommend them for any house move, big or small.

The service provided by Britannia Robbins was exceptional. From the start when the survey was carried out on our premises to the final load arriving at our new premises everything was completed professionally. Britannia Robbins moved our business which was over four floors to our new warehouse. This was not an easy job but was completed on time and there were no breakages. All the stock moved during the three days was fragile. I can't thank Britannia Robbins enough for making the transition as easy and as faultless as possible. I would also like to thank the lads which moved the stock. They were tremendous, professional and made the move seamless - thank you.

Initially the company suitably collected and safely stored our possessions, before then transporting them from the UK to our new home in Spain. Throughout the said 5 week process we were entirely happy and content with the staff involved with the full house move, and can add that the two staff members who specifically moved/placed our belongings into the villa provided first class advice, guidance, graft and expertise on the actual day of the move. Given our recent experience we would recommend this UK based company to others looking to relocate to Europe.

Our recent move was far from smooth as the completion date was changed several times but, thanks to the Britannia Robbins team, particularly Donna, we were finally installed. The packers were extremely careful and diligent, also very patient and helpful. Thanks particularly to Tony, Ben and Kieran. We can recommend the team at Britannia Robbins, as they all work to make things go as smoothly as possible.

We used Britannia Robbins to move us from Swansea to our new home in England. I cannot praise them enough for the job that they did. From organising the first visit to quote, to contacting the office with queries and then to the actual removal days themselves, all went incredibly smoothly. In particular the removal guys were amazing. They turned up on time, worked incredibly hard and were just sociable enough for it not to feel awkward. We moved during a heat wave, and unpacking into our new home was hard for us - let alone the guys doing all the work. But they never stopped, never complained, just got on with the job with a smile. They even took time to mend a bookcase that was rickety - above and beyond the call of duty. I would definitely recommend Britannia Robbins (the Swansea branch) to anyone.

Have recently had a complicated move involving lots of uncertainties and my house contents having to go in and out of storage. Paul did his utmost to sort out what was a stressful situation for me....and it couldn't have been easy for him...Thankyou Paul for your kindness and patience!! The crew were all great...they were back and forth on several occasions and were always helpful, polite and considerate. I would certainly highly recommend using this firm.

Britannia Robbins of Swansea were a pleasure to deal with and the removal was carried out very efficiently. Their administration and and point of contact Donna Davies was excellent, and the removal team of Steve, Levi and Chris were first class being courteous, very obliging and extremely efficient. We had excellent service throughout from an experienced family firm who ensured the client's needs were their priority. I would certainly not hesitate to recommend them.

We had our household effects in storage with Britannia Robbins for about a year and a half while we looked for a house. When we unpacked the cartons after delivery we found that the bulk of them had been ruined by water damage. Material and leather goods had red rust spots, some covered with white powdery mould and black mould, metal objects badly rusted, metal rims of lamp shades etc, and everything reeked of dank mould. As soon as we knew the extent of the damage we contacted Britannia Robbins sending photographs and requesting a claim form, we received no reply. Eventually after two weeks and two formal letters they replied by email to apologise and say they did not know what had happened. Following this we had one rather confrontational phone call from Britannia Robbins which ended when they put the phone down on us. After six months we finally agreed to an insurance settlement. Although, as this was on an indemnity basis it did not cover the cost of replacement. We are very disappointed in what happened and the way we have been treated by Britannia Robbins we would have expected such a prestigious company to have acted in a more understanding and sympathetic manner, not exactly a ‘Trusted Trader’.

The whole experience with Britannia Robbins was just great. From the outset they were polite and very professional. There was nothing that was too much trouble from the initial contact with Donna to shaking Marks hand as they left. Would highly recommend them to anybody. WELL DONE

Not so simple move handled professionally and very quickly. We moved from a 3 Bed on a main road with double yellows to a 4 bed in a tight cramped street and the crew were amazing. They had 90% of the items packed on the first day with also filing up one van in the process and the rest was packed with furniture that was dismantled on the second day. They have finished around 1400 on the second day. Aftercare service is just as great. Been told when ever we have finished unpacking be it in a week or month then give them a call and they will collect all the moving material. Would highly recommend to everyone. Thank you Five stars.