Endorsed by Which?

Britannia Robbins

4.8

78 Reviews

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Britannia Robbins is one of the longest established Moving and Storage companies within South & West Wales and providing a very wide range of Moving services, we are sure to be able to assist with your requirements.

Covering all aspects of moving Britannia Robbins are able to move your effects to any part of the Globe.

In addition to being Which trusted traders we are full members of the British Association of Removers (B.A.R.) and BAR Overseas members.

Britannia Robbins Established in 1907 is still very much a family run Business.

Britannia Robbins is a founder member of Britannia Movers International offering international removals, house removals Worldwide

What we do

  • Removals

    • International removals
    • Home removals
    • Storage services
  • More Services

    • european removals
    • self storage
    • packing service

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
78 reviews
Customer Service
4.8
Quality
4.8
Value
4.7
Sort by
Outstanding Removal company
Customer Service
Quality
Value
This company is Outstanding. They were professional from the start with a detailed Estimate and were competitively priced. The staff are all very friendly and go out of their way to help in any way they can. I've recently moved from South Wales to Northumberland, England, they carried out the move without any problems, were on time and delivered my belongings as scheduled. I highly recommend this company.
Customer in Carmarthenshire Posted on 08/10/2024 , work completed 24/09/2024
Fantastic service
Customer Service
Quality
Value
After months of delays my daughter was given 3 working days to move !! Britannia Robbins were available and reviewed the property via a phone video. On the day the team arrived promptly - all were friendly, helpful and efficient under very difficult circumstances resulting from problems elsewhere in the "chain". They went above and beyond to help my daughter and we are so grateful to them.
Customer in Carmarthenshire Posted on 25/09/2024 , work completed 23/09/2024
South West Wales to Poole in Dorset.
Customer Service
Quality
Value
Everything went smoothly with prepacking andnext day full load packing. The team were very careful and friendly and arrived the following day to unload. The weather was okay loading but pouring with rain to unload, but the team were cheerful and protected the furniture with care. Considering the amount of work and the distance to travel I cosider the cost was good value for the money. A very satisfactory coclusion and a speedy move.
Customer in Bournemouth, Christchurch and Poole Posted on 15/09/2024 , work completed 05/09/2024
So Pleased
Customer Service
Quality
Value
We booked Britannia Robbins. Paul came down to give us a quote and a few weeks later we booked our date. Donna at the office was so reassuring as were all the staff they couldn’t do enough at a stressful time. They were wonderful and we would highly recommend using the company Again they took so much care in packing and boxing. Nothing went wrong whatsoever so if you do plan to use Britannia Robbins please be assured you are dealing with one of the best companies round
Customer in Swansea Posted on 30/08/2024 , work completed 22/08/2024
Create company, highly recommended
Customer Service
Quality
Value
From the first time Paul came to my home, everything was professional and supportive to complete my move. Removal staff were polite and thoughtful. Would have no hesitation in recommending to anyone wishing a professional moving company. Price was also really compeditive for the service provided.
Customer in North Ayrshire Council Posted on 04/08/2024 , work completed 30/07/2024
What an amazing Team
Customer Service
Quality
Value
From initial contact to completion of the office move the team of guys were fab: timely on arrival, thorough, proactive (when hit with issues like only one lift to 3rd floor), no hanging around just got on with the tasks in hand, careful with all of the office equipment and on arrival at the new office were just as efficient setting them into place where needed. All in all I can't think of a better company or team of people to move my home or our office. I would recommend Britannia Robbins over any other company, we even had the boss arrive to check on his team. Thank you Paul, Dean and your amazing team.
Customer in Posted on 01/08/2024 , work completed 27/07/2024
First class service from Robbins.
Customer Service
Quality
Value
We thoroughly recommend this company the whole team are professional from quoting, packing and removal. On two occasions they retrieved items already packed and on the vehicle, although the mistake was mine they obliged willingly. We are so happy we chose Robbins as they made the whole process of moving bearable. A great team without exception.
Customer in Swansea Posted on 13/06/2024 , work completed 03/06/2024
Britannia Robbins - Robbins & Sons Removals Wales
Customer Service
Quality
Value
I can't praise the team highly enough. From the initial contact they were friendly and helpful, offering great advice to facilitate my move to Australia, and all in a short space of time. All my goods and chattels arrived safely, thanks to the care taken during packing by the team and once my container had arrived in Australia, the communications with the Australian movers (Palmers Relocation), all worked well. I would also recommend use of the Foreign Currency Exchange option offered by Britannia Robbins which has worked extremely well and efficiently for me.
Customer in Swansea Posted on 19/04/2024 , work completed 09/04/2024
Seamless move
Customer Service
Quality
Value
I cannot recommend Britannia Robbins enough. I recently broke the house buying chain by moving out before my onward purchase was complete. My furniture went into storage. Britannia Robbins provided an accent excellent and reliable service. They arrived on time, took care with my possessions, and were very accommodating over waiting for confirmation of my move out of storage. If I were ever to move again I’d know where to go for quality service.
Customer in Swansea Posted on 28/02/2024 , work completed 26/02/2024
Britannia Robbins Swansea
Customer Service
Quality
Value
From the moment l spoke to Donna on the phone to make initial enquiries, l was persuaded by her personal tone and obvious care for the individual. When Paul came to estimate, that impression was confirmed. When Gerald, Tony and Hugh turned up on 3 April to pack my effects, l knew absolutely that this was the right company to go with. By the time my things went into storage the team felt like members of the family. Nothing was too much trouble. They took great care of everything. When my things came out of storage 9 months later, everything was in perfect condition. I was delighted when Donna booked the same team to come and unpack. I cannot recommend this company too highly.
Customer in Carmarthenshire Posted on 01/02/2024 , work completed 15/01/2024
Outstanding Customer Service & Care
Customer Service
Quality
Value
Britannia Robbins Swansea moved us in June 2022 and we had to place most of our items into storage. With a house under renovation some 70 miles from Swansea they looked after it extremely well, secure and safe. On returning our items in December 2023 everything was returned and the highest care taken in delivering the items. Jamie who picked the items up initially delivered them to the new property, he was outstanding, knew his job inside out, a top employee. Outstanding service, outstanding staff and nothing too much trouble.
Customer in Ceredigion Posted on 31/12/2023 , work completed 20/12/2023
Very reliable movers
Customer Service
Quality
Value
My removal took place over 2 days due to the distance involved. Day one started with dry weather which deteriorated into a long downpour. The removal crew did everything they could to keep my belongings dry and to minimise the dirt being brought into the house by laying down blankets and plastic covering. Day two brought better weather, and as day 1 the crew were very much on time, friendly (and funny which lightened the stressful experience of a full house move) and worked fast and safely. I can truthfully say that in such a demanding situation the removers were spot on, I cannot fault them. They were very considerate and efficient, i.e. totally professional. I would not hesitate to recommend them to friends and relatives if their service was required.
Customer in Devon Posted on 14/12/2023 , work completed 08/12/2023
Brilliant all-round service
Customer Service
Quality
Value
We chose Robbins to manage our complex move from two homes, in Swansea and London, to France. Everything about the whole operation, including packing, storing, wrapping, dealing with the bureaucracy, and above all collection and delivery in coordination with a French remover, was perfect. The removers were careful and good natured - not to mention tireless! I cannot recommend this company highly enough.
Customer in Greater London Posted on 24/11/2023 , work completed 21/11/2023
Exemplary first class service
Customer Service
Quality
Value
So very glad we decided to use Brittania Robbins for our move. From the minute that Paul came to evaluate everything, we were met with outstanding professionalism and friendly courtesy that instilled so much confidence that all out worldly goods would be extremely well taken care of. This was definitely the case and was further enforced when the team arrived the day before to load the vehicle. We packed a lot ourselves but the furniture, televisions, mirrors, paintings etc were packed by the boys, not to mention all the garage and she'd. No matter what it was, they packed with such care and diligence. The following day Ben and Tony arrived at our new home and worked so hard and carefully transported everything in. Not only did they so a superb job, they were both an absolute pleasure to deal with and felt more like friends when they eventually departed. We cannot praise this company enough as they definitely took the stress out of moving and we would not hesitate to use them again!! A huge thanks Brittanua Robbins!!!
Customer in Swansea Posted on 03/11/2023 , work completed 01/11/2023
Robbins Removals
Customer Service
Quality
Value
We employed Robbins Removal to help us move house, their professional service combined with the assistance of the hard working and friendly staff made our house move stress free. I wouldn’t hesitate recommending Robbins Removals to anyone thinking of moving home.
Customer in Swansea Posted on 05/10/2023 , work completed 02/10/2023
House removal from Swansea to Llandudno
Customer Service
Quality
Value
We recently moved home from Swansea to Llandudno and Britannia Robbins provided outstanding service from start to finish. Due to completion problems, we were not able to give very much notice for the booking but we were fitted in with no problem. From the very first contact with the company representative Paul Davies who came to asses our needs, we found everything was done in a highly professional and courteous manner. The removal team were faultless - our move took a few days to complete and we had a lot of items to be transported. The care and patience taken with our things were second to none, and throughout the process the team was friendly and very helpful. We would highly recommend this company.
Customer in Conwy Posted on 17/04/2023 , work completed 23/03/2023
Great company
Customer Service
Quality
Value
I recently moved house and used Britannia Robbins to move me. From the outset when Paul, the manager, came to my home to give an estimate, I felt that they were an experienced, professional company. Paul was pleasant and efficient and the price was reasonable. After a setback on my side when my completion date fell through, they were able to give me a new contract. They were also very understanding and sympathetic regarding the stress I was feeling. On moving day, the team of three arrived on time and loaded up the two vans. They were polite and helpful throughout the morning and did whatever they could to make things run smoothly. We had a long wait for the keys to my new home and although this can be a problem when people move, they were very patient. They unloaded everything as quickly as possible once we did get the keys and put things in the right places. It was a long day for them but they did not complain. My new neighbour, who is elderly and uses a stick was also impressed with them as they had had to park outside her house as well as mine to unload. When they had finished and it was dark by now, they went in to tell her she could move her car back in and waited until she had done so and was safely back inside her home before leaving. I’ve written a long review as I wanted to illustrate just how reliable, professional and helpful this company is. I would recommend them to anyone.
Customer in Swansea Posted on 07/02/2023 , work completed 01/02/2023
Fantastic service
Customer Service
Quality
Value
It was absolutely fabulous dealing with Brittania Robbins for our move, which was quite complicated. We were being strung along in a chain with no certainty of a completion date. On top of this we had an overseas trip booked which could not be cancelled! All of the above were merely “No problems Sir” for Mr Geoffery Robbins and Mr Paul Davies! While Paul did all the planning around our haywire schedule, Jeff took personal interest in overseeing everything. The move was in stages. Packing, overseas trip, removing, delivery and unpacking. The guys who did the actual work obviously took great pride in the job they were doing. Extremely friendly, super efficient and willing to cater to our whims yet firm about what was not physically possible, we can’t thank Steve, Jamie, Rob, Tony and all the others enough! We have had a flawless experience with Brittania Robbins and would recommend them for any house move, big or small.
Customer in Cardiff Posted on 07/12/2022 , work completed 06/12/2022
Efficient & Professional
Customer Service
Quality
Value
The service provided by Britannia Robbins was exceptional. From the start when the survey was carried out on our premises to the final load arriving at our new premises everything was completed professionally. Britannia Robbins moved our business which was over four floors to our new warehouse. This was not an easy job but was completed on time and there were no breakages. All the stock moved during the three days was fragile. I can't thank Britannia Robbins enough for making the transition as easy and as faultless as possible. I would also like to thank the lads which moved the stock. They were tremendous, professional and made the move seamless - thank you.
Customer in Carmarthenshire Posted on 07/11/2022 , work completed 04/11/2022
House move to Europe.
Customer Service
Quality
Value
Initially the company suitably collected and safely stored our possessions, before then transporting them from the UK to our new home in Spain. Throughout the said 5 week process we were entirely happy and content with the staff involved with the full house move, and can add that the two staff members who specifically moved/placed our belongings into the villa provided first class advice, guidance, graft and expertise on the actual day of the move. Given our recent experience we would recommend this UK based company to others looking to relocate to Europe.
Customer in Swansea Posted on 11/10/2022 , work completed 01/10/2022
Top quality service
Customer Service
Quality
Value
Our recent move was far from smooth as the completion date was changed several times but, thanks to the Britannia Robbins team, particularly Donna, we were finally installed. The packers were extremely careful and diligent, also very patient and helpful. Thanks particularly to Tony, Ben and Kieran. We can recommend the team at Britannia Robbins, as they all work to make things go as smoothly as possible.
Customer in Swansea Posted on 09/10/2022 , work completed 28/09/2022
Britannia Robbins couldn't have done better
Customer Service
Quality
Value
We used Britannia Robbins to move us from Swansea to our new home in England. I cannot praise them enough for the job that they did. From organising the first visit to quote, to contacting the office with queries and then to the actual removal days themselves, all went incredibly smoothly. In particular the removal guys were amazing. They turned up on time, worked incredibly hard and were just sociable enough for it not to feel awkward. We moved during a heat wave, and unpacking into our new home was hard for us - let alone the guys doing all the work. But they never stopped, never complained, just got on with the job with a smile. They even took time to mend a bookcase that was rickety - above and beyond the call of duty. I would definitely recommend Britannia Robbins (the Swansea branch) to anyone.
(your username) Posted on 23/08/2022 , work completed 10/08/2022
Excellent Service
Customer Service
Quality
Value
Have recently had a complicated move involving lots of uncertainties and my house contents having to go in and out of storage. Paul did his utmost to sort out what was a stressful situation for me....and it couldn't have been easy for him...Thankyou Paul for your kindness and patience!! The crew were all great...they were back and forth on several occasions and were always helpful, polite and considerate. I would certainly highly recommend using this firm.
Customer in Swansea Posted on 30/07/2022 , work completed 21/07/2022
Property removal
Customer Service
Quality
Value
Britannia Robbins of Swansea were a pleasure to deal with and the removal was carried out very efficiently. Their administration and and point of contact Donna Davies was excellent, and the removal team of Steve, Levi and Chris were first class being courteous, very obliging and extremely efficient. We had excellent service throughout from an experienced family firm who ensured the client's needs were their priority. I would certainly not hesitate to recommend them.
Customer in Swansea Posted on 22/07/2022 , work completed 19/07/2022
Poor standard of care
Customer Service
Quality
Value
We had our household effects in storage with Britannia Robbins for about a year and a half while we looked for a house. When we unpacked the cartons after delivery we found that the bulk of them had been ruined by water damage. Material and leather goods had red rust spots, some covered with white powdery mould and black mould, metal objects badly rusted, metal rims of lamp shades etc, and everything reeked of dank mould. As soon as we knew the extent of the damage we contacted Britannia Robbins sending photographs and requesting a claim form, we received no reply. Eventually after two weeks and two formal letters they replied by email to apologise and say they did not know what had happened. Following this we had one rather confrontational phone call from Britannia Robbins which ended when they put the phone down on us. After six months we finally agreed to an insurance settlement. Although, as this was on an indemnity basis it did not cover the cost of replacement. We are very disappointed in what happened and the way we have been treated by Britannia Robbins we would have expected such a prestigious company to have acted in a more understanding and sympathetic manner, not exactly a ‘Trusted Trader’.
Customer in Northumberland Posted on 20/07/2022 , work completed 17/08/2021
Lovely company to deal with
Customer Service
Quality
Value
The whole experience with Britannia Robbins was just great. From the outset they were polite and very professional. There was nothing that was too much trouble from the initial contact with Donna to shaking Marks hand as they left. Would highly recommend them to anybody. WELL DONE
Customer in Posted on 23/03/2022 , work completed 22/03/2022
Five Star Service
Customer Service
Quality
Value
Not so simple move handled professionally and very quickly. We moved from a 3 Bed on a main road with double yellows to a 4 bed in a tight cramped street and the crew were amazing. They had 90% of the items packed on the first day with also filing up one van in the process and the rest was packed with furniture that was dismantled on the second day. They have finished around 1400 on the second day. Aftercare service is just as great. Been told when ever we have finished unpacking be it in a week or month then give them a call and they will collect all the moving material. Would highly recommend to everyone. Thank you Five stars.
Customer in Powys Posted on 23/03/2022 , work completed 22/03/2022
Fast and efficient service - as always!
Customer Service
Quality
Value
I have successfully used Britannia several times in the past and this time was no exception. Britannia collected my home contents from Bristol, arrived on time, packed all items carefully with ease and left the same day to storage in Swansea. Several months later, the shipment was relocated to our new home, without damage as testament to the care and professionalism of their employees. I would certainly recommend Britannia to anyone, without reservation!
Customer in Swansea Posted on 07/03/2022 , work completed 01/03/2022
hoist/lifting equipment to deliver a sofa through the 2nd floor exterior windows
Customer Service
Quality
Value
Very pleased to take delivery of a sofa using Britannia Robins to deliver a sofa through the exterior of a 2nd floor flat using their lifting equipment and operator team. The sofa could not be lifted up the stairs. The only option was through exterior sliding doors about 26 feet off the ground using Lifting equipment. The weather was poor on the day, but the job was very well managed by the whole team and successful and I'm a happy customer. Thanks
Customer in Swansea Posted on 03/03/2022 , work completed 28/02/2022
Moving from the UK to the US
Customer Service
Quality
Value
We came upon Britannia Robbins when our original shipper let us down. They was a little more expensive but well worth the extra expense to ensure that all my contents arrived in one piece. The guys expertly wrapped everything in the UK which ensured on the other side that not one piece was broken. Everything was still intact which included mirrors, big glass items, framed jerseys and delicate crockery, as well as my tables, chairs etc. The whole process was fantastic and the guys they chose in the US was also very good and so easy to work with. The paperwork was quite detailed, but this ensured that my stuff cleared customs with no problems whatsoever, and no extra costs at all to myself. I'm so glad that I chose Britannia Robbins.
Customer in Newport Posted on 18/02/2022 , work completed 14/02/2022
Absolutely fantastic service
Customer Service
Quality
Value
I am over the moon with the service provided, Ben and Gerald moved me from Swansea to Barry, they were so professional, polite and could not do enough for me, it was made stress free for me and my daughter, at 78 yrs old it's a huge relief to me that the service was so perfect and went so smoothly, can't thank you enough. Nothing was too much trouble for them. Definitely a recommendation to anyone needing this service.
Mary in Vale of Glamorgan Posted on 16/07/2021 , work completed 15/07/2021
Swanley Kent to Swansea
Customer Service
Quality
Value
We cannot praise this company enough they were excellent.From the outset they were professional in every aspect and nothing was too much trouble.They we’re always easy to get hold of and answered all questions asked with clarity which gave great confidence. Their pricing was excellent and considering we had very many awkward large pieces very competitive. Their team of movers and packers were outstanding and could not do enough to please on both pick up and drop off. We highly recommend this company to anyone who is moving house.
Huw in Swansea Posted on 10/07/2021 , work completed 05/07/2021
Moving all our household contents and putting into their storage facilities
Customer Service
Quality
Value
We had amazing help from Andrew Robbins and his staff, he booked us in to move our household furniture into storage, everything was done promptly, efficiently and with no hiccups, lovely staff and very helpful. We would highly recommend their service, we know that our furniture is in excellent hands in storage till we have a date to move into another property, to which we know they will then deliver it for us. This is the second time Andrew has moved us and will always use their service.
Des and Caz in Swansea Posted on 04/07/2021 , work completed 24/06/2021
House move
Customer Service
Quality
Value
1st class service. The team were punctual, supportive, very professional and nothing was to much trouble. The whole team were fantastic. I can't recommend them highly enough. Thanks.
Stuart in Swansea Posted on 23/03/2021 , work completed 19/03/2021
Great work and fast
Customer Service
Quality
Value
Britannia movers did a great job. Fast and professional. Delivered earlier than expected. Highly recommend.
Customer in Posted on 18/03/2021 , work completed 17/03/2021
Excellent Service and Staff
Customer Service
Quality
Value
Cannot fault the professionalism and efficiency of the team that moved us. They were very friendly and went the extra mile to ensure our move went ahead smoothly. They did the job with good humour; this was important for us when dealing with a stressful situation. The move took place over two days, emptying the bulk of our furniture. This took the pressure off us; allowing us time to clean the house in preparation for the new occupants. We had an upright piano to move as well as some very large furniture, all were handled with care and respect. We had used Robbins previously to move us into the house we were moving from, we also had quite a bit of furniture in storage with them. Eighteen years later the service was just as good. We would not hesitate to use them again, in fact we would recommend Robbins to family and friends in the future.
Janet in Swansea Posted on 16/03/2021 , work completed 19/02/2021
Excellent work
Customer Service
Quality
Value
Britannia Robbins made my move from Wales to the north of England smooth and hassle-free. The men carrying out the work were polite, very considerate and very hard working. I would have no hesitation in recommending the company.
Customer in East Riding of Yorkshire Posted on 15/03/2021 , work completed 09/03/2021
Fantastic service
Customer Service
Quality
Value
Fantastic service, nothing was too much trouble. There was a very large house to be cleared and the men were first class, very friendly and also highly professional at the same time. I was guided through the process, communication excellent throughout. Would highly recommend.
Customer in Sir Gaerfyrddin Posted on 22/01/2021 , work completed 20/01/2021
Wonderful People
Customer Service
Quality
Value
We moved to France from South Wales and Britannia Robbins could not have made things any easier for us. They collected all of our stuff (that is, the entire contents of our house) at the agreed time and date, and the crew were all friendly, helpful and polite. Two weeks later, and again at the agreed time and date, they delivered all of our stuff to our new home in France. Mark and his crew could not have been more friendly and helpful- in fact nothing was too much bother for them. Despite the large quantity of stuff we had, and there were a lot of fragile items too, not a single item was damaged, from leaving our Welsh home, going into storage, and then being delivered to France. An excellent result! All of the staff we dealt with on the phone and face-to-face were a credit to their company- friendly and helpful at all times. I would highly recommend Britannia Robbins to anyone considering using a removal company. You will not be disappointed.
Customer in Caerphilly County Borough Posted on 17/12/2020 , work completed 09/12/2020
Britannia Robbins did a fantastic job of moving our house contents from West Wales to the Midlands.
Customer Service
Quality
Value
Britannia Robbins did a fantastic job of moving our house contents from West Wales to the Midlands. Once the contract was signed communication was rather slow but on removal day they arrived on time and provided a quick, efficient service with a friendly smile. Nothing was too much trouble and everything arrived safely, including the stuff in the additional vehicle that wouldn't fit in the first larger vehicle. I would certainly recommend them. The boxes and tape bought from Britannia Robbins were ideal for the job, strong and robust.
Minty in Staffordshire Posted on 08/12/2020 , work completed 03/12/2020
Fantastic Service
Customer Service
Quality
Value
So glad we used Paul and the team at Britannia Robbins to move our house contents to France. They made the whole process Seamless from start to finish with their friendliness, constant updates and professionalism.....would have no hesitation in recommending their services.
Customer in Newport Posted on 14/11/2020 , work completed 12/11/2020
Excellent
Customer Service
Quality
Value
We moved home on 27/10/20 and cannot fault the service we received. Every call and query was answered promptly prior to the move and on the day the staff work so hard but also kept us fully updated and constantly checked that we were happy with what they were doing. We hopefully won’t be moving for a little while but if we do again then I will have absolutely no hesitation to use Britannia Robbins again!
Customer in Swansea Posted on 06/11/2020 , work completed 27/10/2020
excellent service
Customer Service
Quality
Value
I had a very smooth removal with Britannia Robins from contacting to accepting the quote and removal, the men ( Mark and Peter) worked very hard to accommodate all my needs and fit the furniture to the new house, on top of that it was the cheapest quote I had among few similar companies. I definitely recommend them and will use their service in the future.
Customer in Ceredigion Posted on 04/11/2020 , work completed 02/11/2020
Excellent Service
Customer Service
Quality
Value
This is the third time I have used Britannia Robbins for helping us move home. The service from the start was excellent, Paul and the team kept us up to date to make sure the move went smoothly. The removals team were professional and courteous and handled our possessions with care. I would highly recommend Britannia for a smooth house move.
Customer in Neath Port Talbot Principle Area Posted on 05/10/2020 , work completed 30/09/2020
A Trader not to be trusted
Customer Service
Quality
Value
If you are thinking of using this Company to store your household goods, think again. They stored our goods following the sale of our house, whilst we looked for a home in Spain. When they delivered our property, numerous items were moldy, including our top-of-the-range Italian leather sofa (cost: £2100). They tried to fob us off with their recommended insurers, who, in turn, tried to fob us off with a settlement of £250. After several months of being ignored, I eventually had a direct settlement offer from Britannia Robbins of £40 - no, that’s not a typo - £40 for the damage that they caused. Britannia Robbins make a great play on the fact that they have numerous quality certifications for their business. Don’t be fooled. None of these cover the storage side of their business - hence the storage issues. They are therefore meaningless approvals when it comes to their storage service (for which they charged us £213 per month). Other customers have also reported similar instances of damp damage to goods stored at their facilities, so this is not an isolated case. When asked on numerous occasions why their storage facilities are excluded from their quality approvals, Britannia Robins refused to answer. Likewise their refusal to answer how the damage occurred and what actions they took to prevent similar issues in the future. When this issue was referred to Trusted Traders, they, too, did not get answers (that’s if they even asked the question). A Trusted Trader? 😡
Customer in Cardiff Posted on 01/02/2020 , work completed 12/12/2018
Outstanding service
Customer Service
Quality
Value
We used Britannia Robbins to facilitate a complex move between South Wales and Shropshire. They were meticulous in their planning and assessing of our needs, and absolutely outstanding in the careful, courteous service they provided. They even packed items such as lamps and light-fittings on-the-spot, to a far higher standard than we would have achieved. I would recommend without hesitation.
Customer in Shropshire Posted on 08/09/2019 , work completed 30/08/2019
Superb customer focused service
Customer Service
Quality
Value
After being let down by Currys (never use them) with regards to the delivery of an American fridge freezer I contacted Paul who helped us move last year. Within less than one hour of Currys delivering the freezer to Britannia’s depot, Paul was at our house with a colleague. The old freezer was removed and the new one fully installed in less than an hour! Great service and will always use again!
Customer in Swansea Posted on 05/09/2019 , work completed 04/09/2019
Very helpful.
Customer Service
Quality
Value
Gerald and Ben did a great job. They completed the job on time. They were good at solving problems, and very pleasant to deal with.
Customer in Greater London Posted on 28/06/2019 , work completed 11/06/2019
A move at short notice
Customer Service
Quality
Value
We engage Britannia Robbins every year to transport our student son's belongings between Swansea and his student accommodation in Manchester. Gone are the days of just 1 suitcase. It is now up to 10 large boxes. They also transported our daughter's belongings between Swansea and UEA in Norwich during her time in East Anglia. We would not choose anyone else as they have carried out moves for us over very many years and would thoroughly recommend their service whether the move is large or small. As a property lawyer I would recommend Britannia Robbins to my clients.
John Sims, Swansea Posted on 28/06/2019 , work completed 27/06/2019
Efficient and Communicative
Customer Service
Quality
Value
I found the boys at BR to be friendly, efficient, and quick in responding to my emails and 'phone calls. Would recommend.
Customer in Swansea Posted on 17/06/2019 , work completed 17/06/2019
Great work
Customer Service
Quality
Value
We needed to get our new sofa up to our first floor living room from outside because it wouldn't go up the stairs. They had to use a hoist to lift the sofa up and over the balcony and into the house. They were very helpful and efficient delivering the sofa safely into the room without any damage to either the sofa, the balcony or even the grass the trailer had stood on.
Customer in Carmarthenshire Posted on 18/05/2019 , work completed 16/05/2019
So calm and efficient
Customer Service
Quality
Value
Mark and Ben were brilliant at a very stressful time moving from France to Wales. They were so kind, helpful, polite and efficient. I can’t praise them enough and would recommend them to anyone. Thank you sorry it’s been a while had to wait for internet connection.
Customer in Monmouthshire Posted on 19/03/2019 , work completed 08/03/2019
Excellent job. Brilliant guys.
Customer Service
Quality
Value
Collection guys and delivery guys were very good. Worked efficiently. Overall very pleased with all elements of contract. Would use company again and recommend to others.
Madelaine, Powys Posted on 13/03/2019 , work completed 13/03/2019
Relocation Overseas
Customer Service
Quality
Value
We used Britannia Robbins 10 years ago to ship all of our personal possessions to western Canada, when we needed to ship family photos and oversized pictures from our parents estate after they passed it was a no brainer to use Andrew and his team again. They provide a seamless, friendly and professional service, wouldn't hesitate to recommend their service to anyone needing moving or shipping requirements. Thank you for looking after our family treasures over the years!
sara1971uk Posted on 10/10/2018 , work completed 10/10/2018
My review
Customer Service
Quality
Value
Tony, Steve and Ken moved us from Neath to Swansea. They all were a pleasure to have on our home. Nothing was too much trouble. We used Robbins to move in 18 years ago and made sure we used them again. Paul was at then end of the telephone to make sure everything went smoothly and Alison always answered the telephone promptly.
Mary, West Glamorgan Posted on 20/09/2018 , work completed 20/09/2018
Brilliant Job
Customer Service
Quality
Value
Absolute fantastic service, superb, helpful staff. Made our lives so much easier. Thank you especially to Paul and the collection and delivery teams.
Which? Trusted Traders Consumer Posted on 27/03/2018 , work completed 27/03/2018
Wonderful care, efficiency and support
Customer Service
Quality
Value
Excellent team with very helpful advice and support on both days moving out and in. Flexible planning with us to deal with difficulties because of value of our possessions. Excellent solutions and all the team were very professional.
Geoffrey, West Glamorgan Posted on 13/03/2018 , work completed 13/03/2018
Excellent job
Customer Service
Quality
Value
Very happy with everything
Yvonne, Dyfed Posted on 22/01/2018 , work completed 22/01/2018
My review
Customer Service
Quality
Value
Excellent service.
Which? Trusted Traders Consumer Posted on 11/01/2018 , work completed 11/01/2018
Excellent & helpful service
Customer Service
Quality
Value
Move from Swansea to Brittany, France. Just a note to say how pleased we are with the way Brittania Robbins carried out the removals of our furniture and possessions to France. Thank you for your excellent and very helpful service. Our daughter was very impressed by the friendliness and efficiency of the men who made the delivery.
Which? Trusted Traders Consumer Posted on 29/12/2017 , work completed 29/12/2017
Excellent service
Customer Service
Quality
Value
Top quality professional job provided by the crew. Right on schedule. No problem at all. Move from Wales to Spain.
G, Mid Glamorgan Posted on 07/12/2017 , work completed 07/12/2017
Excellent - friendly & professional
Customer Service
Quality
Value
Very satisfied with the prompt service. Thank you Steven & Dean.
Which? Trusted Traders Consumer Posted on 24/11/2017 , work completed 24/11/2017
My review
Customer Service
Quality
Value
Excellent. Prompt and professional.
Alan, Dyfed Posted on 23/10/2017 , work completed 23/10/2017
Prompt and professional
Customer Service
Quality
Value
Mark, Lee and Steve worked very well as a team. I would recommend them to any of my family and friends.
Michael, Buckinghamshire Posted on 18/10/2017 , work completed 18/10/2017
Very Efficient
Customer Service
Quality
Value
The men (Mark & Peter) were very helpful, courteous & efficient. They were also very careful. Would definitely use again, although not the cheapest of the quotes I obtained.
Hannah, Devon Posted on 18/08/2017 , work completed 18/08/2017
Absolutely Amazing Job
Customer Service
Quality
Value
From start to finish the guys at Portannia have been excellent. Super helpful in a difficult move to Spain from UK. They've been friendly, helpful, hardworking & just generally brilliant throughout. I would recommend them & wouldn't hesitate to use them again. Ben & Steve are an asset to your company!!
Marnie, espana Posted on 10/08/2017 , work completed 10/08/2017
Brilliant job professional.
Customer Service
Quality
Value
Really work hard and quick. Really friendly and efficient. Great job.
Chris, Curia Valancia Posted on 04/08/2017 , work completed 04/08/2017
Absolutely fantastic
Customer Service
Quality
Value
Brilliant service all round from initial quotation through to move both sides. Would not hesitate to recommend.
Kathryn, Mid Glamorgan Posted on 21/07/2017 , work completed 21/07/2017
Worked very hard
Customer Service
Quality
Value
The guys worked very hard in a very high temperature.
Garfield, London Posted on 20/07/2017 , work completed 20/07/2017
Very professional service.
Customer Service
Quality
Value
Steve & Matthew were very professional, prompt & passionate about providing a first class personal service. And at a time when moving is stressful enough without relocating to another country. They were prompt on arrival in France - unpacked & unloaded superbly. They are a credit to the organisation and were a fabulous removal crew to have.
Sarah, France Posted on 07/06/2017 , work completed 07/06/2017
Prompt & professional.
Customer Service
Quality
Value
Prompt, professional, courteous, obliging. Satisfied in every aspect. Mark & Steve.
Nicholas, Dyfed Posted on 30/05/2017 , work completed 30/05/2017
Brilliant would highly recommend
Customer Service
Quality
Value
I have nothing but praise for the Brittania Robbins Team. From visit to quote, through to collection, storage and delivery. Every member of the team were thoroughly professional and extremely helpful. Would highly recommend this company.
Which? Trusted Traders Consumer Posted on 25/05/2017 , work completed 25/05/2017
Prompt and professional
Customer Service
Quality
Value
Having lived in the same house for 44 years, it was traumatic for us. However, Robbins' boys, Mark & Tony, eased the trauma by being very calm and guiding to us both of what was what in packing and loading and then delivering - nothing was too much trouble. Always asking us and keeping us informed! Could go on and on. Excellent service!!
Gerald, Gwent Posted on 10/05/2017 , work completed 10/05/2017
Brilliant service
Customer Service
Quality
Value
We have used Robbins previously and we are amazed at their brilliant service and how all the staff are so happy and helpful. You can't fault them!!
Jim, West Glamorgan Posted on 04/05/2017 , work completed 04/05/2017
Amazing service
Customer Service
Quality
Value
Absolutely brilliant service. The guys were so friendly and professional, and really eased the stress of moving day. They went above and beyond our expectations we would 100% recommend them.
Sarah, West Glamorgan Posted on 07/11/2016 , work completed 07/11/2016
Poor service
Customer Service
Quality
Value
Placed our home goods in storage for two years whilst we were overseas. I was promised and assured that the goods were in a safe and dry container that was often checked to make sure no damage was happening to our goods. Every item that could rust has, all my clothing stank of mould and some items even had to be thrown out as they were not cleanable. I would never recommend these people.
Croy55 Posted on 03/11/2016 , work completed 03/11/2016
Allan R G
Customer Service
Quality
Value
The service we received was first class, the three staff members, Mark, Tony and John showed great consideration and support during a complicated move involving transhipment at both ends. They couldn't have been better. Britannia Robbins is to be congratulated for the service they provide and the staff they employ. Well done.
Allan R G Posted on 21/02/2016 , work completed 21/02/2016
Recommended
Customer Service
Quality
Value
We choose Britannia Robbins for our house and business move and was very pleased with their efficiency and service. The sales agent made sure before we went ahead that the removal truck could access the private road to the new property as it wasn't far away, which we where very impressed with and gave us confidence to give Britannia Robbins our business. The removal team where friendly and considerate. The price initially seemed a lot but during the move we didn't have any reason to question their service or what we paid. Very pleased.
ClassyCurtainsLtd Posted on 11/12/2014 , work completed 11/12/2014